Task 6 developing customer Relations Essay Example
Task 6 developing customer Relations Essay Example

Task 6 developing customer Relations Essay Example

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  • Pages: 2 (300 words)
  • Published: August 15, 2017
  • Type: Agreement
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The task at hand involves creating a script for a telephone conversation with a customer of Ozone Health Club, addressing their complaint about the showers. The goal is to ensure that the customer is satisfied and continues their membership with the club. The call will begin with a greeting, "Good morning customer service at Ozone health club. It's Tousif Ahmed speaking how may I help you", and the conversation will revolve around the customer's dissatisfaction with the showers.

We apologize for any inconvenience caused and acknowledge the frustration and skepticism. We have taken swift action by dispatching a plumber to repair the shower and will implement precautions to prevent similar incidents in the future.

In response to the recent 2-day unavailability of showers, we would like to offer a complimentary 4-week subscription including all services not currently av


ailable with your membership. To proceed, please provide your name and card number. Thank you for contacting us about this issue.

To address a customer complaint about our shower facilities at Ozone Health Club, I have developed a phone script aimed at addressing their concerns and retaining their membership with us. During the call, the customer expressed dissatisfaction with a non-functioning shower, and I offered my apologies for any inconvenience caused.

I expressed my apologies once more and assured her that we would dispatch a plumber without any delay. In response, she indicated that she would terminate her membership unless I granted her entire family a two-week free subscription. I accepted her terms of agreement since I had already planned to extend her subscription to four weeks, which she agreed upon. Consequently, I took note of her name and card number an

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expressed my regret for the inconvenience caused while assuring her that it would not recur. Thank you for calling.

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