question

Anticipatory Socialization

answer

What is the first phase of socialization?

question

Encounter Phase

answer

Assimilation Phase also known as "point of entry"

question

Metamorphosis

answer

Socialization Phase where an employee transitions from outsider to insider

question

Organizational Exit

answer

An often overlooked final stage of Socialization:

question

LMX Theory

answer

Involves "in group" and " out group" placement:

question

Cultural Approach

answer

6. Which Approach views assimilation as a process through which newcomers come to understand assumption, values, and norms of organizational culture?

question

Rational

answer

Older models of decision making were:

question

Satisficing

answer

2. Searching for a solution that works well enough rather than the ideal solution

question

Multiple Pathways or sequence

answer

3. Model of group decision making represents variety of decision paths taken by groups:

question

Challenger or NASA

answer

Video viewed in class that's an organizational example of groupthink:

question

Bona Fide Groups

answer

Multiple group members, permeable group boundaries, interdependence with organizational context:

question

Participative Decision Making

answer

Quality circles are a form of:

question

Intergroup Conflict

answer

Conflict that considers aggregates of people within an organization as parties:

question

Manifest Conflict

answer

Phase of conflict enacted through communication:

question

Collaboration

answer

High in concern for self and others:

question

Integrative Bargaining

answer

Maximize joint gains, overlapping positions, creative solution and open sharing

question

Alternative Models of conflict and negotiation

answer

Models that account for gendered processes that drive conflict:

question

Systems Approach

answer

Which approach views conflict as cycles of activities that can escalate and deescalate:

question

Organizational Resistance

answer

A reaction to organizational change defined as "behaviors intended to prevent change":

question

Underscore and Explore

answer

A managerial strategy for communicating change where managers focus on fundamental issues related to change success:

question

Trait Theory

answer

3. Model of leadership that proposes that there are particular qualities that are associated with effective leaders (personality tests are given to determine leadership qualities):

question

Transformational Leadership

answer

Model of Leadership that proposes "Do as I say and as I do":

question

Contingency Theory

answer

Model of leadership that proposes the "matching" of style to the situation:

question

Critical Approach

answer

Approach uses planned organizational change ans leadership as mechanisms through which hegemonic relationships are maintained with employees:

question

Surface Acting

answer

Emotional Labor that involves pasting on a smile:

question

Bullying

answer

This is reportedly experienced by 90% of adults:

question

Emotional Display Rules

answer

Rules that we informally follow in displaying emotion in the work place:

question

Instrumental

answer

Support that is physical or material in nature that usually comes from a supervisor:

question

Critical Approach

answer

Which approach views emotions as an indicator of strain between employees and owners and educates workers to resist acceptance:

question

Glass Ceiling

answer

Barrier so subtle that is it transparent yet so strong that is prevents women in minorities from moving up in the work place:

question

Discrimination

answer

Prejudice is behaved and enacted:

question

Mentor-Protégé Relationship

answer

Relational barrier to many women in the work place

question

1st Generation Affirmative Action

answer

4. Organizations are concerned with meeting legally mandated requirements for gender or ethnic diversity:

question

Problem Solving Argument

answer

Opportunity realized through diversity argues that decision making and problem solving produces better choices through a wide range of perspectives:

question

Power

answer

Sexual Harassment is not an expression of sexuality but rather an expression of

question

Postmodern Approaches

answer

Approach views our society and organizations as postmodern characterized by speed, fragmentation, and consistency:

question

Social Information Processing Model

answer

Media usage model considers " Social Presence":

question

Dual Capacity Model

answer

Media Usage model considers symbolic aspect of messages:

question

Media Richness Model

answer

Media Usage model considers medium and task:

question

Laisez Fairre

answer

5. Assumption that a free market system has sufficient checks and balances in place to ensure legitimate interests of members:

question

Disposable worker

answer

Freelancer, part time, fill-ins, contingent workers:

question

Machine

answer

Metaphor for Classical

question

Family

answer

Metaphor for Human Relations

question

Classroom

answer

Metaphor for Human Resources

question

Organism

answer

Metaphor for Systems

question

Culture

answer

Metaphor for Culture

question

Chorus

answer

Metaphor for Chorus

question

True

answer

T/F: Employees prefer having negative information about an upcoming change to having no

question

False

answer

T/F: Spray and pray is the most effective strategy for communicating change.

question

True

answer

T/F: Organizations advocating a trait approach to leadership often use personality tests to select people for leadership roles.

question

True

answer

T/F: Blake and Mouton's leadership style argues that the team management style is the most effective leadership style.

question

True

answer

T/F: Change can occur at various levels of the organization.

question

False

answer

T/F: Planned change always involves top management dictating change processes to lower level employees

question

True

answer

T/F: Perceived quality of information was the strongest predictor of workers' openness to organizational change attempts

question

False

answer

T/F: A leader should avoid using metaphors to frame communication when a word or phrase is in danger of overuse

question

True

answer

T/F: A cultural scholar would view organizational change practices as reflections of organization values and assumptions

question

False

answer

T/F: A classical scholar would view planned organizational change and leadership as mechanisms through which management establishes and maintains a relationship of power and authority over employees

question

False

answer

T/F: Individuals with Type A behavioral patterns have a strong tolerance for stress and burnout.

question

True

answer

T/F: Because they are often unaware of the organizational context in which stress occurs, friends and family members are less able to provide effective informational support.

question

False

answer

T/F: Depersonalization refers to the feeling of not being able to face another day at work.

question

True

answer

T/F: Cultural scholars view workplace emotion as one aspect of the values and assumptions held by organizational members.

question

False

answer

T/F: Emotional communication at work is only stressful if the emotions communicated are "fake" or ingenuine.

question

True

answer

T/F: Burnout tends to have a negative impact on work satisfaction and employee commitment

question

False

answer

T/F: Jobs that are characterized by emotional labor emphasize the expression of genuine emotions or feelings.

question

True

answer

T/F: Emotional intelligence indicates that an individual knows how to handle emotion effectively in the workplace.

question

True

answer

T/F: Support from supervisors is most likely to come in the form of informational and instrumental.

question

True

answer

T/F: Classical scholars view organizational emotion as a nonissue except to the extend that it lowers productivity

question

True

answer

T/F: A systems scholar would view technology in the workplace as a way to link organizational subsystems and to link the organization with the environment.

question

True

answer

T/F: A critical scholar would view communication technology as a means for repressing workers through the deskilling of jobs and control over information.

question

True

answer

T/F: Proponents of the social information processing model argue that communication with coworkers and supervisors has an influence on media usage.

question

False

answer

T/F: A medium's symbol?carrying capacity refers to its ability to effectively and efficiently convey task?relevant data.

question

True

answer

T/F: Organizations that adopt new technologies are marked by an overall increase in the amount of communication.

question

True

answer

T/F: The media richness model is a very rational model of technology choice.

question

False

answer

T/F: The post-modern era is characterized by logic and rationality of science and technology

question

True

answer

T/F: In a global economy, communication helps an organization obtain the resources, information, and experience needed to survive

question

False

answer

T/F: One positive aspect of the disposable workforce is that when individuals do find work, they are more committed and identify more with the organization.

question

False

answer

T/F: A multinational organization is one that identifies with the global economy rather than with any nation or nations

question

True

answer

T/F: Anticipatory socialization primarily involves the process of learning about work, occupations and particular organizations.

question

True

answer

T/F: The role making phase of development is a two?way exchange between the boss and the subordinate, where the subordinate moves past taking the role that is given to them.

question

False

answer

T/F: Asking questions about the organization during an interview is considered by experts on interviewing to be inappropriate behavior.

question

False

answer

T/F: In an optimizing model of decision making, the search is not for a single optimal solution but for a solution that will work well enough.

question

True

answer

T/F: Bounded rationality suggests that decision makers make decisions that are limited by human cognitive practices of organizational life.

question

False

answer

T/F: Theory and research suggest that decision making is a perfectly rational process of information search and decision choice.

question

False

answer

T/F: The main difference between the accommodating and the avoidance conflict management styles is the level of concern for self.

question

True

answer

T/F: One of the criticisms of the "grid" approach to organizational conflict is that it does not adequately regard the nonverbal nature of conflict.

question

False

answer

T/F: In distributive bargaining, the parties are working with a "fixed pot" from which each wants to create a win?win solution.

question

True

answer

T/F: The communication in integrative bargaining is characterized by accurate and open information flow

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