question

A bill of materials identifies the steps needed to produce a material.

answer

FALSE

question

Under a make-to-order strategy, the production process is triggered by a customer order.

answer

TRUE

question

In the production process, a planned order is used to track the progress of the order.

answer

FALSE

question

The production order is created by the warehouse.

answer

FALSE

question

Procurement, fulfillment, and production are examples of intra-company processes.

answer

TRUE

question

Supply chain management (SCM) and customer relationship management (CRM) are examples of intra-company procceses.

answer

FALSE

question

The integrated process essentially includes all the steps in the fulfillment, procurement, and production processes.

answer

TRUE

question

In the integrated process, the steps related to the production process are suspended when there are insufficient quantities of the needed finished product in stock.

answer

FALSE

question

When using an ES, what is a key tool to review the current status of a specific order?

answer

Production order status.

question

What kind of action involves taking a number of component materials, such as board, nuts and bolts and putting them together to produce the desired finished product, such as a skateboard?

answer

Assembling.

question

What are a few examples of process manufacturing?

answer

Oil and gas.

question

Which department creates the goods receipt?

answer

Warehouse.

question

What is the sequence of activities in the Human Capital Management Process?

answer

Recruit Employees, Employee On-Boarding, Performance Management, Career Planning, Employee Off-Boarding.

question

What are the components of an information system?

answer

Hardware - desktops, laptops, PDAs Software - operating systems, application programs Data - facts and figures entered into computers Procedures - how the other four components are used People - users, technologists, IS support (How Sodomy Damages Practical People)

question

How does one differentiate between low tech and high tech?

answer

Low tech - using an email program and its addresses because just a small amount of work is being accomplished by a computer system. High tech - implementing a customer support system- a large amount of work is being accomplished by the computer system rather than humans.

question

Customer data is an example of master data in ES.

answer

TRUE

question

Dates, times, and locations are examples of organizational data in an ES.

answer

FALSE

question

A packing list is associated with accounting in the procurement process.

answer

FALSE

question

The fulfillment process often begins when a customer sends an inquiry.

answer

TRUE

question

A purchase order is a document that provides details about the materials contained in the shipment.

answer

FALSE

question

Under the term "FOB shipping point," the seller "owns" the material once it is shipped.

answer

FALSE

question

When using an ES, much of the data needed to create a customer invoice is automatically obtained from data previously stored in the system.

answer

TRUE

question

Sell-from-stock involves taking a standard or base model of a product and then configuring it to meet the customer's special needs by adding either special options of add-on parts.

answer

FALSE

question

One purchase requisition can be converted to only one purchase order.

answer

FALSE

question

According to Porter's model, four competitive forces determine industry profitability.

answer

FALSE

question

Professional hockey teams would be an example of a weak threat of new entrants.

answer

TRUE

question

Inbound and outbound logistics are examples of support activities.

answer

FALSE

question

A Purchase Order is an external document.

answer

TRUE

question

An invoice is an internal document.

answer

FALSE

question

Some of the data that is in a Purchase Order is contained in the Sales Order.

answer

TRUE

question

Determining the status of where you are in your process (Does a purchase order exist) is considered instant level information.

answer

FALSE

question

A drill down allows you to obtain more information if desired.

answer

TRUE

question

Procurement Process

answer

Is triggered when someone in the company determines that a specific quantity of a certain material is needed.

question

Service Oriented Architecture (SOA)

answer

Latest stage in the evolution of enterprise systems.

question

Culture

answer

IS NOT A COMPONENT OF AN INFORMATION SYSTEM.

question

In the procurement process, which department creates the Purchase Requisition?

answer

WAREHOUSE

question

What is an information system and what types of information systems are used in business?

answer

A single processor to filter information and monitor all processes. SAP, Oracle, Excel, Access, etc.

question

What are the organizations and functions that make up both information systems and enterprise systems?

answer

Management Information Systems (prespecified reporting for managers)- management organization, auto-required information Decision Support Systems (interactive decision support)- systems use unstructured data, online, analytical processing, aggregated data to come to a decision, IE: new market? potential customers? expenses? potential income? new product? where to drill? which NBA players to put in game? Executive Information Systems (Information Tailored for Executives)- What is going to be my operating plan? Projections? Market? Product in 5 Years? More complicated models. More projective data. Aggregated data- data over a period time (collected) input can come from transaction level data. How to process? Simple models- addition, subtraction. Users- middle managers. budget? Cost analysis. Inputs (where data originates- information from high value transactions- sales, customer support), processing, outputs, users (professionals within organization- knowledge workers), contract analysis. Processing is a bit more interactive. They can querie. What have costs been with employees in organization over a period of time? Where are sales within 6 months-1 year? Which customers have been lost over a period of time? Best customers?

question

What are the disadvantages of an information system typically?

answer

5 years to reap benefits, very extensive and time-consuming training.

question

What is a process?

answer

-any part of the organization that takes input and transforms them into outputs -converts inputs to ouputs -A process consists of multiple sequential steps or activities that produce some outcome or output.

question

Physical Flow

answer

Activities, data and documents

question

What are the the positions and duties of knowledge workers?

answer

Knowledge workers are Sales executive, production managers, product manager, financial analyst. Must know how to create, acquire, process, synthesize, disseminate, analyze and use information. Non-routine, non-repetitive

question

Who are knowledge workers?

answer

Sales executive, production managers, product manager, financial analyst

question

What is knowledge work, etc?

answer

Knowledge work is non-routine, non repetitive Understand data and impact of work on others and impact of others' work; big picture Key skills Strategic thinking: big picture, process view Information literacy: find and use needed information Communication and collaboration: project teams

question

What are task workers and their objectives?

answer

Task workers: routine, structured tasks Customer service representatives, accounting clerks, insurance claims processor Very narrowly focused

question

What is the "Procurement Process?"

answer

Create Purchase Requisition Create and Sent Purchase Order (PO) Receive Shipment (packing list & good receipts doc) Receive Invoice Send Payment

question

What is the "Fulfillment Process?" FOR B2C

answer

Receive Customer Order Prepare Shipment Send Shipment Send Invoices to Consumer

question

Which of the following was the earliest stage in the evolution of enterprise systems? Answer

answer

Stand-alone mainframe architecture

question

Which of the following materials does Super Skateboard Builders (SSB), Inc. NOT make? Answer

answer

Hooded Sweatshirt

question

Which of the following is NOT part of the 3-tier architecture?

answer

Hardware layer

question

Which of the following is the latest stage in the evolution of enterprise systems?

answer

Service oriented architecture (SOA)

question

Which of the following is an example of organizational data?

answer

Data about Sales Organizations

question

Which of the following is an example of master data?

answer

Data about Customers

question

In a manual process, which of the following documents is an itemized list of the materials sent or the services provided to the customer, with the cost of the items plus discounts, taxes, shipping, and other charges?

answer

Invoice

question

Which of the following data is NOT typically found in a quotation?

answer

Requested delivery date

question

In the fulfillment process, which department prepares and sends the shipment?

answer

Warehouse

question

Which of the following data is NOT typically found in a sales order?

answer

Actual delivery date

question

In the fulfillment process, which department receives payment?

answer

Accounting

question

In a manual process, which of the following documents is created by the warehouse when they receive a sales order?

answer

Picking list

question

In a manual process, which of the following documents is used to track the progress of the fulfillment process?

answer

Sales order

question

In a manual process, which of the following documents accompanies the shipment and specifies the items and quantities shipped?

answer

Packing list

question

In the fulfillment process, which department prepares and sends the invoice?

answer

Accounting

question

When using an ES, the person responsible for preparing shipments can retrieve a list of orders that need to be shipped. Such a list is called:

answer

Delivery due list

question

Which of the following data is NOT typically found in a packing list?

answer

Invoice date

question

A company does not have sufficient inventory of materials ordered by a customer. So, it ships what it has now and will ship the remaining at a later date when more materials are available. Which of the following best describes the above scenario?

answer

Backorder

question

Which of the following is the correct order of the Fulfillment Process?

answer

Receive Customer Inquiry, Receive Customer Purchase Order, Create Sales Order, Prepare and Send Shipment, Create and Send Invoice, Receive Payment

question

When using an ES, the person responsible for preparing invoices can retrieve a list of orders that need to be billed. Such a list is called:

answer

Billing due list

question

Which of the following data is NOT typically found in a customer purchase order?

answer

Storage location

question

Which of the following data is NOT typically found in a picking document?

answer

Price

question

What is the purpose of entering the pick quantity for each material on the order?

answer

Verification that the quantity of materials in the shipment match the quantity on the order

question

What is the key piece of data needed to begin the pick and pack step of the fulfillment process?

answer

Sales Order Number

question

Payment terms are declared by the seller at what step?

answer

Quotation

question

In the fulfillment process, which department prepares and sends the quotation?

answer

Sales

question

What information(s) is required to record a goods receipt?

answer

Storage Location & Quantity

question

What are the minimum pieces of information required to create a quotation?

answer

*Valid-to Date& *Material & *Sold-to Party & *Price

question

What document is the only document created by the purchasing department?

answer

Purchase Order

question

Which of the following documents is an agreement to purchase?

answer

Purchase Order

question

In the procurement process, which department creates the Purchase Requisition?

answer

Warehouse

question

In the procurement process, which department creates the Packing List and Goods Receipt Document?

answer

Warehouse

question

A goods receipt does not include which of the following data?

answer

Price/cost

question

A packing list does not include which of the following data?

answer

Price/cost

question

A purchase requisition does not include which of the following data?

answer

Price/cost

question

In the procurement process, which department creates the Purchase Order?

answer

Purchasing

question

In the procurement process, which department receives the invoice and sends the payment?

answer

Accounting

question

A purchase order does not include which of the following data?

answer

Requisition number

question

In the procurement process, which department receives the Purchase Requisition?

answer

Purchasing

question

Which of the following documents is sent to accounting for payment?

answer

Invoice

question

Which of the following documents identifies the material needed, the quantity needed, and the date it is needed?

answer

Purchase Requisition

question

How does the recipient of a shipment know which order the shipment is for? a. by referencing the order number included in the accompanying packing list b. by referencing the order number included in the accompanying purchase order c. by matching the material in the shipment with one of the unfilled purchase orders d. by performing a three-way match of key documents

answer

By referencing the order number included in the accompanying packing list

question

Which of the following is the correct sequence of steps in the Procurement Process? a. Create Requisition, Create & Send PO, Receive Shipment, Receive Invoice, Send Payment b. Create & Send PO, Receive Requisition, Receive Shipment, Receive Invoice, Send Payment c. Create & Send PO, Receive Shipment, Create Requisition, Receive Invoice, Send Payment d. Create Requisition, Create & Send PO, Receive Customer Acknowledgment, Receive Shipment, Receive Invoice

answer

Create Requisition, Create & Send PO, Receive Shipment, Receive Invoice, Send Payment

question

What is the only document where the quantity of the materials is not relevant?

answer

Payment

question

Which of the following documents verifies that the specified goods have been received?

answer

Goods Receipt Document

question

Which of the following is the sequence of activities in the Production Process?

answer

Request Production, Authorize Production, Issue raw Materials, Create Product, Receive Finished Goods

question

_______ provides written authorization to the shop floor to produce the stated quantity of products.

answer

Production Order

question

___________ is taking raw materials, such as plastic pellets, and creating something from them, such as a plate or a cup.

answer

Manufacturing

question

Examples of ___________ are oil and gas.

answer

process manufacturing

question

____________ is the number of skateboards the shop floor can produce in a specified amount of time, such as per hour or per day.

answer

Production capacity

question

Which of the following identifies the part(s) needed to make one unit of a product?

answer

Bill of material

question

_______ is used to request that the company produce a specified quantity of goods.

answer

Planned Order

question

Which department converts the planned order into a production order?

answer

Production

question

When using an ES, which of the following is a key tool to review the current inventory and upcoming productions orders for a specific product?

answer

Stock requirements list

question

Which of the following information is not necessary to process a planned order?

answer

Production order number

question

___________ involves taking a number of component materials, such as a board, nuts and bolts, and putting them together to produce the desired finished product, such as a skateboard.

answer

Assembling

question

The actual task of creating the product is accomplished in the __________.

answer

Work center

question

Which department creates a planned order?

answer

Warehouse

question

____________ includes a list of all the materials needed to produce the quantity of finished goods stated in the production order.

answer

Material withdrawal slip

question

The ____________ is responsible for production in the organization.

answer

Production controller

question

When using an ES, which of the following is a key tool to review the current status of a specific order?

answer

Production order status

question

Which department issues raw materials?

answer

Warehouse

question

Which of the following information is not necessary to process a production order?

answer

Received by

question

Which of the following information is not necessary to process a material withdrawal slip?

answer

Authorized by

question

The integrated process is triggered by which process?

answer

FULFILLMENT

question

Which of the following is the sequence of activities in the Human Capital Management Process?

answer

Recruit Employees, Employee On-Boarding, Performance Management, Career Planning, Employee Off-Boarding

question

Which process must be started if there are not enough finished goods to fulfill a sales order?

answer

Production Process

question

Which of the following is the sequence of activities in the Source-to-Settle Process in SRM?

answer

Supplier Identification & Selection, Requests for Quotation (RFQ), Manage Auctions & Bidding, Establish & Manage Contracts, Monitor Supplier Relationships

question

How can you determine if there are enough finished goods in inventory to fulfill a sales order?

answer

View the unrestricted stock status for the material

question

How can you determine if there is enough raw material in inventory to issue materials to a production order?

answer

View the unrestricted stock status for the raw material

question

Which of the following is the sequence of activities in the Plan-to-Produce Process in SCM?

answer

Supply Network Forecasting, Demand Planning, Production Capacity Planning, Material Logistics, Production & Material Scheduling

question

Once the Production Process is completed, which process resumes?

answer

Fulfillment Process

question

Which process must be started if there are not enough raw materials to complete a production order?

answer

Procurement Process

question

Which of the following is the sequence of activities in the Asset Management Process?

answer

Acquire Assets, Deploy Assets, Maintain Assets, Asset Accounting, Retire/Replace Assets

question

Which of the following is the sequence of activities in the Demand-to-Order Process in CRM?

answer

Demand Generation, Opportunity Management, Quotations & Bidding, Sales Order Conversion, Customer Service and Support

question

Which of the following is the sequence of activities in the Idea-to-Market Process in PLM?

answer

Idea Sourcing & Management, Project Management, Document Management, Quality Assurance & Testing, New Product Introduction

question

Functional Information Systems only support the activities of specific areas of the business.

answer

TRUE

question

Knowledge workers are those who work in information systems departments of global companies.

answer

FALSE

question

People in organizations are NOT becoming more dependent on information.

answer

FALSE

question

All of the following are disadvantages of a paper-based process EXCEPT?

answer

The silo effect

question

The information revolution has NOT had a very limited role in globalization.

answer

TRUE

question

Which is NOT a skill of a knowledge worker?

answer

Business competency

question

Information and communication technologies help organizations coordinate their global operations.

answer

TRUE

question

From the sidebar cases in Essentials of "Business" by Magal, which company produces make-to-order goods, meaning they assemble products only after receiving a customer order?

answer

Dell

question

Knowledge workers exist in all parts of an organization.

answer

TRUE

question

Due to globalization, organizations often locate parts of their operations in different countries.

answer

TRUE

question

Which activity would likely be performed by a knowledge worker?

answer

Deciding whether to outsource manufacturing.

question

If the silo effect is a consequence, why do companies organize by business function?

answer

Because specialization allows companies to be more efficient.

question

Why do we study the global competitive environment?

answer

Because doing business globally can provide access to cheaper resources which reduce costs and increase the number of potential customers which increases sales.

question

One consequence of globalization is increased competition.

answer

TRUE

question

Which of the following is (are) disadvantage(s) of a paper-based process? A. Lack of Visibility B. delays C. excess inventory D. All of the above

answer

All of the above

question

From the sidebar cases in Essentials of "Business" by Magal, which company produces make- to-order goods, meaning they assemble products only after receiving a customer order? a. Dell b. Apple c. Nike d. Cisco

answer

Dell

question

Select the most accurate statement a. Lead time is the amount of time between placing a PO and receiving goods. b. Cycle time is similar but measures the time to complete the fulfillment process. c. Both the above are true. d. Neither of the above are true.

answer

Both Lead time is the amount of time between placing a PO and receiving goods. & Cycle time is similar but measures the time to complete the fulfillment process.

question

Why do we study the global competitive environment? a. Because doing business globally can provide access to cheaper resources which reduce costs and increase the number of potential customers which increases sales. b. Because outsourcing is making manufacturing in the U.S. a thing of the past. c. Because, as a knowledge worker, I'll probably be required to work overseas someday. d. Because MIS is difficult to understand without it.

answer

Because doing business globally can provide access to cheaper resources which reduce costs and increase the number of potential customers which increases sales.

question

According to "Essentials of Business" by Magal, why did Apple Inc. decide to have its products made by an outside contract manufacturer? a. So it could stick to its core competency of designing easy-to-use and engaging hardware and software products. b. Because the contract manufacturer used cheaper labor which allowed Apple to cut costs and increase profits. c. Because the theories of globalization suggested it was a good strategy. d. To provide a higher quality product.

answer

So it could stick to its core competency of designing easy-to-use and engaging hardware and software products.

question

Which of the following processes involves making products in-house?

answer

Production Process

question

Which of the following processes is triggered when someone in the company determines that a specific quantity of a certain material is needed?

answer

Procurement Process

question

__________ can also be referred to as a profit and loss (P&L) statement.

answer

Income Statement

question

A sequence of tasks or activities that takes a set of inputs and converts them into desired outputs is called:

answer

A business process

question

The silo effect refers to be losing sight of the big picture of the process and being narrowly focused on a task.

answer

TRUE

question

The silo effect refers to the integrated and the cross-functional nature of business processes.

answer

FALSE

question

In a manual (paper-based) process, information is communicated between functional areas using an enterprise system.

answer

FALSE

question

Task workers perform routine, well defined work.

answer

TRUE

question

Unstructured information is well defined and its source is known.

answer

FALSE

question

Structured information is well defined and its source is known.

answer

TRUE

question

People in organizations are becoming more dependent on information.

answer

TRUE

question

The information revolution has a very limited role in globalization

answer

FALSE

question

The information revolution refers to the increased use of communication and computer technologies to create, deliver, and use information.

answer

TRUE

question

Due to globalization, organizations tend to locate their operations in one country.

answer

FALSE

question

Vendor data is an example master data in an ES.

answer

TRUE

question

Vendor data is an example of organizational data in an ES.

answer

FALSE

question

Customer data is an example of transaction data in an ES.

answer

FALSE

question

PLM systems are concerned with managing a product's life cycle.

answer

TRUE

question

PLM systems are concerned with purchasing materials from suppliers.

answer

FALSE

question

CRM systems link a company with its customers.

answer

TRUE

question

CRM systems link a company with its suppliers.

answer

FALSE

question

SRM systems are intra-organizational systems.

answer

FALSE

question

CRM systems are intra-organizational systems. False

answer

FALSE

question

In the client server architecture the data, applications and presentation are all included in one system.

answer

FALSE

question

Which of the following documents informs about the contents in a shipment?

answer

Packing List

question

An invoice does not include which of the following data?

answer

Requested delivery date

question

Payment terms are declared on what document?

answer

Purchase Order

question

Which of the following factors determines the structure, features, and functions of an information system used in a company?

answer

The competitive strategy

question

According to Porter's five forces model, which of the following firms would be least affected by the threat of substitutes?

answer

A firm that sells the only drug for a disease

question

Bargaining power of customers is likely to be the highest for markets involving ________.

answer

Industrial products

question

An automobile company decides to improve the quality of all its products and bring more variety into its product line. The company has decided to adopt ________.

answer

Industry-wide differentiation

question

A retail company sells products such as agricultural produce and consumer products. The company procures materials from farmers and local producers. This process of obtaining the inputs needed for a business is called ________.

answer

Inbound logistics

question

Lynn, the manager of a transportation company, is goes through the week's delivery schedule. She calls her team and assigns territories for each executive. She contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?

answer

Outbound logistics

question

Which of the following principles of competitive advantage is associated with product implementations?

answer

Differentiating service offerings

question

Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________.

answer

Switching costs

question

Which of the following principles of competitive advantage is related to process implementations?

answer

Raising the barriers to market entry

question

Which of the following is an example of organizational data? Data about:

answer

Sales organizations

question

Which of the following materials does Super Skateboard Builders (SSB), Inc. NOT make?

answer

HOODED SWEATSHIRT

question

In the client server architecture the data, applications and presentation are all included in one system.

answer

FALSE

question

CRM systems are intra-organizational systems

answer

FALSE

question

CRM systems link a company with its customers

answer

TRUE

question

PLM systems are concerned with purchasing materials from suppliers

answer

FALSE

question

SRM systems are intra-organizational systems

answer

FALSE

question

Dates, times, and locations are examples of transaction data in an ES.

answer

TRUE

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