Principles of Incident Response ; Disaster Recovery Chapters 9;10 – Flashcards
Unlock all answers in this set
Unlock answersquestion
-Duplicating critical functions at new site -Prepare plans for critical functions -Changes in routine policies to make BC more effective -Issuing P-Cards to BC team members -Off-site storage for key forms -Relocate to alt. site -Send advanced party (Composed of Reps. from BC teams) -Notify service providers (Gas, Electric, water..) -Prepare BC site (Supplies equipment) -Relocate staff (organized relocation) -Final step is relocation to primary (Schedule)
answer
Implementing Business Continuity Plan
question
-Representative from each major BC team
answer
BC Advanced Party
question
Improving the Business Continuity Plan
answer
-Reliance: Relying on BC plan becoming complacent with the plan -Scope: Don't limit the scope of the plan too much -Prioritize functions and systems correctly -Plan updates -Make sure a good champion of the project is appointed -Ensure good communications with management and all stakeholders -IT Security -Make good PR -Plan filing insurance claims -Evaluate all service providers
question
-Not a single unified plan -Several plans for each team needed -Define each team members responsibilities -Use automated notification systems and ensure system has redundancies in different locations -Put reference information at a separate site or possibly at the BC site -Reduce risks -Plan for the worst case scenario always -Train the BC team and get an adviser you can't be the best at something with no experience
answer
Business Continuity Plan key points
question
Business Crisis
answer
- A significant business interruption stimulates extensive media coverage in which public scrutiny can affect operations and have political, legal and financial impact.
question
Sudden Crisis
answer
-No warning -Illness, death, natural disasters -Acts of violence
question
Smoldering Crisis
answer
-Not generally known may cause unfavorable news coverage -Regulatory violations -Internal problems
question
Crisis Management
answer
-Actions taken to respond to a crisis -Emergency responses -Crisis communications: Communicating what is going on internally and externally -Humanitarian assistance: Responding to the human needs from a crisis
question
Crisis facts
answer
-Most are smoldering crisis -Most caused by management decisions
question
Crisis Management Guidelines
answer
-Build Contingency Plans and train -Disseminate that only the CM team can represent the company -Plan fast reaction and choose narrative -Employ expert CM and consultants -Make organization culture to provide honest and accurate information -Prepare long and short term losses
question
Crisis Management team Members
answer
-Small group that represents the organization -Team Leader: Oversees usually a senior manager or executive -Communications coordinator: Manages communications to all entities can be a group -Emergency services coordinator -Other: Representatives from different areas
question
Critical Success Factors (CSF)
answer
-Those few things that must go well to ensure success for a manager or organization and need special attention.
question
Crisis Management CSF
answer
1. Leadership: Leader not a manager -rise to the challenge -multitasking,rational under pressure, empathy, quick decision maker, can delegate, good communication and prioritization skills 2. Speed of response: Fix the issue as fast as possible 3. A Robust Plan: Good and practiced plan 4. Adequate Resources: Access to funds, legal advice, media management 5.Funding: Don't be cheap in times of need and take care of employees 6. Caring and compassionate response 7. Excellent Communications: Keep employees and stakeholders in the know -"tell it all, tell it fast, and tell the truth."
question
Crisis Types
answer
-Category 1: minor damage addressable on site -Category 2: Damage to facilities or injury to personnel considerable off-site assistance -Category 3: Organization wide Crisis
question
Crisis Management Team
answer
-First responders -Responsibility and control: One Executive-in-charge then follows chain of command
question
Crisis Protocols
answer
-Medical: epidemic or poisoning -Violent crime: robbery, murder -Political: riots -Environmental -off-campus: employee incidents -bomb threats
question
Crisis Plan Priorities
answer
- communications roster -building layouts / assembly area -planning checklists: Who should prepare what
question
Job rotations
answer
Horizontal: Help desk to installing network devices Task rotation: Specific tasks in a job
