MIS Final ch 7 – Flashcards
Unlock all answers in this set
Unlock answersquestion
Which of the following statements is true of personal information systems?
answer
Personal information systems have only a single user and so procedures are not documented or formalized.
question
Personal information systems are most likely to be used by ________.
answer
drug salespersons
question
Which of the following is a characteristic of workgroup information systems?
answer
resistance to change
question
Physician partnerships most likely use ________.
answer
workgroup information systems
question
Which of the following statements is true of workgroup information systems?
answer
Workgroup information systems typically support 10 to 100 users.
question
Which of the following is a characteristic of enterprise information systems?
answer
They typically have hundreds to thousands of users.
question
Which of the following statements is true of enterprise information systems?
answer
The solutions to problems in these systems usually involve more than one department
question
________ are systems that are shared by two or more independent organizations.
answer
Inter-enterprise information systems
question
Which of the following is most likely to make use of an inter-enterprise information system?
answer
PRIDE systems
question
A(n) ________ exists when data are isolated in separated information systems.
answer
information silo
question
Information silos arise as a result of ________.
answer
data being isolated in systems that are separated across different organizational levels
question
Which of the following is an information systems application that supports the sales and marketing department in an organization?
answer
lead generation
question
Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?
answer
human resources department
question
Budgeting and treasury management are information systems applications that support an organization's ________.
answer
accounting department
question
Sales forecasting and brand management are information systems applications that support an organization's ________.
answer
sales and marketing department
question
________ is an information systems application that supports the human resources department in an organization.
answer
Compensation
question
Which of the following is a problem posed by information silos?
answer
There is a lack of integrated enterprise information.
question
The problems posed by information silos ultimately lead to ________.
answer
increased costs for an organization
question
________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.
answer
Business process reengineering
question
Which of the following statements is true of business process reengineering?
answer
It is a very expensive process
question
Inherent processes are ________.
answer
predesigned procedures for using software products
question
Which of the following statements is true of inherent processes?
answer
Inherent processes provide an alternative to business process reengineering.
question
The first phase in the customer life cycle involves ________.
answer
sending messages to target audiences to attract customer prospects
question
When prospects become customers who need to be supported, the organization is in the ________ phase of the customer life cycle.
answer
customer acquisition
question
Which of the following is a component of relationship management?
answer
increasing the value of existing customers by selling them more products
question
During which of the following phases of the customer life cycle does win-back processes categorize customers according to value?
answer
churn
question
________ is the last phase in the customer life cycle.
answer
churn
question
Which of the following statements is true of customer relationship management (CRM) systems?
answer
They vary in the degree of functionality they provide.
question
Enterprise resource planning (ERP) helps in ________.
answer
consolidating business operations into a single, consistent, computing platform
question
Which of the following statements is true about ERP?
answer
ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
question
________ is the worldwide leader of ERP vendors.
answer
SAP
question
ERP was originally used in the ________ domain.
answer
manufacturing
question
________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
answer
Enterprise integration application (EAI)
question
Which of the following is a function of EAI?
answer
It enables a gradual move to ERP.
question
Which of the following statements is true of EAI?
answer
EAI software can be configured to automatically make conversions needed to share data among different systems.
question
The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.
answer
resistance from a company's employees to changes in existing systems
question
When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.
answer
developing committees and steering groups for process management
question
________ is a major issue faced by companies when implementing enterprise systems.
answer
The gap between the requirements of an organization and the capabilities of an application
question
________ is a person's belief that he or she can be successful at his or her job.
answer
Self-efficacy
question
Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.
answer
distributed systems
