MIS chapter 10 – Flashcards

1) A ________ is a network of activities, repositories, roles, resources, and data flows that interact to accomplish a business function. A) system flow B) test plan C) business process D) critical path

2) ________ are collections of related tasks that receive inputs and produce outputs. A) Activities B) Repositories C) Resources D) Models

3) An inventory or a database is an example of a(n) ________, which is defined as a collection of something. A) resource B) repository C) data flow D) model

4) In a business process, a role refers to ________. A) a physical repository B) the movement of data C) a collection of data D) a collection of activities

5) In a business process, resources are ________. A) people or computer applications that are assigned to roles B) collections of procedures and activities C) physical repositories and data repositories D) collections of related tasks that receive inputs and produce outputs

6) An as-is model ________. A) documents the current situation of a business process B) contrasts the former and current states of a business process C) indicates the desired outcome of a business process D) represents the ideal state of a business process

7) In business process management, once the as-is model is created, the team must ________. A) obtain feedback about implementation B) assess the results of the changes C) create system components D) implement changes in the organization

8) Which of the following is an accurate representation of the steps in the business process management cycle? A) model processes, implement processes, assess results, create components B) create components, model processes, implement processes, assess results C) implement processes, create components, model processes, asses results D) model processes, create components, implement processes, assess results

9) The Information Systems Audit and Control Association has created a set of standard practices called ________ that are often used in the assessment stage of the BPM cycle. A) CISA B) CISM C) COBIT D) CRISC

10) Which of the following is true of business processes in nonprofit and government organizations? A) Interorganizational processes are not possible owing to policies and regulations. B) Departmental processes are more important than enterprise-wide processes. C) Authority and responsibility for processes are not clearly defined. D) Business processes in these organizations are service-oriented.

11) Problems related to departmental business processes are resolved ________. A) by the departmental manager B) with the help of a neutral third party C) in accordance with contractual guidelines D) with the help of steering committees

12) Accounts payable is an example of the ________ scope of business processes addressed by business process management. A) cross-functional B) industry-wide C) interorganizational D) departmental

13) A business process that crosses into multiple companies is known as a(n) ________ business process. A) enterprise B) interenterprise C) cross-functional D) departmental

14) In enterprise business processes, ________. A) BPM authority is shared by multiple companies B) business process problems are resolved through negotiations and contracts C) BPM authority is shared across several departments in an organization D) BPM authority belongs to a single functional manager

15) The ________ is a software-industry standards organization that created a standard set of terms and graphical notations for documenting business processes. A) WBS B) OMG C) SDLC D) COBIT

16) ________ is a standard set of terms and graphical notations for documenting business processes. A) Business Process Modeling Notation B) Business Process Execution Language C) Interface Standard Model D) ISO 9000

17) In a BPMN process diagram, all activities for a given role are shown in it's ________. A) repository B) swim lane C) gateway D) database

18) In a BPMN process diagram, data is represented by a ________. A) square with a folded corner B) solid arrow C) diamond D) rectangle with rounded corners

19) In a BPMN process diagram, a ________ represents the start of a process. A) square B) rectangle C) circle D) diamond

20) In a BPMN process diagram, a ________ represents an activity. A) square with a folded corner B) rectangle with rounded corners C) diamond D) solid arrow

21) In BPMN notation, ________ represent decisions and usually contain a question that is answered with yes or no. A) diamonds B) circles C) rectangles D) squares

22) In a BPMN process diagram, dotted arrows depict the flow of ________ in the process. A) resources B) messages and data flows C) activities D) tasks

23) In BPMN, ________ depict the flow or sequence of activities in a process. A) dotted arrows B) solid lines C) solid arrows D) dotted lines

24) In BPMN diagrams, a square with a plus sign means that ________. A) the data flow continues on the next page B) a particular activity applies to multiple processes C) a question can be answered with yes or no D) an activity is independent of the process and is defined in detail in another diagram

25) The most common technique for developing information systems is ________. A) the spiral approach B) the systems development life cycle C) rapid application development D) the V-model

26) Which of the following is true for the relationship between business processes and information systems? A) Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization's strategy and direction. B) Information systems incorporate all business process activities, and hence should be developed before business processes. C) Starting from processes and working toward information systems is the best option to anticipate future demands and new business processes. D) Developing information systems before business processes ensures that all activities are considered in the development process.

27) Which of the following is true of information systems? A) Information systems include all business process activities. B) Database data for information systems is provided in-house. C) Information systems should be bought off-the-shelf. D) Every business process must include at least one information system.

28) The first step in the system definition phase of systems development is to ________. A) plan the project B) conduct a feasibility study C) determine the goals and scope D) form the project team

29) The final stage of systems development involves ________ A) implementing the system B) forming the project team C) maintaining the system D) designing system components

30) Once we have defined a project's goals and scope, the next step is to ________. A) plan the project B) assess feasibility C) determine system requirements D) form the project team

31) What are the four dimensions of feasibility? A) planning, process, technical, and schedule feasibility B) operational, strategic, technical, and tactical feasibility C) cost, schedule, technical, and organizational feasibility D) schedule, process, technical, and competitive feasibility

32) Organizational feasibility concerns whether the new system aligns with ________. A) industry standards B) technological feasibility C) customer requirements D) legal requirements

33) In the SDLC, if a defined project is determined to be feasible, the next step is to ________. A) create and test components B) form the project team C) maintain the system D) assess process results

34) A(n) ________ is a person who is well versed in organizational strategy and systems alignment theory, and who also understands the proper role for technology. A) business analyst B) programmer C) database administrator D) IT supervisor

35) ________ integrate the work of programmers, testers, and users. A) Business analysts B) Systems analysts C) IT supervisors D) Project managers

36) During the requirements definition stage of developing an information system, the project team will include mostly ________. A) programmers and testers B) testers and business users C) business and systems analysts D) database designers and administrators

37) In the SDLC, the first major task for an assembled project team is to ________. A) design system components B) assess the project's feasibility C) plan the project D) define system goals and scope

38) The ________ phase of the SDLC involves identifying what is to be produced, how frequently and how fast it is to be produced. A) requirements analysis B) system implementation C) component design D) system definition

39) The ________ phase of the SDLC involves determining hardware and program specifications, planning the database and procedures, and creating job definitions. A) requirements analysis B) system implementation C) component design D) system definition

40) Tasks in the ________ phase of the SDLC are to build and test system components and to convert users to the new system. A) system definition B) component design C) system maintenance D) implementation

41) A(n) ________ is a formal description of a system's response to use and misuse scenarios. A) activity log B) work-breakdown structure C) test plan D) project plan

42) Once a system has passed integrated testing, the organization installs the new system. Which term is used to refer to this activity? A) beta testing B) system conversion C) quality audit D) system control

43) With ________ installation, the organization implements the entire system/business processes on a limited portion of the business. A) parallel B) phased C) pilot D) plunge

44) In a ________ installation, the new system runs alongside the old one until it has been tested and is fully operational. A) pilot B) phased C) parallel D) plunge

45) A ________ installation is the riskiest because the old system is shut down and the new system is turned on. A) pilot B) phased C) parallel D) plunge

46) Plunge installation is sometimes called ________ installation. A) direct B) loop C) serial D) operational

47) Fixing a system so that it works correctly, or adapting it to changes in requirements, occurs in the ________ phase of the SDLC. A) implementation B) maintenance C) requirements analysis D) component design

48) According to Brooks' Law, adding more people to a late project will ________. A) lower the total project cost B) speed up the project C) delay the project's completion D) reduce the need for coordination

49) To which of the following does Brooks' Law apply? A) diseconomies of scale B) changing technology C) configuration control D) critical path analysis

50) In systems development, documents, designs, prototypes, data models, database designs, working data entry screens, and the like are examples of ________. A) reports B) resources C) components D) deliverables

51) Project teams create a ________, which is a hierarchy of the tasks required to complete a project. A) critical path B) work-breakdown structure C) Gantt chart D) scope statement

52) A ________ shows the tasks, start and finish dates, and dependencies for the tasks of a project. A) work-breakdown structure B) Gantt chart C) Pareto chart D) scope statement

53) The ________ is a sequence of activities that determines the earliest date by which a project will be completed. A) work-breakdown structure B) Pareto chart C) critical path D) scope statement

54) A ________ is a balancing of three critical factors: requirements, cost, and time. A) WBS B) trade-off C) test plan D) critical path

55) The situation that occurs when adding more resources creates inefficiencies is known as ________. A) diseconomies of scale B) marginal utility C) marginal returns D) diseconomies of scope

56) The final WBS plan, denoted as the ________ WBS, shows planned tasks, dependencies, durations, and resource assignments. A) test B) baseline C) standard D) benchmark

57) The term ________ refers to a set of management policies, practices, and tools that developers use to maintain control over the project's resources. A) workflow control B) version control C) transmission control protocol D) configuration control