Flashcard maker : Lily Taylor
Blind Style managers
Thrive in situations in which they can demonstrate their expertise and experience. Someone you can depend on to get the job done, someone to train the group of overconfident new hires, someone who can command authority in a crisis
Hidden management style
Are interested in people, are good listeners and are generally well liked. Its very important to them that everyone gets along and that conflicts are avoided
By employing this strategy, this person: Fells equally little concern for others and for self; places low value on both assertiveness and cooperation. Maintains neutrality at all costs, views conflicts as worthless. tends to communicate in the closed style
Hidden communicator motivations
Often hide their feelings and knowledge from others
Closed communicator motivations
Simply feel more comfortable working with things rather than people. Remain safe by avoiding decision making
Open communicator motivations
Tend to use both disclosure and feedback nd are equally interested in peoples needs and company productivity. usually develop quality relationships and increase productivity
Quality employee-boss relationships
Make expectations clear, utilize the reciprocal nature of relationships and maintain mutual trust and respect
What should people do when daydreaming becomes a problem?
Good listeners use “spare” time to ponder the speakers ideas, to evaluate the quality of evidence, and to commit important ideas to memory
What listening skills are needed when listening to one’s boss?
Maintaining good eye contact, relaxed posture, shaking the head, and making responsive sounds. Be wary of giving advise, build off your superiors ideas, know how to praise appropriately, don’t criticize your superiors
Sensing stage
Listeners select or ignore one or more stimuli from the multitude of stimuli that bombard us constantly
Interpreting stage
Listeners assign meaning to the messages that they have seen, heard, and felt.
Evaluating stage
Listeners “think about the message, make more extensive inferences, evaluate and judge the speaker and the message”
Responding stage
When listeners have sensed, interpreted, and evaluated you and your ideas
Four Barriers to listening
Physical, personal, gender, and semantic
What does effective listening require?
Listening to customers, employees, supervisors, and co-workers
What causes poor listening?
Breaking the chain of command, learning about events too late, always putting out fires. If information must be repeated, tasks given to others. These increase in written communication
Nonverbal communication
All intentional and unintentional messages that are not written, spoken, or sounded.
In Japan nodding the head shows what?
Only that the message was received. Not necessarily agreed upon
Edward T. Hall’s technical level of culture
The rules for cultural and nonverbal behaviors are openly known and easily stated by most citizens of a particular culture. These rules, as well as, the reasons for these rules are deliberately taught, such as new employee orientation. When a technical rule or behavior is broken unintentionally, very little emotion is involved, the mistake is corrected.
Informal level of culture
Neither the rules for behavior nor the reason for the rules are taught, they are unconsciously learned by imitation. Includes rules for nonverbal behaviors, such as gestures, eye contact, status, office size, and the proper distance for conversations. When someone breaks these rules we become uncomfortable and often withdraw from the situation.
What is the most expressive part of the face?
The Eyes.
How far would individuals who are conducting a business transaction and know each other stand apart?
Social distance, 4-7 feet.
What seating arrangement will individuals participate in as a group?
Seated in a circular pattern.
Are intentional body movements and gestures that carry an exact verbal meaning. For example, if no words accompanied an obscene gesture, the chances are good that you would understand its meaning.
Are habitual gestures and movements we use in times of discomfort (scratching your nose during a presentation). Usually contradict the message we wish to send.
What is included in Business casual?
includes dark colors, simple classic lines, long sleeve and quality fabrics, high quality shoes in immaculate condition, all leather tie shoes for men and classic closed shoes with moderate heels for women, shiny hair professional cut,.
Small groups size?
3-8 and 5 is most productive
Uncritical way of thinking, often characteristic of groups in which the desire to avoid conflict and reach agreement is more important than careful consideration of alternatives.
Panel Discussion
When a small group of well-informed individuals discusses a topic before a larger group and then a discussion with the audience follows.
Esteem needs
pride, recognition from others, status and prestige, and self-recognition. If unfulfilled we may experience loss of confidence, low self-image, or self-doubt.
How can a speaker encourage audience involvement?
relevancy, fun and activities, commonality and emotion, graphics and charts.
When do you cite your sources?
After the information is presented. Cite the source before the evidence only if you know the listeners consider the source a highly credible one
The number of employees a manager can effectively supervise.
Span of control, no more than 5 or 6.
Human relations
concern with social and psychological needs of employees. downward supportive communication important, informal communication acknowledged
Bureaucratic management
concerned with administrative efficiency. one person in charge. pyramid. policies are written. decisions are written. relationships with employees are impersonal
Human resources
emphasis on workers and management, a team-based orientation. openness and trust in superior- subordinate communication very important, information and feedback flow freely up, down and across the organization, informal communication encouraged
traditional/classic model
concern with reducing production cost and administrative efficiency. limited communication, restricted to downward use by managers
quality circle
used in human resources model
fayol’s bridge
horizontal communication, a method of bypassing the chain of command. faster
company adapts its management style to the existing employee culture
organizational culture
gives members a sense of identity, makes them feel a part of the whole and therefore are more committed
open communicators
interested in people’s needs and company productivity. discloses and seeks feedback excessively. productive. genuinely cares for others
When listening to a public speaker or class lecturer, identify each of the speakers main points with?
key words/phrases
physical barriers
hearing disability/other noise
personal barriers
illiness, other worries, attitudes
gender barriers
men talk longer, women decode and respond longer
semantic barriers
different meanings of the same words
What is the quickest way to convey authority?
expansive/confident movements, tall posture, relaxed behavior, ability to turn one’s back, comfortable seated position, reclined. smile less often, speak with firmness, use steady eye contact, keep head straight walk slowly, turn your back to others

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