21st- Century Skills: Business Letter Quiz – Flashcards

Unlock all answers in this set

Unlock answers
question
The subject heading of a letter or complaint refers to __________.
answer
d. the topic of the letter
question
What advantage does a business letter have over an e-mail?
answer
a. Because it takes longer to write and send, it allows "cool down" time.
question
Evaluate the clarity and effectiveness of the excerpt from a letter of complaint above. What, if anything, should be added to this excerpt to help the reader address the concern? I purchased a Kool Action game system from BullsEye on October 27, 2010, for $109.99. It seemed like a great price until I got it home and began trying to put the thing together. Several parts are missing, and the store refuses to exchange the unit because it was on sale. It was not marked "As is," so I expected a complete and functioning unit.
answer
d. The model and serial numbers should be added.
question
What is the main advantage of using e-mail to complain about a service or product?
answer
c. An e-mail must be addressed to a specific person or department.
question
Analyze the structure and format of this letter. Which statement is true? Jane Doe 1000 West Pearl Avenue Lacy, OH 43210 November 1, 2010 Manager, Kool Games Inc. 3101 East Swan Blvd. Palmdale, CA 93518 Faulty Game System To whom it may concern: I purchased a Kool Action game system from BullsEye on October 27, 2010, for $109.99. It seemed like a great price until I got it home and began trying to assemble it. Several parts are missing, and the store refuses to exchange the unit because it was on sale. It was not marked "As is," so I expected a complete and functioning unit.
answer
c. The sender's name should not appear except at the end.
question
If you do use e-mail to send a complaint, it's a good idea to __________.
answer
d. CC the owner of the company you are contacting so he or she is aware of the problem
question
Why is it important to address your letter to a specific person?
answer
b. It is more likely to be read and responded to by the right person.
question
Which statement is true?
answer
a. It's important to be clear and specific about the product or service and what went wrong.
question
What should be included in the closing portion of your letter or e-mail?
answer
c. your contact information
question
What should the writer of this letter do before sending her letter? Jane Doe 1000 West Pearl Avenue Lacy, OH 43210 November 1, 2010 Manager, Kool Games Inc. 3101 East Swan Blvd. Palmdale, CA 93518 To whom it may concern: I purchased a Kool Action game system from BullsEye on October 27, 2010, for $109.99. It seemed like a great price until I got it home and began trying to assemble it. Several parts are missing, and the store refuses to exchange the unit because it was on sale. It was not marked "As is," so I expected a complete and functioning unit.
answer
b. find a specific person to address in the letter
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New