OUTBACK STEAKHOUSE- RESPONSIBLE BEVERAGE SERVICE BBI UNIVERSITY

IN MOST STATES SERVING ALCOHOL TO A MINOR IS AN EXAMPLE OF WHAT TYPE OF LIABILITY TO THE BARTENDER/SERVER OF THE ALCOHOLIC BEVERAGE? (SLIDE 13:62)CRIMINAL
A CUSTOMER LEAVES THE RESTAURANT AND IS INVOLVED IN A CAR ACCIDENT (SLIDE 14:62)DRAM SHOP LAWS
ALABAMA DRIVERS LICENSE #1 – IS THIS MAN A MINOR OR OF LEGAL AGE?OF LEGAL AGE

ALABAMA DRIVERS LICENSE #2- IS THIS MAN A MINOR OR OF LEGAL AGE?MINOR
ALABAMA DRIVERS LICENSE #3- IS THIS MAN A MINOR OR OF LEGAL AGE?MINOR
TWO YOUNG PEOPLE ENTER THE RESTAURANT CLAIMING THEY FORGOT THEIR DRIVERS LICENSEREFUSE SERVICE ASK IF THEY WOULD LIKE A NON-ALCOHOLIC DRINK OR FOOD
SCENARIO #1I AM SORRY WE CAN’T SERVE YOU ALCOHOL WITHOUT VALID ID
SHOULD THE BARTENDER KEEP OR RETURN THE ID?RETURN THE ID
SHOULD THE BARTENDER REPORT AND DOCUMENT THIS INCIDENT?YES ALL ATTEMPTS SHOULD BE REPORTED
A CUSTOMER COMES AND SITS AT THE BAR AFTER FINISHING HIS MEAL IN THE DINING ROOM, ORDERS A BEER WHAT SHOULD YOU DOCAREFULLY OBSERVE TEH CUSTOMER AND IF NOT INTOX SERVE THE DRINK
A GROUP OF CUSTOMERS

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ENTER THE BAR THEY INDICATE THEY JUST LEFT AN OFFICE PARTYNOTIFY MANAGER
OBSERVER FOR SIGNS OF INTOXICATION
RECOMMEND FOOD SERVICE
OVERHEARD A 200LB CUSTOMER STATE HE IS DIETING AND HAS NOT EATENMONITOR THE CUSTOMER CLOSELY AND SUGGESTIVELY SELL FOOD ITEMS
SCENARIO- WHAT IMMEDIATE RESPONSIBILITY TO THE LAW DOES THE BARTENDER HAVE BEFORE A DRINK IS TO BE SERVED IN THIS SITUATION?ASK THE CUSTOMER FOR ID TO ENSURE HE IS OF PROPER AGE
SCENARIO- WHAT IS THE BEST THING TO SAY TO HELP DIFFUSE THE SITUATION?I UNDERSTAND THIS IS UNCOMFORTABLE AND I WOULD LIKE TO SERVE YOU HOWEVER THE LAW REQUIRES I SEE YOUR ID FIRST
YOU REALIZE A CUSTOMER APPEARS INTOXICATED. YOU OFFER TO CALL A CAB, REFUSES.NOTIFY THE MANAGER, AND TELL THE CUSTOMER YOU ARE CONCERNED FOR THEIR SAFETY
IT IS SATURDAY NIGHT AND THE BAR IS FIVE DEEP.ASK YOUR MANAGER FOR ASSISTANCE AND TO OBSERVE THE SITUATION
SCENARIO – WHAT IS THE NEXT BEST ACTION FOR THE BARTENDER BASED UPON THE INFORMATION PROVIDED?ACKNOWLEDGE THE ORDER AND LET YOUR MANAGER KNOW YOUR CONCERN BEFORE SERVICE
SCENARIO- WHAT IS THE BEST RESPONSE /ACTION ?ASSESS THE CUSTOMERS MORE CLOSELY FOR SIGNS OF INTOXICATION
SCENARIO- WHAT SHOULD THE BARTENDER DO? THE CUSTOMER IS CLEARLY SHOWING SIGNS OF INTOXICATION BUT IS A REGULAR WHO ONLY HAD ONE DRINK….NOTIFY THE MANAGER AS YOU MAY NEED TO DISCONTINUE SERVICE TO THE CUSTOMER?
SCENARIO- YOUR CUSTOMER APPEARS INTOXICATED AND ORDERS ANOTHER DRINKTAKE THE ORDER BUT DO NOT SERVE THE DRINK TO THE CUSTOMER NOTIFY THE MANAGER
4 PEOPLE ARE DRINKING TOGETHER. ONE PERSON IS DRINKING FASTER THAN THE OTHERSPROVIDE SLOW SERVICE TO THE CUSTOMER AND MONITOR CLOSELY
YOU ARE IN THE SERVICE BAR LATE ON A SATURDAY NIGHT.NOTIFY THE MANAGER OF THE REQUEST FOR DRINKS BEFORE SERVING
A FRIEND OF YOURS FROM COLLEGE COMES INTO THE RESTAURANTMONITOR THEM AS YOU WOULD ANY OTHER CUSTOMER AND NOTIFY YOUR MANAGER TO STOP SERVICE IF INTOXICATED
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