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MIS Final ch 7

question

Which of the following statements is true of personal information systems?
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Personal information systems have only a single user and so procedures are not documented or formalized.
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Personal information systems are most likely to be used by ________.
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drug salespersons
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Which of the following is a characteristic of workgroup information systems?
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resistance to change
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Physician partnerships most likely use ________.
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workgroup information systems
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Which of the following statements is true of workgroup information systems?
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Workgroup information systems typically support 10 to 100 users.
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Which of the following is a characteristic of enterprise information systems?
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They typically have hundreds to thousands of users.
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Which of the following statements is true of enterprise information systems?
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The solutions to problems in these systems usually involve more than one department
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________ are systems that are shared by two or more independent organizations.
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Inter-enterprise information systems
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Which of the following is most likely to make use of an inter-enterprise information system?
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PRIDE systems
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A(n) ________ exists when data are isolated in separated information systems.
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information silo
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Information silos arise as a result of ________.
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data being isolated in systems that are separated across different organizational levels
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Which of the following is an information systems application that supports the sales and marketing department in an organization?
answer

lead generation
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Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?
answer

human resources department
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Budgeting and treasury management are information systems applications that support an organization’s ________.
answer

accounting department
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Sales forecasting and brand management are information systems applications that support an organization’s ________.
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sales and marketing department
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________ is an information systems application that supports the human resources department in an organization.
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Compensation
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Which of the following is a problem posed by information silos?
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There is a lack of integrated enterprise information.
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The problems posed by information silos ultimately lead to ________.
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increased costs for an organization
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________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.
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Business process reengineering
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Which of the following statements is true of business process reengineering?
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It is a very expensive process
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Inherent processes are ________.
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predesigned procedures for using software products
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Which of the following statements is true of inherent processes?
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Inherent processes provide an alternative to business process reengineering.
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The first phase in the customer life cycle involves ________.
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sending messages to target audiences to attract customer prospects
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When prospects become customers who need to be supported, the organization is in the ________ phase of the customer life cycle.
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customer acquisition
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Which of the following is a component of relationship management?
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increasing the value of existing customers by selling them more products
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During which of the following phases of the customer life cycle does win-back processes categorize customers according to value?
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churn
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________ is the last phase in the customer life cycle.
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churn
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Which of the following statements is true of customer relationship management (CRM) systems?
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They vary in the degree of functionality they provide.
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Enterprise resource planning (ERP) helps in ________.
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consolidating business operations into a single, consistent, computing platform
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Which of the following statements is true about ERP?
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ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
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________ is the worldwide leader of ERP vendors.
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SAP
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ERP was originally used in the ________ domain.
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manufacturing
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________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
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Enterprise integration application (EAI)
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Which of the following is a function of EAI?
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It enables a gradual move to ERP.
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Which of the following statements is true of EAI?
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EAI software can be configured to automatically make conversions needed to share data among different systems.
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The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.
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resistance from a company’s employees to changes in existing systems
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When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.
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developing committees and steering groups for process management
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________ is a major issue faced by companies when implementing enterprise systems.
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The gap between the requirements of an organization and the capabilities of an application
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________ is a person’s belief that he or she can be successful at his or her job.
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Self-efficacy
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Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.
answer

distributed systems