9&10 – Assignment Writing – Flashcards
Unlock all answers in this set
Unlock answersquestion
If you make a mistake the problem worse, it's best to hide the problem until you can resolve it or until you have left the customer site.
answer
False
question
A PC support technician goes to a customer site in response to a service call.
answer
False
question
You should take ownership of a customer's problem as if it is your own problem.
answer
True
question
Once you feel like you have resolve a problem, politely tell the customer the job is finished, and go on your way.
answer
False
question
When configuring a CAD/CAM workstation, the quality and performance of the graphics card is of paramount importance.
answer
True
question
Which of the following should you do after a problem has been completed at an on-site service call?
answer
If you changed anything since the last boot, reboot one more time.
question
Which of the following is documentation that include what, when and from whom evidence was collected, the condition of the evidence, and how it was secured?
answer
Evidence track
question
What is it called when a virtualization server provides a virtual desktop for users on multiple client machines?
answer
VCI
question
Which of the following is true about dealing with software and other digital content?
answer
The right to copy software belongs to the creator of the work
question
Which of the following is define as a record of a call for help with a computer problem?
answer
Ticket
question
Which of the following is NOT a recommendation for a mid-range to high-end audio/video editing workstation?
answer
A 16x single-layer DVD reader
question
What is it called when one physical machine host multiple host multiple activities that are normally done on multiple machines?
answer
Virtualization
question
Which of the following is NOT a good practice when working with a computer illiterate user over the phone?
answer
Before proceeding with the call, tell the customer to put someone else on the line.
question
What processor feature might you need to enable in the BIOS if you will be running VM's?
answer
Multi-core
question
Which of the following involves assigning a problem to those higher in the support chain?
answer
Problem escalation
question
Which of the following is likely to be a requirement for a high-end CAD/CAM workstation
answer
A motherboard with quad channels for memory and numerous memory slots
question
Which of the following is a good practice when working with a customer on site?
answer
limit use of your cell phone to work-related calls
question
Which job role works in a lad environment and might not interact with users of the PC's being repaired?
answer
Bench Technician
question
Which job role works on site, closely interacting with users, and is responsible for ongoing PC maintenance?
answer
PC Support Technician
question
Which of the following is a good practice when working with an overly confident user over the phone?
answer
compliment the user's knowledge, insight and experience
question
When working with co-workers and supervisors, which of the following is a good practice?
answer
Be professional by putting business matters over personal matters.
question
Which of the following is NOT an important principle to consider when customizing a system?
answer
ensure your company can supply all parts
question
What should you do when you have a customer that is frequently complaining about your company, products, or service?
answer
Allow the customer to vent for a while and apologize as necessary
question
What is a hypervisor?
answer
A program that manages VM's
question
Which of the following is true about the A+ 2012 certification and exams?
answer
The A+ certification is not vendor specific
question
The job isn't finished until the _______ is done
answer
Paperwork
question
You may need to _________ a problem if it should be assigned to someone higher is the support chain
answer
Escalate
question
________ sponsors the A+ Certification Program and manages the exams.
answer
ComTia
question
A ________ PC is designed to play and possibly record music, photo, movies, and video on a TV or large monitor screen.
answer
Home Theater
question
A _______ technician goes to a customer site in response to a service call.
answer
Service
question
Documentation that includes exactly what, when, and from whom evidence was collected.
answer
Chain of custody
question
Provides a virtual desktop for users on multiple client machines.
answer
Virtualization Server
question
Assignment of a problem to someone higher in the support chain.
answer
escalate
question
Software that records the progress and resolution of a problem ticket.
answer
Call tracking
question
Gives a company the right to use multiple copies of software
answer
site license
question
A record of a help request and its current status.
answer
Ticket
question
A program that manages virtual machines.
answer
Hypervisor
question
A technology that enhances the processor support for VMs.
answer
HAV
question
A computer that has an operating system but little computer power.
answer
Thin Client
question
The legal ability to make duplicates of a work
answer
Copyright
question
Defragmenting is not recommended for solid-state drives
answer
True
question
Windows Disc Cleanup is the utility to use when ever you want to defragment you hard drive
answer
True
question
Using Windows & Backup and Restore, you can back up the volume on which Window is installed.
answer
True
question
The chkdsk command will not fix anything on the drive unless the drive is unlocked.
answer
False
question
Windows needs free space on the hard drive for normal operation, for defragmenting the drive, for burning CD's and DVD's, and for a variety of other task, so it's important to delete unneeded files occasionally.
answer
True
question
What is the fourth partition on a hard drive called?
answer
Extended Partition
question
Use the ____ command to rearrange parts of files on the drives so they are contiguous.
answer
Defrag
question
A dynamic disk requires ______ MB of storage for the disk management database.
answer
1
question
How often does Windows 7/Vista automatically defragment a hard drive.
answer
Once an hour
question
You can use ______ to convert two or more basic disks to dynamic disk?
answer
Disk Management
question
For optimal performance, how much free space does Windows need on a hard drive?
answer
15 Percent
question
Which partition is the bootable partition that startups BIOS turns to when searching for an operation system to start up?
answer
Startup Partition
question
A snapshot of the system setting and configuration is called a ___.
answer
restore point
question
Besides backing up user data or system files, you can also back up the entire volume on which Windows & is installed using ____.
answer
Back up and Restore
question
Which hard drive type contains spinning platters?
answer
Magnetic Hard Disk Drives
question
______ creates restore points at regular intervals and just before you install software or hardware.
answer
System Protection
question
What is another name for a file allocation unit?
answer
cluster
question
What is Pagefile.sys used for in Windows?
answer
Virtual memory
question
If you enter a command and want to terminate its execution before it is finished, you can press ____ to do so.
answer
Ctrl+Break
question
To make sure the drive is healthy, you need to search for and repair file system errors using the Windows ____ utility.
answer
Chkdsk
question
The ___ command creates a subdirectory under a directory.
answer
MD
question
Which of the following Windows settings are critical for keeping the system protected from malware and hackers (Choose all that apply)
answer
Windows updates, Network software you no longer use, & Antivirus software
question
Which of the following are recommendations for freeing up disk space on a hard drive? (Choose all that apply)
answer
Format the Hard drive, Uninstall software you no longer use, & Use drive compression
question
Which of the following are file systems supported by Windows that you can choose for volumes and drives that don't hold the Windows installation. (Choose all that apply)
answer
ExFAT, FAT32, & NTFS
question
Which of the following status indicators apply only to dynamics disks? (Choose all that apply)
answer
Active, Healthy (at Risk), & Foreign Drive
question
A _______ is a volume that can be accessed by way of a folder on another volume so that the folder has more available space.
answer
mounted disk
question
Space on the disk is marked as _______ if it has not yet been partitioned
answer
unallocated
question
_________ restores the system to its condition at the time a snapshot was taken of the system settings and configurations
answer
System Restore
question
As you work at the command prompt, you can use ________ character in a filename if you do not know the entire name
answer
Wildcard
question
_______ happens over time as Windows write files, deletes files, and writes new files to your drive.
answer
Fragmentation
question
Used to enhance the amount of RAM in a system.
answer
Virtual Memory
question
Can span more than one hard drive
answer
Dynamic Volumes
question
Can be partitioned and formatted as a stand alone hard drive
answer
Basie disk
question
Snapshot of the system and includes Windows system files that have changed
answer
Restore points
question
Over all structure an OS uses to name, store, and organize files on a drive
answer
File system
question
A volume that can be accessed by way of a folder on another volume so that the folder has more available space
answer
Mounted Drive
question
Searches for bad sectors on a volume and recovers the data from them if possible
answer
Chkdsk utility
question
Rearranges files on the dirve into as few segments as possible
answer
Defragmentation
question
A hidden file stored in the root directory of the drive C
answer
Pagefile.sys
question
An extra copy of a data software file that you can use if the original file becomes damaged or destroyed.
answer
Backup
