9&10 – Assignment Writing – Flashcards

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If you make a mistake the problem worse, it's best to hide the problem until you can resolve it or until you have left the customer site.
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False
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A PC support technician goes to a customer site in response to a service call.
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False
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You should take ownership of a customer's problem as if it is your own problem.
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True
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Once you feel like you have resolve a problem, politely tell the customer the job is finished, and go on your way.
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False
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When configuring a CAD/CAM workstation, the quality and performance of the graphics card is of paramount importance.
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True
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Which of the following should you do after a problem has been completed at an on-site service call?
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If you changed anything since the last boot, reboot one more time.
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Which of the following is documentation that include what, when and from whom evidence was collected, the condition of the evidence, and how it was secured?
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Evidence track
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What is it called when a virtualization server provides a virtual desktop for users on multiple client machines?
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VCI
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Which of the following is true about dealing with software and other digital content?
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The right to copy software belongs to the creator of the work
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Which of the following is define as a record of a call for help with a computer problem?
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Ticket
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Which of the following is NOT a recommendation for a mid-range to high-end audio/video editing workstation?
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A 16x single-layer DVD reader
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What is it called when one physical machine host multiple host multiple activities that are normally done on multiple machines?
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Virtualization
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Which of the following is NOT a good practice when working with a computer illiterate user over the phone?
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Before proceeding with the call, tell the customer to put someone else on the line.
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What processor feature might you need to enable in the BIOS if you will be running VM's?
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Multi-core
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Which of the following involves assigning a problem to those higher in the support chain?
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Problem escalation
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Which of the following is likely to be a requirement for a high-end CAD/CAM workstation
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A motherboard with quad channels for memory and numerous memory slots
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Which of the following is a good practice when working with a customer on site?
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limit use of your cell phone to work-related calls
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Which job role works in a lad environment and might not interact with users of the PC's being repaired?
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Bench Technician
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Which job role works on site, closely interacting with users, and is responsible for ongoing PC maintenance?
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PC Support Technician
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Which of the following is a good practice when working with an overly confident user over the phone?
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compliment the user's knowledge, insight and experience
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When working with co-workers and supervisors, which of the following is a good practice?
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Be professional by putting business matters over personal matters.
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Which of the following is NOT an important principle to consider when customizing a system?
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ensure your company can supply all parts
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What should you do when you have a customer that is frequently complaining about your company, products, or service?
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Allow the customer to vent for a while and apologize as necessary
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What is a hypervisor?
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A program that manages VM's
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Which of the following is true about the A+ 2012 certification and exams?
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The A+ certification is not vendor specific
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The job isn't finished until the _______ is done
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Paperwork
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You may need to _________ a problem if it should be assigned to someone higher is the support chain
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Escalate
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________ sponsors the A+ Certification Program and manages the exams.
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ComTia
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A ________ PC is designed to play and possibly record music, photo, movies, and video on a TV or large monitor screen.
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Home Theater
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A _______ technician goes to a customer site in response to a service call.
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Service
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Documentation that includes exactly what, when, and from whom evidence was collected.
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Chain of custody
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Provides a virtual desktop for users on multiple client machines.
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Virtualization Server
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Assignment of a problem to someone higher in the support chain.
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escalate
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Software that records the progress and resolution of a problem ticket.
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Call tracking
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Gives a company the right to use multiple copies of software
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site license
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A record of a help request and its current status.
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Ticket
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A program that manages virtual machines.
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Hypervisor
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A technology that enhances the processor support for VMs.
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HAV
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A computer that has an operating system but little computer power.
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Thin Client
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The legal ability to make duplicates of a work
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Copyright
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Defragmenting is not recommended for solid-state drives
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True
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Windows Disc Cleanup is the utility to use when ever you want to defragment you hard drive
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True
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Using Windows & Backup and Restore, you can back up the volume on which Window is installed.
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True
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The chkdsk command will not fix anything on the drive unless the drive is unlocked.
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False
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Windows needs free space on the hard drive for normal operation, for defragmenting the drive, for burning CD's and DVD's, and for a variety of other task, so it's important to delete unneeded files occasionally.
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True
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What is the fourth partition on a hard drive called?
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Extended Partition
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Use the ____ command to rearrange parts of files on the drives so they are contiguous.
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Defrag
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A dynamic disk requires ______ MB of storage for the disk management database.
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1
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How often does Windows 7/Vista automatically defragment a hard drive.
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Once an hour
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You can use ______ to convert two or more basic disks to dynamic disk?
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Disk Management
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For optimal performance, how much free space does Windows need on a hard drive?
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15 Percent
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Which partition is the bootable partition that startups BIOS turns to when searching for an operation system to start up?
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Startup Partition
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A snapshot of the system setting and configuration is called a ___.
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restore point
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Besides backing up user data or system files, you can also back up the entire volume on which Windows & is installed using ____.
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Back up and Restore
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Which hard drive type contains spinning platters?
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Magnetic Hard Disk Drives
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______ creates restore points at regular intervals and just before you install software or hardware.
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System Protection
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What is another name for a file allocation unit?
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cluster
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What is Pagefile.sys used for in Windows?
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Virtual memory
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If you enter a command and want to terminate its execution before it is finished, you can press ____ to do so.
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Ctrl+Break
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To make sure the drive is healthy, you need to search for and repair file system errors using the Windows ____ utility.
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Chkdsk
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The ___ command creates a subdirectory under a directory.
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MD
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Which of the following Windows settings are critical for keeping the system protected from malware and hackers (Choose all that apply)
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Windows updates, Network software you no longer use, & Antivirus software
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Which of the following are recommendations for freeing up disk space on a hard drive? (Choose all that apply)
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Format the Hard drive, Uninstall software you no longer use, & Use drive compression
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Which of the following are file systems supported by Windows that you can choose for volumes and drives that don't hold the Windows installation. (Choose all that apply)
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ExFAT, FAT32, & NTFS
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Which of the following status indicators apply only to dynamics disks? (Choose all that apply)
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Active, Healthy (at Risk), & Foreign Drive
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A _______ is a volume that can be accessed by way of a folder on another volume so that the folder has more available space.
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mounted disk
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Space on the disk is marked as _______ if it has not yet been partitioned
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unallocated
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_________ restores the system to its condition at the time a snapshot was taken of the system settings and configurations
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System Restore
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As you work at the command prompt, you can use ________ character in a filename if you do not know the entire name
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Wildcard
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_______ happens over time as Windows write files, deletes files, and writes new files to your drive.
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Fragmentation
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Used to enhance the amount of RAM in a system.
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Virtual Memory
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Can span more than one hard drive
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Dynamic Volumes
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Can be partitioned and formatted as a stand alone hard drive
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Basie disk
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Snapshot of the system and includes Windows system files that have changed
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Restore points
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Over all structure an OS uses to name, store, and organize files on a drive
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File system
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A volume that can be accessed by way of a folder on another volume so that the folder has more available space
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Mounted Drive
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Searches for bad sectors on a volume and recovers the data from them if possible
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Chkdsk utility
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Rearranges files on the dirve into as few segments as possible
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Defragmentation
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A hidden file stored in the root directory of the drive C
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Pagefile.sys
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An extra copy of a data software file that you can use if the original file becomes damaged or destroyed.
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Backup
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