OPMT 303 CH 4 Concepts – Flashcards
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Excitement characteristics are categories in the _________ model.
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Kano
( The Kano model is an alternative to "more is better" design approaches. )
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Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.
T/f ?
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True
( Product or process innovations often result from deliberate R&D programs. )
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Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:
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end-of-life programs
( End-of-life (EOL) programs deal with products that have reached the end of their useful lives. )
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Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?
Finance and Engineering
Engineering and Accounting
Operations and Accounting
Finance and Human Resources
Marketing and Operations
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Marketing and Operations
( Product and service design involves or affects nearly every functional area of an organization. However, marketing and operations have major involvement.)
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Product failures can be easier to remedy with modular design.
T/f ?
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True
( Modular designs make it easy to change only portions of the design. )
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One of these is not a characteristic of a well-designed service system:
robust
cost effective
user friendly
easy to sustain
distributed computer networks
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distributed computer networks
( Well-designed service systems tend to be user friendly, robust, cost-effective, and easy to sustain. )
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Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.
T/F ?
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False
( Modular designs make inventory management easier and cheaper. )
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Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.
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False
( QFD relates customer requirements to product designs and the capabilities necessary to carry these designs out. )
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Which of the following is an example of a postponement tactic?
process mapping
mass customization
standardization
delayed differentiation
service blueprinting
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delayed differentiation
( Delayed differentiation is a postponement tactic: the process of producing, but not quite completing, a product or service, postponing completion until customer preferences or specifications are known. )
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A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.
T/F ?
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True
( Standardization locks firms into designs that aren't easily changed. )
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Which of the following is least likely to result in product innovations that have near-term commercial application?
development
process blueprinting
basic research
quality function deployment
applied research
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basic research
( Basic research has the objective of advancing the state of knowledge about a subject, without any near-term expectation of commercial applications. )
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Which of the following is not an advantage of standardization?
The opportunity to freeze design at a very early stage.
Fewer parts to deal with in inventory.
Inventory management is less complex.
Reduced training cost and time.
Purchasing is more routine.
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The opportunity to freeze design at a very early stage.
( Standardization doesn't necessarily help in freezing designs early. )
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Incorporating design for disassembly principles in product design helps firms with ___________ design issues.
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reuse
( Refurbished products must first be disassembled. )
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A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.
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True
( Standardization locks firms into designs that aren't easily changed. )
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Which of the following questions is least appropriate during value analysis?
How can we incorporate more cultural values in the design of our global system?
How can we reduce the cost of parts?
Could a given component in our product be simplified or combined with another?
Can we find a way to use less energy in the production of our product?
How can we improve the performance of the product?
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How can we incorporate more cultural values in the design of our global system?
( In value analysis an attempt is made to reduce the cost and/or improve the performance of the product. )
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Product failures can be easier to remedy with modular design.
T/F ?
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True
( Modular designs make it easy to change only portions of the design. )
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One possible disadvantage of modular design is that:
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the number of configurations of modules decreases.
( Modular designs do have the effect of reducing variety. )
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Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.
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True
( Product or process innovations often result from deliberate R&D programs. )
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Delayed differentiation and modular design are tactics for mass customization.
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True
( These allow variety without giving up too much in the way of standardization. )
