4478_CH11

question

Social Episodes are
answer

reoccurring features of common, everyday communication events.
question

nature of social episodes
answer

school, work…
question

Five components of social episodes.
answer

Cultural patterns, Social roles, Rules of interaction,Interaction scenes,Interaction contexts
question

Cultural patterns are
answer

the shared judgments about what the world is, what it should be, and the widely held expectations about how people should behave.
question

Social roles are
answer

sets of expected behaviors that are associated with people in a particular position.
question

Rules of interaction are
answer

not written down, nor are they typically shared verbally; instead, they operate at the level of unwritten, unspoken expectations. attire, acceptable to talk about, artifacts that are part of the event
question

Interaction scenes are
answer

made up of the recurring, repetitive topics that people talk about in social conversations.
question

Interaction contexts are
answer

the settings or situations within which social episodes occur.
question

Context for intercultural communication
answer

health care, business and educational
question

health care context affects
answer

health care context affects doctors, nurses, counselors, and health care workers, as well as patients, families, communities, and cultural groups.
question

______affect how people understand the health care context.
answer

Cultural patterns
question

Three general approaches people take to issues about health, illness, and wellness.
answer

The magico-religious or personalistic approach; The holistic approach; The biomedical approach
question

magico-religious or personalistic about health, illness, and wellness.
answer

illness linked to supernatural forces
question

holistic approach about health, illness, and wellness.
answer

illness linked out of balance of body with nature; violation of nature
question

biomedical approach about health, illness, and wellness.
answer

ppl are controlled by biomedical forces, part of body breaks down
question

family and gender roles in the health care context
answer

treatment may have to be deferred, or discussed bc of family.
question

Cultural differences in___ affect the medical interview between caregiver and patient
answer

interaction rules
question

Potential difficulties in interaction rules between caregiver and patient include
answer

the perceived authority of health care professionals and the expected degree of ambiguity in the use of language.
question

Culture influences people’s expectations about
answer

teacher-student relationships, learning styles, valuation of education, classroom behavior, and communication styles.
question

role of the teacher
answer

Teachers come to the classroom carrying with them unique personality characteristics and the influences of their culture
question

Cultures that prefer a more hierarchical relationship between individuals structure the relationship between student and teacher with
answer

greater status differences.
question

Classroom interaction
answer

question

Classroom interaction 4. Families and the educational system
answer

question

The likelihood of intercultural contact in business is increased by
answer

the availability of easy, fast, and inexpensive travel and communication (e.g., air travel, email, chat boards, and video chat over the Internet).
question

Culture’s influence on the business context
answer

question

Business negotiation and deal making
answer

question

The business context has many social episodes enacted with rules derived from
answer

various aspects of culture.
question

It is important to familiarize yourself with the protocol of ___when conducting business with a foreign culture.
answer

social episodes
question

Much business conducted globally in today’s world occurs in
answer

intercultural teams.
question

Work roles differ
answer

among cultures
question

Cultures differ in their ___for men and women, and in many cultures women are unlikely to have managerial or supervisory positions in business.
answer

prescriptive roles
question

Expectations about the \”proper\” way to conduct employee performance appraisals and provide a rationale for judgments and actions are another source of____.
answer

cultural differences
question

Intercultural competence in the workforce involves
answer

educating managers and their employees on the skills necessary to work in an intercultural environment
question

Intercultural comp in business: Training includes
answer

opportunities to improve knowledge, motivation, and skills concerning intercultural issues and ongoing training about diversity issues.
question

When working in multicultural and international groups, increased attention and effort in four 4 areas is most useful
answer

Get instant access to
all materials

Become a Member