Pre-Test 2 – Flashcards with Answers
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Which of the following types of scheduling allows for the most efficient use of staff, material, and facilities? Open appointments Double-booking Wave Modified wave Grouping
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Grouping
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What piece of mail should be placed on top when sorting the physician's mail? First-class mail Journals Envelope marked Personal Bills and statements Equipment catalogs
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Envelope marked Personal
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Open punctuation is characterized by: Enclosure notation Absence of punctuation after the salutation and a comma after the complimentary close Modified block style Use of a colon after the salutation Block style
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Absince of punctuation after the salutation and a comma after the complimentry close
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The federal insurance program that provides for the medically indigent is: CHAMPUS Medicare Blue Shield Medicaid HMO
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Medicaid
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The process of transferring an amount from the day sheet to the ledger is: Journalizing Charting Posting Crediting Debiting
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Posting
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A numeric filing system requires th use of: Lateral files An alphabetical cross-reference Color-coding A tickler file Subject headings
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An alphabetical cross-reference
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The file folder label for Jennie Holmes-Mathis should be: Jennie, Holmes-Mathis Mathis, Jennie Holmes Holmes, Jennie-Mathis Holmes-Mathis, Jennie Mathis, Jennie (nee Holmes)
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Holmes-Mathis, Jennie
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Third-party participation in an affice indicates the relationships among the: Physician, patient, and medical assistant Physician, medical assistant, and insurance company Physician, patient, and insurance company Physicaian, hospital, and insurance company Physician, patient, and hopital
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Physician, patient, and insurance company
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A claim may be refected by an insrance company because of the omission of: Complete diagnosis Policy number Patient birth date Itemization of charges All of the above
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All of the above
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How much postage is required for a first-class letter that weighs 3oz if the first ounce costs $0.34 and each additional ounce is $0.25? $1.00 $0.50 $0.34 $0.84 $0.75
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$0.84
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When the word Confidential is to be typed on the envelope, it should be placed: In the lower right corner Below the zip code In the lower left corner Below the return address Both C and D
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Below the return address
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The most formal of complimentary closings is: Very truly yours Warm wishes Sincerely Sincerely yours As always
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Very truly yours
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When makin an appointment, which of the following is not needed? Patient's name Telephone number Reason for visit Insurance information Availability
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Insurance information
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This type of call allows more than one person in more than one place to talk simultaneously. Person-to-person Conference call Three-party billing Appointment call Collect call
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Conference call
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This procedure protects against the loss of data. Buffering Debugging Backing up Initializing Formatting
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Backing up
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A tickler file is: A Guide for processing insurance claims A list of procedures for equipment maintenance A type of color-coding A pysician referral service Future events arranged in chronologic order
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Future events arranged in chronologic order
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All of the following require a Current Procedural Terminology (CPT) code except: Diarrhea Mastectomy Otoplasty Hysterectomy Sigmoidoscopy
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Diarrhea
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Which of the following characteristice of a receptionist might make an impression on a patient? Appearance Professionalism Manners Attitude All of the above
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All of the above
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A direction to consider additional codes is: NEC NOS See also See condition See category
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See also
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A V-code: Refers to specific health conditions Refers to specific body systems Refers to factors that influence health status Refers to neoplasms Refers to injuries
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Refers to factors that influence health status
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Mail that is opened accidentally should be: Hand delivered immediately Put at the bottom of the stack Left as is Resealed with tape and noted as opened in error Placed in another envelpe
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Resealed whith tape and noted as opened in error
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Which of the following are Evaluation and Management (E&M) descriptors? Physical examination School physical Well-baby check-up Preoperative physical All of the above
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All of the above
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Which is an example of a third-party payor? Health Maintenance Organization (HMO) Medicare Prefrred Provider Organization (PPO) Patient's spouse Patient's parent
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Medicare
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In the problem-oriented medical record (POMR) system, the initial database includes: A list of past medical problems A complete physical examination A numbered list of present problems The patient's progress A list of socia problems
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A numbered list of resent problems
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A trial balance is a comparison of: -Cash on hand and cash received -Daily charges and payments -Balance sheet and income sheet -Ledger card totals and account-receivable balance -Owners' equity and liabilities
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Ledger card totals and account-receivable balance
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When adding information to the medical record, new notes are added: -In alphabetical order -In subject order -Newest to the front -Newest to the back -To a newly created file
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Newest to the front
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Which of the following calls require immediate transfer to the physician? -A young child with a high fever -A patient with a possible medical allergy -Another physician -An adult with a low-grade ferver -A patient with questions about a mammogram
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Another physician
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Appointments should be scheduled: -For 15 minutes each with 15-minute open slots in between -Every 15 minutes -Either all in the morning or all in the afternoon -In consecutive order without large gaps -So that patients with similar problems are seen on the same day
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In consicutive order without large gaps
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Which is not part of basic information obtained at the patient's first visit? -Insurance information -Name, address, and telephone number -Name of person who referred the patient -Business address and business telephone number -Diagnosis
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Diagnosis
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Standard-size pater and evelope for business correspondence is: -8 1/2x11; no. 10 envelope -7 1/4x10-1/2; no. 73/4 envelope -5 1/2x8 1/2; 3 1/2x6 envelope -6 1/4x9 1/4; no. 6 3/4 envelope -11 x 14; no. 10 envelope
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8 1/2x11; no. 10 envelope
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Patien's ledger cards should be kept: -With the patient's chart -In a general ledger -In a separate ledger file -In a job ledger -With insurance forms
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In a separate ledger file
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The bank statement is reconciled with: -The checkbook -The day sheet -Accounts receivable -The payment record -Both A and D
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The checkbook
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The record of the proceedings of the meeting is the: -Agenda -Roberts Rules of Order -Itinerary -Minutes -Format
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Minutes
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Which of the following protects data from loss? -Booting up the system -Initializing dists -Backing up -Virus check -Debugging
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Backing up
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The scheduling system based on scheduling similar appointments or procedures together is called: -Wave -Modified wave -Grouping -Double-booking -Open scheduling
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Grouping
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Appropriate information to include in a patient information brochure would be: -Information about the scope of the practice -Physician's fees -Billing information -Employee's names and telephone numbers -Coding information
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Information about the scope of the practice
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A new employee must complete which of the following: -501 form -W-4 form -W-3 form -W-2 form -FICA form
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W-4 form
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Which of the following abbreviations is not correct? -pH -mEq -PKU -HGB -Kg
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HGB
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Patient information that is released without patient's authorization might result in legal charge of: -Fraud -Battery -Invasion of privacy -Abandonment -Libel
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Invasion of privacy
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A correctly addressed envelope includes: -Omission of all punctuation -Periods after abbreviation -Periods after initials -Comma between city and state -Comma between stree name and numbers
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Omission of all punctuation
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Which of the following circumstances would waive the need for a written release of medical records? -Requested from other practices -A subpoena -Attorney request -Hospital request -Insurance company request
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A subpoena
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In double-entry bookkeeping, the original entry is put ont the: -Patient ledger card -Daily log -General ledger -Account ledger -Appointment book
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Daily log
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The correct way to indicate an enclosure notation is: -encl: -Enclosure -enclosure -enc -encl
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Enclosure
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A superbill provides which of the following: -Insurance claim -Fee schedule -Deposit slip -Dictation -Abnormal test results
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Insurance claim
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Which of the following is the purpose of records management? -Storage -Arranging -Accessibility -Classifying -All of the above
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All of the above
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Which coding system is not associated with medical procedures? -CPT -ICD-9-CM -Health Care Financing Administration Common Procedure Coding System (HCPCS) -Relative value scale (RVS) -Resource-based RVS (RBRVS)
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ICD-9-CM
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Which is not an indexing rule? -Unit 1 is the surname -A hyphen is disregarded -Initials come before complete names -Apostrophes are disregarded -Names are divided into units
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Initials come before complete names
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ICD-9-CM codes that refer to factors that may influence the patient's health status are: -HIV codes -Volume I codes -Vollume II codes -E-codes -V-codes
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V-codes
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The smallest piece of information that the computer can process is a (n): -Output -Bit -Byte -Font -Icon
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Bit
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The index of files on a disk is the: -Window -Menu -Byte -Directory -Icon
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Directory
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The appointment system of the offices should tate into account the needs of the: -Staff -Physician -Patients -A and B only -B and C only
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B and C only
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Dear Mrs. May: is an example of: -Open punctuation -Mixed punctuation -Block punctuation -Semiblock punctuation -Modified block
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Mixed punctuation
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A master list of equipment inventory includes all f the folloing except the: -Date of purchase -Cost -Operating manuals -Estimated life of the piece -Description
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Operating manuals
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Which of the following hospital records may be released b the authorization of the attending surgeon only? -Nurse's notes -Operative notes -Laboratory reports -Radiology reports -Billing information
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Operative notes
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An illness that existed before an insurance policy is written is known as a(n): -Special risk -Exclusion -Preexisting condition -Waiting period -Prior authorization required
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Preexisting condition
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A patient has not been seen in the office for 2 years. The patient's record woud be found in the: -Basenebt -Active files -Open files -Inactive files -Closed files
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Inactive files
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An important consideration when deciding how to position the computer monitor at the reception desk is: -Patient confidentiality -Staff access -Lighting -Postition of the printer -Availability of patient records
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Patient confidentiality
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Which information is not essential for the surgery scheduler when requestig a surgery date? -Type of procedure -Name of the assisting physician -Name of patient -Age of patient -Telephone number of the patient
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Name of the assisting physician
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Which group of patients should be escorted to the exammination room and given instructions on what they are to do? -Children -New patients -Established patients -Older adults -All of the above
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All of the above
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The notation c: Julia Jones, MD means: -A copy is made for Dr. Jones -A copy of the letter is sent to Dr. Jones -The receiver had been advised that a copy has been sent to Dr Jones -Dr. Jones will answer the letter -The copy was sent to Dr. Jones by certified mail
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A copy of the letter is sent to Dr. Jones
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A history and physical usually contains all of the following except: -Results of laboratory tests -Reason for the visit -Vital signs -Review of body systems -General appearance of patient
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Results of laboratory tests
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Under a managed care plan, the physician agrees to: -Set fees within certain ranges provided by the plan -Accept predetermined fees -Charge fees based on community average -Base fees on the national average -Limit the number of patients seen
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Accept predetermined fees
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Which type of insurance organization uses the fee-for-services concept? -Health Maintenance Organization (HMO) -Managed care -Independent practice association -Preferred Provider Oraganization (PPO) -Medicaid
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Preferred Provider Organization (PPO)
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Which factor is not included when determining the level of service of E codes? -Cost of services -Level of decision making required of the physician -Health history of patient -Type of examination -Type of laboratory tests
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Cost of services
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When money is placed in an account, which of the following documents is prepared? -Check -Statement -Debit slip -Credit slip -Deposit slip
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Deposit slip
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The most common color-coding system color codes the: -Patient's Social Security number -Patient's date of birth -Patient's given name -Patient's surname -Patient's account number
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Patient's surname
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Who is the legal owner of the information in a patient's medical record? -The physician -The patient -The insurance company -The patient and physician -The physician and the insurance company
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The patient
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When preparing the appointment matrix, the first action is to indicate: -Hospital calls -Times available -Times not available -Facilities available -Staff available
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Times not available
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Scheduling patients with the same medical complaints on the same day is: -Wave scheduling -Modified wave scheduling -Open hours -Group scheduling -Double-booking
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Group scheduling
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A mafor advantage of using a computer for word processing is: -Extensive editing capability -Speed of procesing -Spell-check -Column layout -Storge capacity
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Extensive editing capability
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Which is not true of certified mail? -Insurance coverage is available -Receipt of delivery can be obtained for a fee -Only first-class mail can be certified -Record of delivery is kept by the post office -Restricted delivery can be obtained for a fee
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Insurance coverage is availabel
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Which of the following must be sent by first-class mail? -Magazines -Books -Printed materials -Personal letters and postcards -Equipment catalogues
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Personal letters and postcards
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A Medicare claim for deceased beneficiary may be paid directly to the physician if: -The physician accepts assignment -The spouse assigns benefits the the physician -Social Security verifies Medicare coverage -Charges are paid by the intermediary -The estate is billed
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The estate is billed
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All checks received as paymetn for charges should be endorsed: -Immediately -At the end of the day -When they are deposited -After they ar posted -Monthly
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Immediately
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In an alphabetic file, which is filed first? -A.R. Stephenson -John Stephenson -George Stephens -Ann Stephenson-Bailey -Andrew Stephen
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Andrew Stephen
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Which is correct for an inside address? -Dr. David Roberts -Dr. David Roberts, M.D. -Mr. David Roberts, M.D. -Roberts, David, M.D. -David Roberts, M.D.
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David Roberts, M.D.
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Which is not true about a postage meter? -It prints its own postage -Some can seal the envelope -It locks when the postage is used up -The mailer leases the machine and purchases the postage -A license must be obtained from the post office
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A license must be obtained form the post office
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The two-letter abbreviation for Nebraska is: -NB -NE -NA -NR -NK
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NE
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Which letter style requires the complimentary closing and typed signature be placed in line with the left margin of the body of the letter? -Block style -Semiblock style -Full block style -Indented style -Semi-indented style
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Full block style
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Which of the following is nt included in a memorandum? -Date -Subject -Complimentary close -Writer's name -Reference initials
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Complimentary close
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The second page of a two-page letter contains which of the following in the heading? -Name and date -Name and page number -Name, page number, and date -Name, page number, date, and subject -Name, writer's name, subject, and date
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Name, page number, and date
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The complimentary close of a letter is typed how mant lines below the last line of the body? -Two -Three -Four -Five -Ten
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Two
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Which of the following is demographic information included in a medical record? -Present illness -Date of birth -Laboratory reports -X-ray findings -Complete physical examination
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Date of birth
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A fee profile is derived from: -Insurance payments -Patient's payments -Government payments -Physician charges -Insurance charges
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Physician charges
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Which of the folloing requires an ICD-9-Cm code? -Proctoscopy -Pap smear -Appendectomy -Irritable bowel syndrome -Mastectomy
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Irritable bowel syndrome
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When it is 4:00pm in New York City, what time is it in Seattle Wa? -12:00pm -1:00pm -2:00pm -3:00pm -4:00pm
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1:00pm
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Ideally, a telephone should be answered before the: -First ring -Third ring -Fourth ring -Fifth ring -Other line picks up the call
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Third ring
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An E code in the ICD-9-CM coding system: -Refers to external causes -Refers to hypertension -Refers to neoplasms -Refers to suicide attempt -Refers to disease
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Refers to external causes
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The universal claim form developed by Health Care Financing Administration (HCFA) is: -Form 1904 -ICD-9 -Form 1040 -CMS-1500 -HCFA-1999
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CMS-1500
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Patients who are always late or who habitually cancel appointments should be scheduled: -First in the morning -Right before lunch -Midafternoon -At the end of the day -On Fridays
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At the end of the day
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An error was made in charting the patient's record. The method used to correct the error is to: -Erase the error and write in the correction -Reenter the notaiton on the next line -Draw a single ling through the error, write the word error, make the correction, and date and initial the entry -Cross out the error, and make the correction in the margin -Cross out the entry, and correct it
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Draw a single line through the error, write the word error, make the correction, and date and initial the entry
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SOAP is an acronym for: -Child protection services -A medical assistant society -Source-oriented medical records -Problem-oriented progress notes -Traditional medical records
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Problem-oriented progress notes
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A Patient refuses to follow medical advice and the physician decies to terminat the relationship. The letter to the patient should state all of the following except: -A referral to another physician -An offer to make records available -That the physician withdraws from the case -A future date after which the physician is not available -That the patient still needs medical care
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A referral to another physician
