OBM 15 quiz Flashcard

[image]Mutuality of interest

9involves win–win situations in which one’s self-interest is served by cooperating actively and creatively with potential adversaries.

1.Commitment

9substantial agreement followed by initiative and persistence in pursuit of common goals (influence outcome)

Compliance

9reluctant agreement requiring subsequent prodding to satisfy minimum requirements (influence outcome)

Resistance

9stalling, unproductive arguing, or outright rejection

[image]Social power

9ability to marshal the human, informational, and material resources to get something done

[image]Socialized power

9plans, self-doubts, mixed outcomes and concerns for others

[image]Personalized power

9expressions of power for the sake of personal aggrandizement become paramount

[image]Reward power 

9obtaining compliance by promising or granting rewards.

[image]Coercive power

9obtaining compliance through threatened or actual punishment.

[image]Legitimate power 

9obtaining compliance through formal authority.

[image]Expert power 

9obtaining compliance through one’s knowledge or information. 

[image]Referent power 

9obtaining compliance through charisma or personal attraction.

[image]Empowerment 

9recognizing and releasing into the organization the power that people already have in their wealth of useful knowledge, experience, and internal motivation.

[image]Participative management 

9process whereby employees play a direct role in setting goals, making decisions, solving problems, and making changes in the organization

Participative management helps employees fulfill three basic needs:

[image]Autonomy
[image]Meaningfulness of work
[image]Interpersonal contact

Delegation

9the process of granting decision-makingauthority to lower-level employees
9amounts to power distribution

Personal initiative is characterized by the following aspects:

1.consistent with the organization’s mission,
2.has a long-term focus,
3.goal-directed and action-oriented,
4.persistent in the face of barriers and setbacks
5.self-starting and proactive.

[image]Power Assessment 

How can you improve your leverage position?
Performance

9How can your work make the business more successful?

[image]Perception 

9How can you enhance your reputation, especially with those who can achieve your goals?

[image]Partnerships 

9How can you increase your network of allies and supporters?

[image]Organizational politics

9intentional acts of influence to enhance or protect the self-interests of individuals or groups

[image]Coalition

9an informal group bound together by the active pursuit of a single issue

[image]Impression management 

9the process by which people attempt to control or manipulate the reactions of others to images of themselves or their ideas

[image]Job-focused

9manipulating information about one’s performance

[image]Supervisor-focused

praising and doing favors for one’s supervisor

[image]Self-focused

9presenting oneself as a polite and nice person

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