SCMS331 chapter 1 – Flashcards

Some of the operations related activities of Hard Rock Cafe include designing meals and analyzing them for ingredient cost and labor requirements. True or false.

All organization's, including service firms such as banks and hospitals, have a production function. True or false.

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. True or false.

An example of a "hidden" production function is the transfer of funds between accounts at a bank. True or false.

An operations task performed at Hard Rock Cafe is:

Operations management is applicable:

What is are the primary functions of all organization's?

Which of the following pioneers was NOT making a professional impact during the scientific management era?

What would NOT be an operations function in a commercial bank?

The marketing functions main concern is with:

What is a task within an airline company that is related to operations?

Competition in the 21st century is no longer between companies; it is between supply chains. True or false.

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain. True or false.

What is a global network of organization's and activities that supply a firm with goods and services?

Which of the following fosters specialization and worldwide supply chains?

What are four phenomenon that foster specialization and worldwide supply chains?

Reasons to study operations management include:

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. True or false.

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quantity. True or false.

An operations manager is NOT likely to be involved in:

Which of the following is NOT one of the 10 strategic operations management decisions?

What influences layout design?

What are the 10 strategic OM decisions?

Shewhart's contributions to operations management came during the scientific management era. True or false.

Walter Shewhart is listed among the important people of operations management because of his contributions to:

In the nineteenth century, this character provided the foundations for interchangeable parts:

The "father of scientific management" is:

Who is associated with contributions to quality control in operations?

Manufacturing now constitutes the largest economic sector in postindustrial societies. True or false.

Although the number of people employed in manufacturing in the US has decreased since 1950, each person is now producing almost 20 times more than in 1950. True or false.

Which of the following is the best example of a pure service?

The service sector makes up approximately what percentage of all jobs in the US?

Which of the following is a similarity between goods and services?

When a tangible component is not included in a service, such as counseling, it is called:

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector. True or false.

A knowledge society is one that has migrated from work based on knowledge to one based on manual work. True or false.

Productivity is the total value of all inputs to the transformation process divided by the total value of the units produced. True or false.

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

A foundry produces circular utility access hatches. If 120 covers are produced in a 10 hour shift, the the productivity of the line is:

Gibson valves produces cast bronze valves on an assembly line, currently producing 1600 valves per shift. If the production is increased to 2000 valves per shift, labor productivity will increase by:

The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packaging boxes were produced at the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately:

Productivity measurement is complicated by:

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Which productivity variable has the greatest potential to increase productivity?

Which of the following nets the largest productivity improvement?

Productivity can be improved by:

Three commonly used productivity variables are:

A society in which the labor force has migrated from manual work to work based on knowledge.