MGT 301 – Ch. 11 – Flashcards

Workplace stress diminishes all of the following except _____.

Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Which of the following is not a Big Five Personality dimension?

Boring, tedious jobs generally reduce people's perceptions of their _____.

If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.

People high in ______ are responsive to others' social and interpersonal cues.

Those high in this emotional intelligence trait tend to be empathetic.

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Which of the following is not a distortion in perception?

As an employee's age increases, his or her _____.

Ted was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Akiko, a Japanese American woman, since he thinks Asians are better at math. Ted is exhibiting which distortion in perception?

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component?

Job satisfaction results in stronger ______ and lower levels of ______.

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of _____.

Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____.

Jake has a master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing _____.

Which of the following is the most common drug of abuse?