SM 444 Wk 10 – Flashcards
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In mass service and professional service, the operations manager should focus extensively on:
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human resources.
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A job shop is an example of a(n):
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intermittent process.
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Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches.
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process, mass customization; repetitive, product
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One of the similarities between process focus and mass-customization is:
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the variety of outputs.
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The use of information technology to monitor and control a physical process is known as:
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process control
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Which of the following is true regarding the concept of flexibility?
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It is the ability to change production rates with little penalty in time, cost, or customer value; It can be accomplished with sophisticated electronic equipment; It may involve modular, movable, even cheap equipment.
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A product-focused process is commonly used to produce:
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high-volume, low-variety products.
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Computer-integrated manufacturing (CIM) includes manufacturing systems that have:
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computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated.
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Which of the following is TRUE regarding vision systems?
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They are consistently accurate; They are modest in cost; They do not become bored.
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Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?
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RFID
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An assembly line is an example of a:
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repetitive process.
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Which of the following characteristics best describes repetitive focus?
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Its output is a standardized product produced from modules.
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In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
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customization.
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"Operators simply load new programs, as necessary, to produce different products" describes:
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flexible manufacturing systems.
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Arnold Palmer Hospital uses which focus?
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process
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Which one of the following products is most likely made in a job shop environment?
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paper forms
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Which of the following industries is most likely to have low equipment utilization?
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restaurants
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What is a drawing of the movement of material, product, or people?
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flowchart
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One fundamental difference between a process chart and a flowchart is that:
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the process chart is more like a table, while the flowchart is more like a schematic diagram.
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Value-stream mapping:
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is a variation on time-function mapping or process mapping.
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Advances in technology:
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have had a dramatic impact on customer interaction with services and with products.
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Harley Davidson:
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uses work cells to feed its assembly line.
