Task 6 developing customer Relations
In this assignment I will be planning script of a telephone call between me and a customer of the ozone health club. The phone call will be based on a customer complaint about the showers and I have to make them feel as if happy and keep their membership with Ozone health club.Good morning customer service at Ozone health club. It’s Tousif Ahmed speaking how my I help youNot happy with shower.
I an very sorry for the problem you have experienced.I understand what are saying and why you are annoyed.I realise you were unconvinced and it won’t happed again.We make sure that we get the showers fixed as soon as possible. We have sent a plumber over to fixt.
Offer of membership:Things to offer the customer-we can offer you 4 weeks free subscription to your membership which allows use of all of the services at any time that your current membership does not allow you to use plus all the services that your membership does allow you to use.ArgumentsThe showers were only unavailable for 2 days I think the offer of 4 week free subscriptions is very reasonableCan I have your nameCard numberThank you for callingIn this assignment be planned a script of a telephone call between me and a customer of the ozone health club. The phone call would be based on a customer complaint about the showers and I have to make them feel as if happy and keep their membership with Ozone health club.The customer rang up to complain about the shower at the Ozone Health club. She had tried to use a shower but it didn’t work.Then I apologised to her the customer was not happy with this.
I apologised again and told her we would send a plumber as soon as possible. She replied that she was going to cancel her membership unless I gave her 2 week free subscription for the whole family.I agreed to this as I had been going to offer her 4week free subscription and she said she was happy with it.Then I took her name and card number.Then I said very sorry for the problem it will not happed againThan you for calling.