MIS TEST #2 – Flashcards
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Which of the following is a basic concept associated with Web 2.0? a. Allows user to form active so customer bases b. Shift in users' role from the passive consumer of content to its creator c. Provides public users with a data base
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shift in users' role from the passive consumer of content to its creator
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Which of the following is a consequence of the use of social software? a. People are sharing more personal information b. A rise in antisocial behavior c. People literally turning into vaginas
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People are sharing more personal information
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The use of _______ within a company's boundaries or between a company and its customers or stakeholders is referred to as Enterprise 2.0. a. Web 2.0 techniques and social software b. Vaginas c. Social Networking Sites
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Web 2.0 techniques and social software
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Which of the following statements is true about web 1.0? a. It allows consumers to more easily access information. b. VAGINA c. It helps rulers find information
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It helps rulers find information
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A major benefit of social software is the ability to harness the "wisdom of crowds", which is also referred to as _____. a. Crowd analysis b. Collective Intelligence c. Vaginas d. Crowd intelligence
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Collective Intelligence
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The concept of _____ is based on the notion that distributed groups of people with a divergent range of information and expertise will be able to outperform the capabilities of individual experts. a. Crowd analysis b. Collective Analysis c. Collective Intelligence d. Crowd intelligence e. Vagina intelligence
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Collective Intelligence
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Which of the following statements is true about a discussion forum? a. It is dedicated to a specific topic, and users can start new threads b. It is dedicated to a bunch of vaginas c. Provide services to consumers
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It is dedicated to a specific topic, and users can start new threads
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Which of the following statements is true about blogs? a. They allow individuals to express their thoughts in a one-to-many fashion b. They allow individuals to restrict their privacy settings c. They allow users to post about vaginas
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They allow individuals to express their thoughts in a one-to-many fashion
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Which of the following Web 2.0 applications has been classified as the "amateurization" of journalism? a. Social Network b. Blogs c. Email d. internet
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Blogs
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Keith Norat, the Chief Technology Officer of Kender Internationals, relies on blogs while making decisions. In his words, "Blogs are an important part of our purchase decisions." Which of the following is an underlying assumption? a. Blogs lead to the "amateurization" of journalism b. Blogs deny users the ability to post c. Blogs lead to vaginas d. Blogs allow users to do stuff
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Blogs lead to the "amateurization" of journalism
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Which of the following explains the term "blogosphere"? a. How blogs are made b. The community of all blogs c. Where all blogs go to die
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The community of all blogs
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Social presence tools are also known as ________ tools. a. Blogs b. Microblogging c. Macroblogging d. Vagina-blogging
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Microblogging
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Which of the following facilitates real-time written conversations? a. Email b. Snap chat c. Instant Messaging d. Blogging
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Instant Messaging
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_______ take the concept of real-time communication a step further by allowing people to communicate using avatars. a. Virtual Worlds b. Virtual Intelligence c. Vagina Intelligence d. Spacial Worlds
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Virtual Worlds
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Which of the following statements is true about virtual worlds? a. It allows people do act inappropriately with little consequence b. It allows people to virtual date. c. It allows people to communicate using avatars
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It allows people to communicate using avatars
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The network effect refers to the notion that the value of a network is dependent on ______. a. Who owns the network b. The number of other users c. The customers of that network d. Your moms vagina
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The number of other users
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_____ is a cooperative Web 2.0 application making use of the network effect. a. Media sharing b. Message sharing c. email sharing
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Media sharing
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_______ is the distribution of digital media, such as audio or video files via syndication feeds for playback on digital media players. a. Internet b. Netcasting c. Social Media
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Netcasting
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Podcasting is a misnomer because podcasts _______. a. Can be played on a variety of devices in addition to Apple's iPods b. Can be streamed to any technological device c. Is compatible with Apple's Vag-ipod
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Can be played on a variety of devices in addition to Apple's iPods
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Social bookmarking allows users to share Internet bookmarks and to create categorization systems. These categorization systems are referred to as _____. a. Technology economics b. Sociology c. Folksonomies
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Folksonomies
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Which of the following statements is true about social bookmarking? a. It allow users to "tag" their friend b. It allows users to create folksonomies c. It allows users to bookmark
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It allows users to create folksonomies
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______ is the creation of a categorization system made by users. a. Media cataloging b. Social cataloging c. Vagina cataloging d. Folksonomy cataloging
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Social cataloging
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_____ refers to manually adding metadata to media or other content. a. Tagging b. Blogging c. Economics d. Dirp
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Tagging
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Which of the following statements is true about tagging? a. It is the process of adding metadata to pieces of information b. It is the process of adding your friends on Facebook c. It is the process of spray painting a public wall illegally d. It is the process of deleting data from an interphase.
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It is the process of adding metadata to pieces of information
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______ refer(s) to a way of visualizing user generated tags or content on a site. a. Tag generator b. Tag simulator c. Tag clouds d. Vagina
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Tag clouds
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Which of the following is one of the uses of geotagging? a. Boredom b. To know the location of a person sending out a breaking news update c. To geographically tag your anus d. To know the area of the servers technological orientation
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To know the location of a person sending out a breaking news update
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Which of the following is an example of synchronous communication? a. Instant messaging b. Email. c. Intranets d. Videoconferencing
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C) Intranets or D) Videoconferencing
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Which of the following is an example of asynchronous communication? a. Instant messaging b. Videoconferencing c. Shared whiteboards d. Vagina
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Shared whiteboards
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Which of the following factors differentiates asynchronous communication from synchronous communications? a. The location of the communication b. The f word c. Coordination in time
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Coordination in time
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In today's business environment, project teams comprise highly specialized members, many of whom are not collocated. _______ are comprised of members from different geographic areas. a. Virtual teams b. Virtual collections c. Virtual spendings
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Virtual teams
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Which of the following is an electronic communication tool that allows users to files, documents, and pictures to each other and share information? a. Instant messaging b. E-mail c. Social Media
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E-mail
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Which of the following is an electronic conferencing tool that facilitates information sharing and rich interactions between users? a. Vagina b. E-mail c. Social Media d. Instant messaging
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Instant messaging
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Which of the following is a collaboration management tool that is used to facilitate virtual or collocated meetings? a. Intranets b. E-Mail c. Instant messaging
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Intranets
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Web-based collaboration tools ________. a. Allow for easy transferability from one person to another b. Create an easier interphase to data base communication link c. Vagine
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Allow for easy transferability from one person to another
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Which of the following statements is true about Gmail? a. It allows users to select a custom domain name for an additional fee b. It allows users to access their banking accounts c. It allows user to stream their photos directly by phone.
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It allows users to select a custom domain name for an additional fee
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Which of the following Google Apps is an instant messaging client? a. Google Talk b. Google Text c. Google Chat
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Google Talk
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______ is an online office suite comprised of a spreadsheet application, a word processor, and a presentation application a. Google Docs b. Google Word c. Google Write
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Google Docs
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Which of the following statements is true about Google Sites? a. It is a social networking tool that allows users to view each others profiles. b. It is an enterprise-level collaboration tool that allows users to create group websites and share team information c. It is a business to consumer tool that allows users to sell their merchandise online.
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It is an enterprise-level collaboration tool that allows users to create group websites and share team information
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A(n) _______ system allows users to publish, edit, version track, and retrieve digital information. a. Content management b. Publish management c. Digital management
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Content management
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Which of the following statements is true about content managing systems? a. It allows the assignment of different roles for different users b. It allows the user to organize micro data c. It denies access to foreign servers
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It allows the assignment of different roles for different users
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Which of the following is the responsibility of an administrator in a content management system? a. Over see all account activity b. c. Managing account access levels to the digital information
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Managing account access levels to the digital information
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______ is the creation of goods or services by self-organizing communities. a. Peer production b. Community production c. Community services
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Peer production
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Which of the following statements is true about peer production? a. Allows for the creation of goods and services through corporate manufacturers b. Anyone can help in producing or improving the final outcome c. Denies access to anyone outside your peer connections
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Anyone can help in producing or improving the final outcome
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Which of the following occurs during wiki wars? a. Contributors continuously edit or delete each other's posts b. Contributors create wikis slandering other users. c. Legal battles sprung from discredited information.
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Contributors continuously edit or delete each other's posts
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_____ is a phenomenon where companies use everyday people as a cheap labor force. a. Outsourcing b. Crowdsourcing c. Vaginasourcing d. Hiring illegal immigrants
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Crowdsourcing
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_______ enables people to work in more flexible ways on a variety of Internet- related projects. a. E-lancing b. A-lancing c. C-lancing d. Freelancing
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E-lancing
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______ sites create social online communities where individuals with a broad and diverse set of interests meet and collaborate. a. Email b. Blogging c. Social Networking d. Instant messaging
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Social Networking
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Which of the following statements is true about viral marketing? a. It uses the network effect to increase brand awareness b. It uses the viral effect to increase brand awareness c. It uses the doppler effect to increase brand awareness. d. It uses your moms vagina to increase brand awareness.
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It uses the network effect to increase brand awareness
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Which of the following is a critical factor in the success of a viral marketing campaign? a. Advertisement b. Media marketing c. Making sequels
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Making sequels
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______ attempts to provide relevant search results by including content from blogs and microblogging services. a. Google search b. Social search c. Bing search
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Social search
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Which of the following statements is true about Real Simple Syndication (RSS)? a. It helps to syndicate the consumers orders in a user friendly environment b. It is used in nearly every aspect of social networking c. It is used to publish the most current blogs, podcasts, videos and news stories
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It is used to publish the most current blogs, podcasts, videos and news stories
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For companies operating in the digital world, online collaboration with suppliers, business partners, and customers is crucial to being successful. ________ allow(s) data to be accessed without intimate knowledge of other organizations' systems, enabling machine-to-machine interaction over the Internet. a. Web services b. Data Services c. Micro-Services
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Web services
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Android is a Web service hosted by Google to _______. a. Compete with Apple's iPhone b. Build mobile phone applications c. Be compatible with Google
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Build mobile phone applications
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Which of the following statements is true about widgets? a. They are small interactive tools used for a single purpose b. They are used in blogging to add and delete information c. They are used to send information from one serve to the next.
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They are small interactive tools used for a single purpose
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Together, Web services and widgets enable the creation of ______. a. Intranets b. Mashups c. Web servers
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Mashups
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Which of the following statements is true about a mashup? a. It allows for compatibility with html files b. It is an application or a Website that integrates one or more Web services c. It is something
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It is an application or a Website that integrates one or more Web services
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Which of the following is a reason for the development of semantic Web? a. Web pages can be understood by people but not by computers b. Web pages cannot be understood by people but by computers c. Web pages can be use with virtually every type of server.
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Web pages can be understood by people but not by computers
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Which of the following is NOT true about an Enterprise 2.0 strategy? a. b. c. Enterprise 2.0 applications are not suited to traditional top-down organizational structures
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Enterprise 2.0 applications are not suited to traditional top-down organizational structures
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Enterprise 2.0 is likely to fail if _______. a. The state has a regressive tax structure b. The nation is in an economic crisis c. An organization's workforce is dominated by baby boomers.
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An organization's workforce is dominated by baby boomers.
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1) Which of the following statements is true about business intelligence? A) It is the act of outsourcing tasks, traditionally performed by an employee or contractor, to an undefined, large group of people or community, through the use of information technology. B) It is the process by which a customer-owned mutual organization or co-operative changes legal form to a joint stock company. C) It is the use of information systems to gather and analyze information from internal and external sources in order to make better business decisions. D) It is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. E) It is the use of human resources to gather and analyze information from external sources in order to make better business decisions.
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It is the use of information systems to gather and analyze information from internal and external sources in order to make better business decisions.
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"Backward looking" budgets are typically based on ________. A) forecasts B) marketing research C) future trends D) historical data E) current market conditions
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historical data
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3) Responding to threats and opportunities and continuous planning is based on analyzing data from the ________ level of the organization. A) operational B) executive C) tactical D) business E) strategic
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operational
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4) Taking entities as tables, each row is a ________. A) field B) record C) attribute D) form E) query
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record
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5) Taking entities as tables, each column is a(n) ________. A) attribute B) record C) form D) bot E) query
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attribute
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6) An attribute is also referred to as a(n) ________. A) form B) record C) field D) query E) bot
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field
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7) A(n) ________ is a collection of related attributes about a single instance of an entity. A) bot B) form C) query D) field E) record
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record
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8) In DBMS, data are kept separate from the applications' programming code. This means that ________. A) an application cannot be changed without making changes to the database B) an application's programming code needs to be updated continuously to keep up with the database C) an application needs to be changed when database is changed D) database does not need to be changed if a change is made to an application E) database needs to be changed when a change is made to an application
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database needs to be changed when a change is made to an application
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9) A common way to represent a data model is a(n) ________. A) entity-relationship diagram B) normalization diagram C) report-query diagram D) form-record diagram E) report generator
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entity-relationship diagram
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10) Data type helps the DBMS ________. A) present the data in a useful format B) format data C) allocate storage space D) eliminate data duplication E) retrieve information
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allocate storage space
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11) To finalize the data model in order to actually build the database, a process called ________ is used to make sure the database will operate efficiently. A) slicing and dicing B) normalization C) clustering D) visualization E) inferencing
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normalization
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12) In DBMS, normalization helps to ________. A) eliminate data duplication B) retrieve information C) format data D) present the data in a useful format E) allocate storage space
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eliminate data duplication
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13) Once the data model is created, the format of the data is documented in a(n) ________. A) data warehouse B) data mart C) expert system D) data type E) data dictionary
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data dictionary
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14) A data dictionary is also known as ________. A) data mart B) data warehouse C) metadata repository D) entity-relationship diagram E) clickstream data
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metadata repository
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15) Bringes, a retail chain, has retail stores across three states. With its current legacy system, Bringes is having problems tracking the inventory levels for its stores. It is planning to implement Oracle database systems to replace this legacy system. Which of the following most supports Bringes' decision to replace its legacy system with an Oracle database system? A) Implementing Oracle database system means hiring additional specialized personnel to manage it. B) Partial implementation of the Oracle database system can create more problems than it solves. C) Conversion cost required for the implementation of Oracle database system is supported by IT budgets. D) Bringes' channel partners use a database system that supports the Oracle database system. E) Maintenance cost of an Oracle database system is more than the legacy system presently in use.
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Bringes' channel partners use a database system that supports the Oracle database system.
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6) Treston, an automobile manufacturer, has recently implemented a new database system. It is confident that this system will help enhance the company's internal (employees) and external (customers and channel partners) communication. Treston is planning to pursue a just-in-time inventory system soon after the database system is implemented. After the implementation of the database system, however, Treston realized that the database system was not effective. Which of the following, if true, can be cited as a reason for the failure of Treston's database system? A) Microsoft launched a new version of Enterprise Microsoft Access which is better than Treston's database system. B) The maintenance cost of Treston's new database system was three times more than the one it was previously using. C) Treston's new database system was not supported by the database system of its suppliers and distributors. D) Treston's competitors implemented its database a few days prior to Treston's implementation date. E) Treston had to hire specialized personnel to manage its new database system, which added to its costs.
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Treston's new database system was not supported by the database system of its suppliers and distributors.
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17) Business rules are captured by the designers of the database and included in the data dictionary to ________. A) organize and sort the data, complete calculations, and allocate storage space B) prevent illegal or illogical entries from entering the database C) eliminate data duplication D) make sure that each table contains only attributes that are related to the entity E) capture the structure of the database
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prevent illegal or illogical entries from entering the database
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________ are used to capture data to be added, modified, or deleted from the database. A) Forms B) Reports C) Queries D) Bots E) Layers
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Forms
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A(n) ________ is a compilation of data from the database that is organized and produced in printed format. A) form B) attribute C) field D) entity E) report
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report
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20) A query is used to ________. A) organize and sort the data in a database B) allocate storage space for a database C) eliminate data duplication D) retrieve information from a database E) prevent illegal or illogical entries from entering the database
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retrieve information from a database
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Which of the following statements is true about query by example capabilities in a database? A) It helps to create a query quickly and easily. B) It refers to immediate automated responses to the requests of users. C) It is designed to handle multiple concurrent transactions from customers. D) Its primary use is gathering new information. E) It prevents illegal entries into a database.
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It helps to create a query quickly and easily.
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22) The systems that are used to interact with customers and run a business in real time are called ________. A) tactical systems B) strategic systems C) operational systems D) informational systems E) executive systems
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operational systems
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23) ________ is the data that is deemed most important in the operation of a business. A) Metadata B) Master data C) Reference data D) Query data E) Tactical data
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Master data
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24) Which of the following statements is true about an operational system? A) Its primary purpose is to support managerial decision making. B) It consists of historical or point-in-time data. C) Its goal is to enhance ease of access and use. D) It consists of narrow and simple updates and queries. E) It is primarily used by managers.
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It consists of narrow and simple updates and queries.
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Which of the following statements is true about informational systems? A) Its primary purpose is to run the business on a current basis. B) It is primarily used by online customers, clerks, salespersons, and administrators. C) It consists of narrow and simple updates and queries. D) Its goal is to enhance performance. E) Its goal is to enhance ease of access and use.
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Its goal is to enhance ease of access and use.
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________ integrates data from various operational systems. A) Data warehouse B) Metadata repository C) Data modeling D) Master data E) Data mining
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Data warehouse
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The purpose of a data warehouse is to ________. A) standardize the format of data retrieved from different systems B) allow managers to run queries and reports themselves without having to know query languages or the structure of the underlying data C) provide capabilities for discovering "hidden" predictive relationships in the data D) put key business information into the hands of more decision makers E) reduce the complexity of the data to be analyzed
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put key business information into the hands of more decision makers
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________ refers to the process of standardizing the format of data retrieved from different systems. A) Data cleansing B) Data mining C) Normalization D) Content mining E) Clustering
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Data cleansing
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A ________ is a data warehouse that is limited in scope. A) metadata repository B) master data C) data model D) data reduction E) data mart
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data mart
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Which of the following statements is true about a data mart? A) It standardizes the format of data retrieved from different systems. B) It contains selected information from the data warehouse. C) It stores master data only. D) It is is a compilation of data from the database that is organized and produced in printed format. E) It helps to eliminate data duplication.
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It contains selected information from the data warehouse.
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Information and knowledge discovery tools are used primarily to ________. A) standardize the format of data retrieved from different systems B) reduce the complexity of the data to be analyzed C) extract information from existing data D) discover "hidden" predictive relationships in the data E) allow managers to learn query language for the effective maintenance of the database
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extract information from existing data
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________ are produced at predefined intervals to support routine decisions. A) Ad hoc queries B) Exception reports C) Drill-down reports D) Scheduled reports E) Key-indicator reports
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Ad hoc queries
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Which of the following statements is true about key-indicator reports? A) They provide a summary of critical information on a recurring schedule. B) They help analyze why a key indicator is not at an appropriate level or why an exception occurred. C) They are produced at predefined intervals to support routine decisions. D) They highlight situations that are out of the normal range. E) They answer unplanned information requests to support a nonroutine decision.
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They provide a summary of critical information on a recurring schedule.
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Which of the following statements is true about exception reports? A) They help analyze why a key indicator is not at an appropriate level or why an exception occurred. B) They are produced at predefined intervals to support routine decisions. C) They answer unplanned information requests to support a nonroutine decision. D) They provide a summary of critical information on a recurring schedule. E) They highlight situations that are out of the normal range.
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E) They highlight situations that are out of the normal range.
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________ help analyze why a key indicator is not at an appropriate level or why an exception occurred. A) Ad hoc queries B) Exception reports C) Drill-down reports D) Scheduled reports E) Key-indicator reports
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Drill-down reports
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Which of the following statements is true about ad hoc queries? A) They are produced at predefined intervals to support routine decisions. B) They provide a summary of critical information on a recurring schedule. C) They help analyze why a key indicator is not at an appropriate level or why an exception occurred. D) They answer unplanned information requests to support a nonroutine decision. E) They highlight situations that are out of the normal range.
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They answer unplanned information requests to support a nonroutine decision.
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________ refers to the process of quickly conducting complex, multidimensional analyses of data stored in a database that is optimized for retrieval, typically using graphical software tools. A) Inferencing B) Online analytical processing C) Normalization D) Data mining E) Predictive analysis
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Online analytical processing
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Online analytical processing tools enable users to ________. A) discover "hidden" predictive relationships in the data B) find associations or correlations among sets of items C) analyze different dimensions of data beyond simple data summaries D) group related records together on the basis of having similar values for attributes E) extract textual information from Web documents
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analyze different dimensions of data beyond simple data summaries
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Which of the following statements is true about online analytical processing server? A) It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table. B) It groups related records together on the basis of having similar values for attributes. C) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results. D) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice. E) It understands how data is organized in the database and has special functions for analyzing the data.
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It understands how data is organized in the database and has special functions for analyzing the data.
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How do online analytical processing systems improve performance? A) They preaggregate data so that only the subset of the data necessary for the queries is extracted. B) They use reasoning methods based on knowledge about a specific problem domain. C) They make hypothetical changes to the data associated with a problem. D) They allow for multiple dimensions to be added to a traditional two-dimensional table. E) They provide capabilities for discovering "hidden" predictive relationships in the data.
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They preaggregate data so that only the subset of the data necessary for the queries is extracted.
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41) In online analytic processing systems, ________ are the values or numbers the user wants to analyze. A) dimensions B) forms C) measures D) queries E) entities
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measures
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In online analytic processing systems, ________ provide a way to summarize the data. A) forms B) measures C) facts D) records E) dimensions
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dimensions
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Which of the following statements is true about the online analytic processing cube? A) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results. B) It groups related records together on the basis of having similar values for attributes. C) It understands how data is organized in the database and has special functions for analyzing the data. D) It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table. E) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.
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It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table.
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Data mining complements online analytic processing in that it ________. A) finds associations or correlations among sets of items B) provides capabilities for discovering "hidden" predictive relationships in the data C) extracts textual information from Web documents D) groups related records together on the basis of having similar values for attributes E) analyzes different dimensions of data beyond simple data summaries
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provides capabilities for discovering "hidden" predictive relationships in the data
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________ can be achieved by rolling up a data cube to the smallest level of aggregation needed, reducing the dimensionality, or dividing continuous measures into discrete intervals. A) Data cleansing B) Normalization C) Clustering D) Data reduction E) Inferencing
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Data reduction
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Which of the following statements is true about association discovery? A) It is a technique used to find correlations among sets of items. B) It is the process of grouping related records together on the basis of having similar values for attributes. C) It is the use of analytical techniques for extracting information from textual documents. D) It is a type of intelligent system that uses reasoning methods based on knowledge about a specific problem domain in order to provide advice. E) It makes sure that each table contains only attributes that are related to the entity.
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It is a technique used to find correlations among sets of items.
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47) ________ is the process of grouping related records together on the basis of having similar values for attributes. A) Normalization B) Data mining C) Clustering D) Inferencing E) Slicing and dicing
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Clustering
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48) Which of the following is a recording of a user's path through a Web site? A) clustering B) normalization C) slicing and dicing D) clickstream data E) inferencing
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clickstream data
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________ is the ability to attract and keep visitors. A) Normalization B) Inferencing C) Stickiness D) Crowdsourcing E) Visualization
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Stickiness
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Which of the following analysis are you conducting to make hypothetical changes to the data associated with a problem and observe how these changes influence the results? A) predictive analysis B) time-series analysis C) linear regression analysis D) what-if analysis E) multivariate analysis
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what-if analysis
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Which of the following statements is true about expert systems? A) It is composed of a network of processing elements that work in parallel to complete a task, attempt to approximate the functioning of the human brain and can learn by example. B) It is a program that works in the background to provide some service when a specific event occurs. C) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice. D) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results. E) It groups related records together on the basis of having similar values for attributes.
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It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.
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Which of the following statements is true about a rule in expert systems? A) It groups related records together on the basis of having similar values for attributes. B) It makes sure that each table contains only attributes that are related to the entity. C) It allows multiple dimensions to be added to a traditional two-dimensional table. D) It is typically expressed using an "if--then" format. E) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results.
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It is typically expressed using an "if--then" format.
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________ allows expert system rules to be represented using approximations or subjective values in order to handle situations where information about a problem is incomplete. A) Fuzzy logic B) Normalization C) Clustering D) What-if analysis E) Stickiness
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Fuzzy logic
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The processing in an ES is called ________. A) clustering B) inferencing C) normalization D) recommending E) data cleansing
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inferencing
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Which of the following statements is true about neural networks? A) It allows multiple dimensions to be added to a traditional two-dimensional table. B) It works in the background to provide some service when a specific event occurs. C) It attempts to approximate the functioning of the human brain and can learn by example. D) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice. E) It helps analyze why a key indicator is not at an appropriate level or why an exception occurred.
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It attempts to approximate the functioning of the human brain and can learn by example.
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Which of the following statements is true about user agents? A) They are also known as Web spiders. B) They are agents that search to find the best price for a particular product you wish to purchase. C) They are agents that continuously analyze large data warehouses to detect changes deemed important by a user. D) They are agents that automatically perform a task for a user. E) They are agents designed by spammers and other Internet attackers to farm e-mail addresses off Web sites or deposit spyware on machines.
answer
They are agents that automatically perform a task for a user.
question
Which of the following is a role of monitoring and sensing agents? A) tracking inventory levels B) sending a report at the first of the month C) assembling customized news D) analyzing data warehouses to detect changes deemed important to a user E) finding the best price for a particular product the user wants to purchase
answer
tracking inventory levels
question
Which of the following is a role of data mining agents? A) tracking inventory levels B) sending a report at the first of the month C) assembling customized news D) analyzing data warehouses to detect changes deemed important to a user E) finding the best price for a particular product the user wants to purchase
answer
analyzing data warehouses to detect changes deemed important to a user
question
Which of the following statements is true about explicit knowledge assets? A) It reflects the processes and procedures that are located in a person's mind on how to effectively perform a particular task. B) It reflects the person's ability to effectively solve a problem without external help. C) It reflects knowledge that can be documented, archived, and codified, often with the help of information systems. D) It reflects an individual's special knowledge about a new-to-the-world product. E) It reflects the strategies that are located in a person's mind on how to effectively perform a particular task.
answer
It reflects knowledge that can be documented, archived, and codified, often with the help of information systems.
question
Which of the following is the primary goal of a knowledge management system? A) Identifying how to recognize, generate, store, share, and manage tacit knowledge. B) Continuously analyzing large data warehouses to detect changes deemed important by a user. C) Grouping related records together on the basis of having similar values for attributes. D) Allowing hypothetical changes to the data associated with a problem to observe how these changes influence the results. E) Identifying how to recognize, generate, store, share, and manage explicit knowledge.
answer
Identifying how to recognize, generate, store, share, and manage tacit knowledge.
question
Social network analysis is a technique that attempts to ________. A) analyze large data warehouses to detect changes deemed important by a user B) analyze why a key indicator is not at an appropriate level or why an exception occurred C) discover "hidden" predictive relationships in the data D) allow hypothetical changes to the data associated with a problem to observe how these changes influence the results E) find experts in particular subject areas
answer
find experts in particular subject areas
question
________ refers to the display of complex data relationships using a variety of graphical methods. A) Normalization B) Visualization C) Clustering D) Inferencing E) Textual mining
answer
Visualization
question
Which of the following statements is true about digital dashboards? A) It is the combination of various analysis techniques and interactive visualization to solve complex problems. B) It supports usage models like push reporting, exception reporting and alerts, and pull reporting. C) It can visualize features and relationships between features drawn from an underlying geographic database. D) Analysts can combine geographic, demographic, and other data for locating target customers. E) It a system for creating, storing, analyzing, and managing geographically referenced information.
answer
It supports usage models like push reporting, exception reporting and alerts, and pull reporting.
question
Digital dashboards provide the decision makers with a quick overview of key performance indicators and other key operational statistics and trends. This usage model is known as ________. A) exception reporting B) pull reporting C) ad hoc reporting D) drill-down reporting E) push reporting
answer
push reporting
question
While using digital dashboards, pull reporting is conducted to ________. A) alert the user of any items that require immediate attention B) provide the decision makers with a quick overview of key performance indicators C) discover "hidden" predictive relationships in the data D) analyze the root causes of an exception E) extract textual information from Web documents
answer
analyze the root causes of an exception
question
Which of the following statements is true about hard data? A) It involves the use of text mining technologies. B) It includes nonanalytical information. C) It involves input from dedicated personnel. D) It includes textual news stories. E) It includes facts and numbers.
answer
It includes facts and numbers.
question
Which of the following explains the phrase "data is geocoded"? A) It is transformed into coordinates. B) It is shared in the Internet. C) It is used to create Web pages. D) It is compared with similar historical data. E) It is converted into soft data.
answer
It is transformed into coordinates.
question
1) Traditionally, companies are organized around four distinct functional areas. Which of the following is one of those four areas? A) supply chain management B) risk management C) technology management D) communication management E) systems management
answer
supply chain management
question
2) Which of the following is a core business process? A) time-to-purchase B) make-to-stock C) plan-to-produce D) account-to-report E) hire-to-retire
answer
make-to-stock
question
3) Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the customer's credit card. This process of selling a product or service is known as the ________ process. A) make-to-order B) time-to-market C) order-to-cash D) procure-to-pay E) make-to-stock
answer
order-to-cash
question
4) For most businesses, the ________ process entails subprocesses such as creating a customer record; checking the customer's creditworthiness; creating an order; checking and allocating stock; picking, packing, and shipping; invoicing; and collecting the payment. A) order-to-cash B) make-to-order C) procure-to-pay D) make-to-stock E) plan-to-produce
answer
order-to-cash
question
5) An online retailer has finished creating a customer record. What should the retailer do next in an order-to-cash process? A) create order B) allocate stock C) pick, pack, and ship D) prepare and send invoice E) check customer credit
answer
check customer credit
question
6) In the order-to-cash process, once "checking credit" is done, it is followed by ________. A) collecting payment B) creating an order C) allocating stock D) picking, packing, and shipping E) preparing and sending the invoice
answer
creating an order
question
7) An online retailer has just finished creating an order for a customer. In an order-to-cash process what should the retailer do next? A) collect payment B) create customer record C) allocate stock D) pick, pack, and ship E) prepare and send invoice
answer
allocate stock
question
8) The processes associated with the acquiring of goods from external vendors are together referred to as the ________ process. A) make-to-stock B) make-to-order C) order-to-cash D) plan-to-produce E) procedure-to-pay
answer
procedure-to-pay
question
9) Which of the following is typically the first step in the procure-to-pay process? A) negotiate price and terms B) issue purchase order C) receive goods D) receive invoice E) settle payment
answer
negotiate price and terms
question
10) In the procure-to-pay process, the negotiation of price and terms is followed by ________. A) settling the payment B) creating the customer record C) issuing the purchase order D) receiving the goods E) receiving the invoice
answer
issuing the purchase order
question
11) ________ immediately after the purchase order is issued in the procure-to-pay process. A) Payment is settled B) Price and terms are negotiated C) Credit is checked D) Goods are received E) Invoices are received
answer
Goods are received
question
12) Receiving the goods is immediately followed by ________ in the procure-to-pay process. A) settling the payment B) negotiating the price and terms C) issuing the purchase order D) creating the order E) receiving the invoice
answer
Receiving the invoice
question
13) In the ________ process, goods are produced based on forecasts and are stored in a warehouse and sales orders are then fulfilled from the inventory. A) configure-to-stock B) make-to-stock C) make-to-order D) engineer-to-order E) assemble-to-order
answer
make-to-stock
question
14) Which of the following uses a push-based approach? A) order-to-cash B) procure-to-pay C) production-to-order D) make-to-stock E) make-to-order
answer
make-to-stock
question
15) In the ________ process, raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received. A) order-to-cash B) procure-to-pay C) make-to-stock D) acquire-to-dispose E) make-to-order
answer
make-to-order
question
16) Which of the following uses a pull-based approach? A) make-to-order B) make-to-stock C) plan-to-produce D) account-to-report E) acquire-to-dispose
answer
make-to-order
question
17) Which of the following is typically the first step in the make-to-stock process? A) scheduling production B) procuring inputs C) processing sales orders D) negotiating price and terms E) creating customer records
answer
procuring inputs
question
18) Which of the following goods are typically produced under a make-to-order approach? A) expensive high-volume goods B) cheap low-volume goods C) very expensive low-volume goods D) mass-produced goods E) goods from external vendors
answer
very expensive low-volume goods
question
19) Which of the following goods are produced using the make-to-order approach? A) commercial aircraft B) shampoos C) lipsticks D) televisions E) refrigerators
answer
commercial aircraft
question
20) ________ are performed by the functional areas that process inputs and produce outputs. A) Base activities B) Core activities C) Support activities D) Extended activities E) Focus activities
answer
Core activities
question
21) Which of the following is a core activity? A) human resource activities B) technology development C) operations and manufacturing D) administrative activities E) infrastructure activities
answer
operations and manufacturing
question
22) Inbound logistics involves business activities associated with ________. A) distributing end products within the order-to-cash business process B) creating marketing literature C) communicating with potential and existing customers D) receiving and stocking raw materials, parts, and products E) order processing
answer
receiving and stocking raw materials, parts, and products
question
23) Assembly processes are ________ activities. A) outbound logistics B) marketing and sales C) customer sales D) administrative E) operations and manufacturing
answer
operations and manufacturing
question
24) Outbound logistics activities focus on the ________. A) processing of orders B) distribution of end products within the order-to-cash business process C) pricing of goods and services D) transformation of raw materials into end products E) receiving and stocking of raw materials, parts, and products
answer
distribution of end products within the order-to-cash business process
question
26) The hardware and software that must be implemented to support the applications that the primary activities use are a part of the ________ activities. A) human resources B) technology development C) procurement D) inbound logistics E) infrastructure
answer
infrastructure
question
27) Which of the following is a support activity? A) outbound logistics activities B) operations and manufacturing activities C) technology development activities D) customer service activities E) marketing and sales activities
answer
technology development activities
question
28) Human resource activities ________. A) is classified as a support activity since the primary activities cannot be accomplished without the employees to perform them B) includes the design and development of applications that support the primary business activities C) includes the purchasing of goods and services that are required as inputs to the primary activities D) integrate the internal applications with suppliers, business partners, and customers E) streamline the organization's internal value chain
answer
Is classified as a support activity since the primary activities cannot be accomplished without the employees to perform them
question
29) Designing and developing applications that support the primary business activities are a part of the ________ activities. A) operations and manufacturing B) outbound logistics C) technology development D) procurement E) inbound logistics
answer
technology development
question
30) A(n) ________ information flow consists of information that is received from another organization. A) stand-alone B) legacy C) packaged D) upstream E) downstream
answer
upstream
question
31) A(n) ________ information flow relates to the information that is produced by a company and sent along to another organization. A) stand-alone B) legacy C) packaged D) custom E) downstream
answer
downstream
question
32) Systems that focus on the specific needs of individual departments and are not designed to communicate with other systems in the organization are referred to as ________. A) internally focused applications B) externally focused systems C) stand-alone applications D) enterprise-wide systems E) enterprise-information systems
answer
stand-alone applications
question
33) Stand-alone systems are also known as ________. A) ethernet systems B) automated business systems C) peripheral systems D) legacy systems E) converter systems
answer
legacy systems
question
34) Legacy systems can prove problematic when information from multiple departmental systems is required to support business processes and decision making. Which of the following is most similar to the above scenario? A) Chuck's is a retail chain that has an inventory management system which is tied to an RFID system. This system notifies Chuck's managers when the inventory in its stores fall below a certain level. B) Quick Software Solutions has an automated system to track employee absence. It also uses a non-automated system like attendance registers that employees sign everyday. This information is updated to Quick's database management system on a weekly basis. C) Nuok Tires supplies its products to Fresto, an automobile manufacturer. Nuok Tires' factories are located close to Fresto's factories to minimize transportation costs. D) Fender, a guitar manufacturer, allows customers to design their guitars online. Potential buyers need to send this design with the order to receive their customized guitars. E) Jsutmi successfully pursues a just-in-time inventory system. Recently, however, it has not been able to meet demand due to labor problems.
answer
Chuck's is a retail chain that has an inventory management system which is tied to an RFID system. This system notifies Chuck's managers when the inventory in its stores fall below a certain level.
question
35) A(n) ________ is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database. A) legacy system B) management information system C) decision support system D) distributed system software E) enterprise system
answer
enterprise system
question
36) An internally focused system helps an organization coordinate with ________. A) its suppliers B) its business partners C) the government D) its departments E) its customers
answer
its departments
question
37) A(n) ________ coordinates business processes with customers, suppliers, and business partners of an organization. A) internally focused system B) legacy system C) stand-alone system D) intermediary system E) externally focused system
answer
externally focused system
question
38) A system that communicates across organizational boundaries is sometimes referred to as a(n) ________. A) legacy system B) interorganizational system C) intraorganizational system D) internally focused system E) stand-alone system
answer
interorganizational system
question
39) ________ are applications written by third-party vendors for the needs of many different users and organizations. A) Packaged software B) Custom software C) Bespoke software D) Personalized software E) Tailored software
answer
Packaged software
question
40) Applications that are designed and developed exclusively for a specific organization are known as ________. A) collaborative software B) custom software C) groupware D) ready-made application software E) packaged software
answer
custom software
question
41) Customers can purchase ________ software off the shelf to help them with their personal documents and communications. A) personalized B) tailored C) packaged D) custom E) bespoke
answer
packaged
question
42) Packaged software is ________. A) used for standardized, repetitive tasks B) developed exclusively for a specific organization C) unique to a particular business or organization D) an application that needs to be maintained internally when changes are required E) used to accommodate a customer's particular preferences and expectations
answer
used for standardized, repetitive tasks
question
43) Which of the following software is very cost effective since the vendor that builds the application spreads out the development costs by selling them to a large number of users? A) packaged software B) bespoke software C) adapted software D) corrected software E) custom software
answer
packaged software
question
44) Which type of software is best suited for tasks that are unique to a particular business? A) collaborative B) custom C) groupware D) packaged E) ready-made application
answer
custom
question
45) Which of the following is true regarding packaged software and custom software? A) Packaged software are applications that are designed and developed exclusively for a specific organization. B) The development costs of custom software are much higher than for packaged software because of the time, money, and resources that are required to design and develop them. C) Packaged software is well suited for tasks that are unique to a particular business. D) Custom software is cost effective since the vendor that builds the application can spread out development costs through selling to a large number of users. E) Custom software is highly useful for standardized, repetitive tasks, such as writing a report or preparing a presentation.
answer
The development costs of custom software are much higher than for packaged software because of the time, money, and resources that are required to design and develop them.
question
46) The features and modules that an enterprise system comes with out of the box are referred to as the ________. A) best-practices version B) reengineered version C) vanilla version D) customized version E) modified version
answer
vanilla version
question
47) ________ is a systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost. A) Business process management B) Business activity monitoring C) Business service management D) Application performance management E) Application service management
answer
Business process management
question
48) In the 1990s, business process management was known as ________. A) business systems management B) business process reengineering C) business service reengineering D) application performance management E) application service management *document from Marz said business process management
answer
business process reengineering
question
49) After deciding to focus on business process management, the management of a company has just finished developing a vision for the organization. This vision specifies the company's business objectives. Typically, what should be the management's next step? A) They should identify the ways in which information systems can be used to improve the various business processes. B) They should design and implement a prototype of the new processes. C) They should manage the information technology to be used from a business transaction perspective. D) They should identify the critical processes that are to be redesigned. E) They should understand and measure the existing processes as a baseline for future improvements.
answer
They should identify the critical processes that are to be redesigned.
question
50) After identifying the ways in which information systems can be used to improve the processes, which of the following is the next step in business process management? A) identifying the critical processes that are to be redesigned B) understanding and measuring the existing processes as a baseline for future improvements C) reducing costs and shortening the time it takes to get products to market D) designing and implementing a prototype of the new process E) developing a vision for the organization that specifies the business objectives
answer
designing and implementing a prototype of the new process
question
51) How is business process management similar to total quality management? A) They are intended to be cross-functional approaches to improve an organization. B) They focus on radical redesign and drastic improvement of processes. C) They focus on incremental change of processes. D) They focus on the activities typically occurring at the operational level of the organization. E) They focus on providing capabilities for discovering "hidden" predictive relationships while conducting a forecast.
answer
They are intended to be cross-functional approaches to improve an organization.
question
52) Applications that integrate business activities across departmental boundaries are often referred to as ________ systems. A) manufacturing resource planning B) computer-integrated manufacturing C) capacity requirement planning D) enterprise resource planning E) materials requirement planning
answer
enterprise resource planning
question
53) Which of the following is true regarding enterprise resource planning (ERP)? A) It stores data in different locations. B) It is an older version of materials requirement planning. C) It helped in developing the manufacturing resource planning package. D) Stand-alone applications are a developed version of ERP. E) It makes the process of sharing information between business activities easier.
answer
It makes the process of sharing information between business activities easier.
question
54) ________ support the important internal activities of the organization for producing their products and services. A) ERP focus components B) ERP core components C) ERP extended components D) ERP base components E) ERP covering components
answer
ERP core components
question
55) Financial management, operations management, human resource management, and other important internal activities require the support of ________. A) ERP essence components B) ERP exterior components C) ERP core components D) ERP extended components E) ERP basis components
answer
ERP core components
question
56) ________ support the primary external activities of the organization for dealing with suppliers and customers. A) ERP components B) ERP aggrandized components C) ERP abridged components D) ERP extended components E) ERP core components
answer
ERP extended components
question
57) Specifically, ERP extended components focus primarily on ________. A) customer relationship management and product lifecycle management B) product lifecycle management and supply chain management C) customer relationship management and human capital management D) human capital management and supply chain management E) customer relationship management and supply chain management
answer
customer relationship management and supply chain management
question
58) Which of the following is true regarding the formula for success of an enterprise system? A) Enterprise systems implementations should include personnel from different departments. B) The success of an enterprise system depends directly on the support received from middle-management. C) Enterprise systems are simple to understand and implement when compared to stand-alone systems. D) Using outside consultants tends to complicate the implementation of an enterprise system. E) Once enterprise systems go live, employees experience an immediate growth in productivity.
answer
Enterprise systems implementations should include personnel from different departments.
question
59) In service-oriented architecture, ________. A) business processes are broken down into individual components or services B) business processes of an organization are standardized C) business processes of an organization are integrated from individual components D) business processes are shared with channel partners E) business processes are modified to prevent illegal activities within the process
answer
business processes are broken down into individual components or services
question
60) By breaking down business processes into individual services, organizations can react more swiftly to changing business needs. To achieve these benefits, services have to follow three main principles: A) reusability, interoperability, and reliability B) reusability, reliability, and componentization C) reusability, interoperability, and componentization D) reusability, interoperability, and accessability E) reusability, accessability, and componentization
answer
reusability, interoperability, and componentization
