Workplace Writing Chapter 1: Communicating in the Workplace – Flashcards

In the business world, you communicate to different audiences, for different purposes, using different channels of communication. A major part of every job is an employee's ability to communicate. To succeed on the job, you need to write and speak effectively to others. People who cannot write and communicate clearly will not be hired. Workplace communication (written and oral) allows you to manage your products, services, employees, and customers.

- Letters - Reports - Teleconference - E-mail

- E-mail - PowerPoint - Memos and Letters - Reports

Up, Down and Across - Internally - Externally - Laterally - Vertically

Business Scenario: When a customer ask about a specific information the customer service sends or writes various letters, emails. Also ask for documents needed. And lastly a follow-up letter and report is written. In business there are multiple-channel flows of communication. Correspondence (letters, e-mail, and reports) is sent internally and externally, laterally and vertically.

-Aggressive - Passive - Assertive

At times, being aggressive in business is necessary, such as when a decision must be made rapidly or during emergencies.

Three Concerns: Legal, Practical, and Ethical. - Use Language and Visuals with Precision - Prefer Simple, Direct Expression of Ideas - Satisfy the Audience's Need for Information, Not Your Own Need for Self-Expression - Hold Yourself Responsible for How Well the Audience Understands the Message - Observe Copyright Laws - Avoid Plagiarism - Respect Your Audience's Privacy

- Planning - Packaging - Perfecting

Different channels of communication. Including countries, people, culture, etc. Professional writing has become a very important tool in a business company and in a everyday life. You don't know how write or communicate, then your're out. It's also part of your salary.

Request for proposal

Within a company.

Outside your company.

To colleagues and customers.

Up to management and down to subordinates.

- Job Information (resumes, letters of applications, follow-up letters) - E-mail - Memos - Letters - Reports - Proposals - Business Plans - Fliers - Brochures - Newsletters - Web sites - Blogs (Web Logs) - Instant Messages - Text Messages - Intranet and Extranet Sites

- Leading Meetings - Conducting Interviewing - Making Sales Calls - managing Others - Participating in Teleconferences and Videoconferences - Facilitating Training Sessions - Participating in Collaborative Team Projects - Providing Customer Service - Making Telephone Calls - Leaving Voice Mail Messages - Making presentations at conference or to civic organizations - Participating interpersonal communication at work - Conducting Performance Review

Writers stare at the blank page or screen until beads of sweat form on their foreheads, and they encounter the dreaded blank page syndrome.

They write but, in doing so, they wander about aimlessly for several pages, lacking direction and focus.

- Determine your goals - Consider your audience - Choose the communication channel - Gather your data

- Organize the draft according to some logical sequence - Format the content to allow for ease of access - Factor in the impact of technology

- Add missing details - Delete wordiness - Simply word usage - Enhance the tone of your communication - Reformat your text for ease of access - Proofread - Correct errors