Training and Development Chapter 2 – Flashcards
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Unlock answersLearning processes and practices - Knowledge is created and shared. Systems are developed to help enable this sharing, including communication channels and collaboration tools. Managers reinforce learning - Managers must actively question and listen to employees while encouraging dialogue and debate. Managers hear alternative points of view. Time is devoted to learning processes and practices and giving feedback. Learning is rewarded, promoted and supported.
And finally, learning needs to be supported psychologically. The culture needs to support learning. Managers and peers need to encourage it.
Strategic Training and Development Initiatives3. Training and Development Activities4. Metrics That Show Value of Training
A SWOT analysis focuses on questions including where to compete, how to compete, and with what to compete
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Metrics focus on results rather than outcomes and are business-related.
Financial refers to the typical need to assess financial data.
Allows for stronger alignment with company goalsSuccess can depend on top management feelings of control
The strategic direction includes a clearly described goal and direction to the department, as well as a customer focus that includes customizing training to meet customer needs and continuously improving programs. Customer-focused.A BE training function not only views the trainees as customers, but also views managers as customers who make decisions to send employees to training and senior-level managers as customers who allocate money for training.Most notable feature: In business-embedded model, all persons who are involved in the training process communicate and share resources.
Employee must have the skills needed to implement the change3. Employees must see that managers and other employees in powerful positions support the change4. Organizational structures, such as compensation and performance management systems, must support the change.
Managers may lose the ability to influence employees as employees gain access to databases and other information, thus getting more autonomy to deliver products and services.