question

An example of an organizational complementary asset is

answer

using the appropriate business model.

question

A managerial element in the UPS tracking system described in the chapter is

answer

the decision to use automation.

question

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

answer

survival

question

The term "management information systems" designates a specific category of information systems serving

answer

middle management functions.

question

Operational managers use ESS primarily to solve specific problems.

answer

false

question

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

answer

extranet

question

A key word in social business is "conversations."

answer

true

question

An example of a cross-functional business process is

answer

creating a new product

question

A ________ is a senior manager who oversees the use of IT in the firm.

answer

CIO

question

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

answer

transaction processing

question

An organization's MIS and DSS supply an ESS with summarized information.

answer

true

question

One example of a business process is shipping a product to a customer.

answer

true

question

The four major enterprise applications are

answer

enterprise systems, SCMs, CRMs, and KMSs.

question

A business process in the ________ function is producing bills of material.

answer

manufacturing and production

question

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

answer

true

question

Which level of the organization are ESS specifically designed to serve?

answer

senior management

question

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?

answer

executive support systems

question

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

answer

CKO

question

For nonroutine decision making, senior managers rely on management information systems.

answer

false

question

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

answer

the time/space collaboration and social tool matrix

question

An inventory control system is an example of an MIS.

answer

false

question

Most TPSs use sophisticated mathematical models or statistical techniques.

answer

false

question

Which of the following is not a business benefit of collaboration?

answer

improved compliance with government regulations

question

DSS use internal information as well as information from external sources.

answer

true

question

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

answer

TPS

question

________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and distribution.

answer

SCMs

question

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

answer

supply-chain management system

question

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

answer

remote/colocated

question

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

answer

DSS

question

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

answer

true

question

You would use an MIS to help determine if your business should introduce a new product line.

answer

false

question

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

answer

e-business

question

What is the most important function of an enterprise application?

answer

enabling business functions and departments to share information

question

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

answer

decision-support

question

The principal liaison between the information systems groups and the rest of the organization is a(n)

answer

system-analyst

question

DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.

answer

true

question

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

answer

true

question

Which of the following is a highly structured decision?

answer

granting credit to a customer

question

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

answer

Correct extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

question

Which of the following is a firm's CPO responsible for?

answer

ensuring that the company complies with existing data privacy laws

question

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

answer

extranet

question

Executive support systems are information systems that support the

answer

long-range planning activities of senior management.

question

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

answer

DSS

question

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

answer

Management information systems

question

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

answer

false

question

An information systems manager

answer

manages data entry stuff

question

an inventory control system is an example of an MIS

answer

false

question

________ allows you to communicate with avatars using text messaging.

answer

A virtual world

question

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

answer

enterprise

question

Supply chain management systems are more externally oriented than enterprise systems.

answer

true

question

FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective?

answer

improved decision making

question

________ systems are also known as enterprise systems.

answer

enterprise resource planning

question

Which of the following decisions requires knowledge based on collaboration and interaction?

answer

Should we work with outside vendors on new products and services?

question

Operational managers use ESS primarily to solve specific problems.

answer

false

question

Which of the following statements about collaboration is not true?

answer

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

question

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

answer

extranet

question

To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you would use a(n)

answer

KMS

question

MIS job growth is projected to be 50% greater than other jobs in the next five years.

answer

true

question

Using the Internet to buy or sell goods is called

answer

e-commerce

question

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

answer

the internet and networking technologies

question

DSS use internal information as well as information from external sources.

answer

true

question

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

answer

video conferencing

question

Which of the following systems is designed to support organization-wide process coordination and integration?

answer

enterprise applications

question

Some organizations lack bedrock, unassailable assumptions that define their goals and products.

answer

false

question

A(n) ________ is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

answer

value web

question

Which of the following is not a major feature of organizations that impacts the use of information systems?

answer

agency costs

question

Why does Amazon.com need to worry about competitors in online shopping?

answer

internet technologies are universal, and therefore usable by all companies

question

Research has shown that a majority of firms are able to align their information technology with their business goals.

answer

true

question

Customers are one of the competitive forces that affect an organization's ability to compete.

answer

true

question

The effect of the Internet has been to decrease the bargaining power of customers.

answer

false

question

The ability to offer individually tailored products or services using the same production resources as bulk production is known as

answer

mass customization

question

Switching costs increase when customers are strongly linked to products and platforms.

answer

true

question

Walmart's continuous replenishment system allows it to

answer

achieve low-cost leadership

question

All of the following industries have been disrupted by the Internet except

answer

clothing

question

How do information systems enhance core competencies?

answer

by encouraging the sharing of knowledge across business units

question

High product differentiation is a sign of a transparent marketplace.

answer

false

question

You are consulting for a cosmetics distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step?

answer

perform a strategic systems analysis

question

Business processes are collections of

answer

routines

question

In a demonstration of network economics, the more people that use eBay's site, the greater the value of the site.

answer

true

question

All of the following are IT-enabled products and services providing competitive advantage except

answer

walmart's retailing system

question

The Internet raises the bargaining power of customers by

answer

making information available to everyone

question

How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?

answer

it sees the inputs and outputs, labor and capital, as being infinitely malleable

question

The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output. This is referred to as

answer

the law of diminishing returns

question

network economics

answer

sees the cost of adding new members as inconsequential

question

the value chain model

answer

highlight specific activities in the business where competitive strategies can best be applies

question

a substitute product of most concern for a cable tv distributor is

answer

satellite tv

question

an example of synergy in business is

answer

bank of america

question

walmarts attempts to increase its online presence is an example of a firm using information systems to

answer

achieve low-cost leadership

question

in he value chain model, support activities are most directly related to the production and distribution of the firm's products and services, which create value

answer

false

question

An efficient customer response system directly links consumer behavior to distribution and production and supply chains.

answer

true

question

How are information systems used at the industry level to achieve strategic advantage?

answer

by building industry-wide, IT-supported consortia and symposia

question

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for

answer

low-cost leadership

question

All of the following are considered disruptive technologies except

answer

instant messaging

question

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered

answer

strategic transitions

question

All of the following are competitive forces except

answer

external environment

question

an organization is a

answer

true

question

Which of the following industries has a low barrier to entry?

answer

restaurant

question

The four major competitive strategies are

answer

low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy.

question

A(n) ________ is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

answer

value web

question

Nike's forays into information technology represent an effort to

answer

achieve product differentiation

question

A professional bureaucracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.

answer

true

question

A(n) ________ is an activity at which a firm excels as a world-class leader.

answer

core competency

question

A competitive force challenging the publishing industry is

answer

substitute products or services

question

A firm can exercise greater control over its suppliers by having

answer

more suppliers

question

What are the most successful solutions or methods for achieving a business objective?

answer

best practices

question

'Synergies' occur when the output of some units in a firm can be used as inputs to other units, lowering cost and generating profits.

answer

true

question

Routines are also called standard operating procedures.

answer

true

question

According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are

answer

tasks, technology, people, and structure

question

The interaction between information systems and organizations is influenced

answer

by the development of new information technologies

question

When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as

answer

transaction costs

question

When two organizations pool markets and expertise that result in lower costs and generate profits, it is referred to as creating

answer

synergies

question

In environmental scanning, a firm may use information systems to

answer

identify external events that may affect it

question

a virtual company

answer

uses networks to link people, assets, and ideas

question

The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as

answer

politics

question

Which of the following represent the primary activities of a firm?

answer

inbound logistics, operations, outbound logistics, sales and marketing, and service

question

A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively is called a(n)

answer

value web

question

All of the following statements are true about information technology's impact on business firms except

answer

it helps firms expand in size

question

Mass customization offers individually tailored products or services using the same resources as mass production.

answer

true

question

Network economics

answer

yes the cost of adding new members as inconsequential

question

routines are also called standard operating procedures

answer

true

question

According to agency theory, the firm is viewed as a(n)

answer

"nexus of contracts" among self-interested individuals.

question

An example of a divisionalized bureaucracy is a An example of a divisionalized bureaucracy is a

answer

fortune 500 firm

question

Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.

answer

market niche

question

A company's competitive advantages ultimately translate into higher stock market valuations than its competitors.

answer

true

question

The use of Internet technologies allows companies to more easily sustain competitive advantage.

answer

false

question

The term business ecosystem describes the loosely coupled but interdependent networks of suppliers, distributors, outsourcing firms, transportation service firms, and technology manufacturers.

answer

true

question

An activity businesses perform to measure and compare business processes to similar processes of other companies within their industry is

answer

benchmarking

question

Which of the following is one of the support activities in a firm's value chain?

answer

technology

question

the value chain model

answer

Correct highlights specific activities in the business where competitive strategies can best be applied.

question

The parts of an organization's infrastructure, human resources, technology, and procurement that make the delivery of the firm's products or services possible are known as ________ activities.

answer

support

question

The ________ function is responsible for identifying customers.

answer

sales and marketing

question

All of the following are reasons for the increased business focus on collaboration and teamwork, except for

answer

the need for more efficient work hierarchies

question

Decision-support systems are most commonly used by the operations management level of an organization.

answer

false

question

To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use a(n)

answer

ESS

question

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

answer

MIS

question

Production tasks are coordinated through the use of social networks in social business.

answer

false

question

Identifying customers is a business process handled by the human resources function.

answer

false

question

An example of a keystone firm within a business ecosystem is

answer

apple and software application writers in the mobile platform ecosystem

question

A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.

answer

new market entrants

question

Under Mintzberg's classification of organizational structure, the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals falls under the category of

answer

professional bureaucracies

question

Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a ________ bureaucracy.

answer

machine

question

Which of the following best describes intellectual property?

answer

intangible property created by individuals or corporations

question

Software programs were unprotected by copyright law until the early 1990s.

answer

false

question

In the information age, the obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within the moral dimension of

answer

quality of life

question

Which of the following is a primary drawback to the "do anything anywhere" computing environment?

answer

It blurs the traditional boundaries between work and family time.

question

Which of the following describes Immanuel Kant's Categorical Imperative?

answer

If an action is not right for everyone to take, it is not right for anyone to take.

question

Computer abuse refers to acts involving the computer that may not be illegal but are considered unethical.

answer

true

question

When a software product is considered ________, it becomes difficult to hold software producers liable for flaws in their product.

answer

similar to books

question

The extreme difference among different social groups regarding their access to computers and the Internet is called the ________ divide.

answer

digital

question

Re-designing and automating business processes can be seen as a double-edged sword because

answer

increases in efficiency may be accompanied by job losses.

question

CVS refers to

answer

eyestrain related to computer display screen use.

question

Any intellectual work product that isn't based on public knowledge can be classed as a trade secret.

answer

true

question

The ethical "no free lunch" rule states that

answer

everything is owned by someone else, and that the creator wants compensation for this work.

question

One of the drawbacks of patent protection is

answer

the years of waiting to receive it.

question

The strength of patent protection is that it

answer

Correct grants a monopoly on underlying concepts and ideas.

question

In recent years, the illegal sharing of music files has declined with the improvement of technological prevention.

answer

true

question

Spam is legally defined as any e-mail that is unsolicited.

answer

false

question

Which of the following best describes the basis for the FIP principles?

answer

the mutuality of interest between the record holder and the individual

question

The rate of global piracy is approximately 42%.

answer

true

question

The most common reason business systems fail is

answer

data quality

question

________ restricts the information that the U.S. federal government can collect about an individual and regulates what it can do with the information.

answer

the privacy act of 1974

question

In today's legal environment, business managers who violate the law through the misuse of information systems are still unlikely to be fully prosecuted.

answer

false

question

"Look and feel" copyright infringement lawsuits are concerned with

answer

the distinction between idea and its expression

question

The limitation of trade secret protection for software is that it is difficult to prevent the ideas in the work from falling into the public domain when

answer

the software is widely distributed

question

Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?

answer

HIPPA

question

The Federal Trade Commission FIP principle of Notice/Awareness states that

answer

Web sites must disclose their information practices before collecting data.

question

Which legal mechanism grants the owner exclusive ownership of the ideas behind an invention for 20 years?

answer

patent

question

Copyright is the legal protection afforded intellectual property, including drawings, movies, and maps.

answer

true

question

________ prohibits an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use.

answer

The opt-in model

question

In 2010, the FTC added all of the following recommendations to its privacy guidelines except

answer

firms should limit the length of time that any personal data is stored to six months or less.

question

Which of the following is the primary reason that the practice of spamming has grown exponentially?

answer

it is very inexpensive and can reach so many people

question

According to several court findings, the general functional features of software are protected by copyright law.

answer

false

question

COPPA is a set of five principles developed by the FTC that most American and European privacy law is based on.

answer

false

question

Gaining unapproved access to a computer is not a federal crime.

answer

false

question

Taking the action that produces the least harm best describes the

answer

Risk Aversion Principle.

question

Which of the following best describes the effect that new information technology has on society?

answer

Correct It has a ripple effect, raising new ethical, social, and political issues.

question

Although online tracking gathers an enormous amount of information on individual users, it is anonymous and can't be tied to a specific person.

answer

false

question

________ is a societal practice of having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly.

answer

Due process

question

The routine violation of individual privacy is made more difficult by advances in data storage.

answer

false

question

Key differences between software and books include all of the following except

answer

Correct software products are more easily compared to each other than books.

question

One of the key concepts in patent law is novelty.

answer

true

question

Web beacons are tiny, invisible software programs hidden in e-mail messages and Web pages that are used to track and report a user's online behavior.

answer

true

question

Most Internet businesses do very little to protect the privacy of their customers.

answer

true

question

Cookies created during Web site visits are stored

answer

on the users computer

question

________ is a new data analysis technology that finds hidden connections between data in disparate sources.

answer

NORA

question

________ enables advertisers to display more relevant ads based on user's search and browsing history.

answer

behavioral targeting

question

The European Parliament has yet to ban unsolicited commercial messaging.

answer

false

question

Ethics describes the principles of right and wrong that can be used by individuals to make choices to guide their behavior.

answer

true

question

Liability is a feature of political systems and allows individuals to recover damages done to them by others.

answer

true

question

Which of the following ailments is caused by tens of thousands of repetitions under low-impact loads?

answer

RSI

question

The symptoms of technostress include aggravation and hostility toward humans.

answer

true

question

A Facebook users' visit to a Web site can be tracked even if they do not click a Like button.

answer

true

question

________ are not held liable for the messages they transmit.

answer

regulated common carriers

question

As per the ________, if an action cannot be taken repeatedly, it is not right to take at all.

answer

slippery-slope rule

question

The problem with Web browsers' Do Not Track options is that Web sites aren't obligated to honor these settings.

answer

true

question

Which of the following is not one of the current key technology trends that raises ethical issues?

answer

increase in multimedia quality

question

________ is a feature of social institutions that means mechanisms are in place to determine responsibility for an action.

answer

accountability

question

Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware.

answer

trueSpam is legally defined as any e-mail that is unsolicited.

question

The central business activities of ChoicePoint raise which of the five moral dimensions?

answer

information rights and obligations

question

Which of the following best describes how new information systems result in legal gray areas?

answer

they result in new situations that are not covered by old laws

question

The U.S. CAN-SPAM Act of 2003

answer

requires spammers to identify themselves

question

CVS refers to

answer

eyestrain related to computer display screen use

question

The Online Privacy Alliance

answer

encourages self regulation to develop a set of privacy guidelines for its members.

question

Because of their special claims to knowledge, wisdom, and respect, professionals take on special rights and obligations.

answer

true

question

________ means that you accept the potential costs and obligations for the decisions you make.

answer

responsibility

question

________ is the use of computers to assemble data from different sources to create electronic dossiers of detailed information about individuals.

answer

profiling

question

________ protects the creators of intellectual property from having their work copied by others.

answer

copyright law

question

The ethical guideline that asks you to put yourself in the place of others, and think of yourself as the object of the decision, is called the Utilitarian Principle.

answer

false

question

A peer at work takes small amounts of office supplies for her own use at home, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which historical ethical principle?

answer

Kant's Categorical Imperative

question

The ________ framework developed by the U.S. Department of Commerce allows U.S. businesses to legally use personal data from EU countries.

answer

safe-harbor

question

Unlike regular browser cookies, Flash cookies

answer

cannot be easily detected or deleted

question

Privacy protection in the United States is ________ in Europe.

answer

much less stringent than

question

________ are not held liable for the messages they transmit.

answer

regulated common carriers

question

Which of the following is not one of the current key technology trends that raises ethical issues?

answer

increase in multimedia quality

question

Which of the following is not one of the types of information gathered by Web site tracking tools?

answer

birthplace

question

Web beacons are tiny, invisible software programs hidden in e-mail messages and Web pages that are used to track and report a user's online behavior.

answer

true

question

U.S. businesses are allowed to use personal data from EU countries if they

answer

develop equivalent privacy protection policies

question

The practice of contracting custom software development to an outside firm is commonly referred to as

answer

outsourcing

question

Interpretations of Moore's law assert that

answer

computing power doubles every 18 months

question

Today's nanotechnology-produced computer transistors are roughly equivalent in size to

answer

a virus

question

A client computer networked to a server computer, with processing split between the two types of machines, is called a(n)

answer

two-tiered client/server architecture

question

Which of the following is the most popular mobile operating system?

answer

android

question

How would you determine the market demand for your firm's IT services?

answer

hold focus groups to assess your services

question

The ________ PC, becoming the standard PC in the Personal Computer Era, uses the Windows operating system software on a computer with an Intel microprocessor.

answer

wintel

question

The development of TCP/IP occurred during the ________ era.

answer

enterprise computing

question

Which of the following is a leading networking hardware provider?

answer

Cisco

question

Today, many business firms continue to operate their legacy systems that meet a business need and would be costly to replace.

answer

true

question

Which of the following is not one of the current software platform trends?

answer

multicore processors

question

Web services can exchange information between two different systems only if the operating systems and programming languages upon which the systems are based are identical.

answer

false

question

Hardware and software acquisition costs account for about ________ percent of TCO.

answer

20

question

The decision to purchase your own IT assets or rent them from external providers is also referred to as the rent-versus-buy decision.

answer

true

question

Application server software is responsible for locating and managing stored Web pages.

answer

false

question

________ surfaces allow users to gesture on a screen with several fingers to execute commands.

answer

multitouch

question

the introduction of the minicomputer

answer

allowed computers to be customized to specific needs of departments or business units

question

The phenomenon of employees using their own devices in the workplace is known as

answer

BYOD

question

Which of the following factors does not help explain why computing resources today are ever more available than in previous decades?

answer

widespread rejection of technology standards

question

A primary example of centralized processing is client/server computing.

answer

false

question

Running a Java program on a computer requires

answer

a Java Virtual Machine to be installed on that computer.

question

TCO refers to the original cost of purchased technology: both hardware and software.

answer

false

question

Software that manages the resources of the computer is called

answer

operating system software

question

Enterprise infrastructure requires software that can link disparate applications and enable data to flow freely among different parts of the business.

answer

True

question

All of the following are cloud computing services except

answer

virtualization as a service.

question

Which of the following is not one of the NIST defined characteristics of cloud computing?

answer

reduced elasticity

question

________ states that the value or power of a network grows exponentially as a function of the number of network members.

answer

Metcalfe's law

question

Which type of computing refers to firms purchasing computing power from remote providers and paying only for the computing power they use?

answer

on-demand

question

Which of the following is not an IT infrastructure service component?

answer

operating system software

question

The operating system is used to manage the computer's activities.

answer

true

question

Java software is designed to run on any computing device, regardless of the specific microprocessor or operating system it uses.

answer

true

question

In N-tier computing, significant parts of Web site content, logic, and processing are performed by different servers.

answer

true

question

Quantum computing is implemented primarily with enterprise or ISP servers.

answer

false

question

Whereas HTML is limited to describing how data should be presented in the form of Web pages, XML can perform presentation, communication, and data storage tasks.

answer

true

question

Which type of infrastructure service provides voice and video connectivity to employees, customers, and suppliers?

answer

telecommunications

question

A(n) ________ is an integrated circuit to which two or more processors have been attached for enhanced performance and reduced power consumption.

answer

multicore processor

question

________ are created by combining and customizing components from different online software applications.

answer

mashups

question

A recent addition to the mobile digital platform is

answer

wearable computing devices

question

The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture.

answer

true

question

Specifications that establish the compatibility of products and the ability to communicate in a network are called

answer

technology standards

question

Hypertext markup language specifies how text, graphics, video, and sound are placed on a Web page document.

answer

true

question

________ allows a single computing resource, such as a server, to appear to the user as multiple logical resources.

answer

virtualization

question

Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations?

answer

total cost of ownerships

question

The process of presenting a set of computing resources (such as computing power or data storage) so that they can all be accessed in ways that are not restricted by physical configuration or geographic location is called

answer

cloud computing

question

________ uses individual atoms and molecules to create computer chips and other devices thinner than a human hair.

answer

nanotechnology

question

The introduction of the minicomputer

answer

allowed computers to be customized to the specific needs of departments or business units.

question

The ability to be in many different states at once, dramatically increasing processing power, is a hallmark of

answer

quantum computing

question

IT infrastructure consists of just those physical computing devices required to operate the enterprise.

answer

false

question

________ provides a standard format for data exchange, enabling Web services to pass data from one process to another.

answer

XML

question

Sets of loosely coupled software components that exchange information with each other using standard Web communication standards and languages are referred to as

answer

web services

question

________ are computers consisting of a circuit board with processors, memory, and network connections that are stored in racks.

answer

blade servers

question

A software tool with a graphical user interface for displaying Web pages and for accessing the Web and other Internet resources is called a Web

answer

browser

question

The network standard for connecting desktop computers into local area networks that enabled the widespread adoption of client/server computing and local area networks and further stimulated the adoption of personal computers is

answer

ethernet

question

A(n) ________ server is used to communicate between a Web server and an organization's back-end systems.

answer

application server

question

Scalability refers to the ability of a computer, product, or system to expand to serve a large number of users without breaking down.

answer

true

question

Which type of software is created and updated by a worldwide community of programmers and available for free?

answer

open source

question

SANs maintain a series of servers and provide fee-paying subscribers with space to maintain their Web sites.

answer

false

question

Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down?

answer

scalability

question

An application server may reside on the same computer as a Web server or on its own dedicated computer.

answer

true

question

SaaS refers to

answer

hosting and managing access to software applications delivered over the Internet to clients on a subscription basis.

question

All of the following are current hardware platform trends except

answer

unix

question

As referred to in the text, legacy systems are

answer

traditional mainframe-based business information systems.

question

Which of the following is not one of the main six factors to consider when evaluating how much your firm should spend on IT infrastructure?

answer

your firm's organizational culture

question

The technology trends exhibited by Portugal Telecom, as discussed in the chapter opening case, illustrate the shift away from green computing.

answer

false

question

At what percent of capacity do most servers operate?

answer

15-20%

question

Legacy systems are still used because they

answer

are too expensive to redesign

question

The multitasking, multi-user, operating system developed by Bell Laboratories that operates on a wide variety of computing platforms is

answer

unix

question

Which of the following describes Immanuel Kant's Categorical Imperative?

answer

Correct If an action is not right for everyone to take, it is not right for anyone to take.

question

Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware.

answer

true

question

Computer abuse refers to acts involving the computer that may not be illegal but are considered unethical.

answer

true

question

Liability is a feature of political systems and allows individuals to recover damages done to them by others.

answer

true

question

Privacy protection in the United States is ________ in Europe.

answer

much less stringent than

question

The most common reason business systems fail is

answer

data quality

question

As per the ________, if an action cannot be taken repeatedly, it is not right to take at all.

answer

slippery-slope rule

question

The ethical guideline that asks you to put yourself in the place of others, and think of yourself as the object of the decision, is called the Utilitarian Principle.

answer

false

question

Which of the following is not one of the current key technology trends that raises ethical issues?

answer

increase in multimedia quality

question

Which of the following best describes intellectual property?

answer

intangible property created by individuals or corporations

question

The ________ brought copyright law to the Internet age by outlawing the circumvention of technology-based protections of copyrighted materials.

answer

Digital Millennium Copyright Act

question

"Look and feel" copyright infringement lawsuits are concerned with

answer

the distinction between an idea and its expression.

question

The Federal Trade Commission FIP principle of Notice/Awareness states that

answer

web sites must disclose their information practices before collecting data.

question

Any intellectual work product that isn't based on public knowledge can be classed as a trade secret.

answer

true

question

A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the Utilitarian Principle in evaluating this situation?

answer

Correct His action is acceptable, because the higher social value is the survival of the family.

question

Which of the following ailments is caused by tens of thousands of repetitions under low-impact loads?

answer

rsi

question

In 2010, the FTC added all of the following recommendations to its privacy guidelines except

answer

Correct firms should limit the length of time that any personal data is stored to six months or less.

question

The extreme difference among different social groups regarding their access to computers and the Internet is called the ________ divide.

answer

digital

question

In the ________ model of informed consent, personal information can be collected until the consumer specifically requests that his or her data not be collected.

answer

opt-out

question

________ means that you accept the potential costs and obligations for the decisions you make.

answer

Responsibility

question

The strength of patent protection is that it

answer

grants a monopoly on underlying concepts and ideas.

question

As discussed in the chapter, all of the following are steps in the process for analyzing an ethical issue except

answer

Correct assigning responsibility.

question

Software that manages the resources of the computer is called

answer

operating system software.

question

In a multi-tiered network

answer

the work of the entire network is balanced over several levels of servers.

question

Enterprise infrastructure requires software that can link disparate applications and enable data to flow freely among different parts of the business.

answer

true

question

Which of the following is not one of the NIST defined characteristics of cloud computing?

answer

reduced elasticity

question

All of the following are cloud computing services except

answer

Correct virtualization as a service.

question

________ uses individual atoms and molecules to create computer chips and other devices thinner than a human hair.

answer

Nanotechnology

question

Which type of infrastructure service provides voice and video connectivity to employees, customers, and suppliers?

answer

telecommunications

question

Which of the following is a leading networking hardware provider?

answer

cisco

question

TCO refers to the original cost of purchased technology: both hardware and software.

answer

false

question

The ability to be in many different states at once, dramatically increasing processing power, is a hallmark of

answer

quantum computing.

question

Interpretations of Moore's law assert that

answer

Correct computing power doubles every 18 months.

question

The technology trends exhibited by Portugal Telecom, as discussed in the chapter opening case, illustrate the shift away from green computing.

answer

false

question

A primary example of centralized processing is client/server computing.

answer

false

question

Which type of software is created and updated by a worldwide community of programmers and available for free?

answer

open source

question

Place the following eras of IT infrastructure evolution in order, from earliest to most recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal Computer; and 5. Mainframe and Minicomputer.

answer

5,4,3,2,1

question

Hardware and software acquisition costs account for about ________ percent of TCO.

answer

20

question

Whereas HTML is limited to describing how data should be presented in the form of Web pages, XML can perform presentation, communication, and data storage tasks.

answer

true

question

________ provides a standard format for data exchange, enabling Web services to pass data from one process to another.

answer

xml

question

As referred to in the text, legacy systems are

answer

traditional mainframe-based business information systems.

question

Application server software is responsible for locating and managing stored Web pages.

answer

false

question

The introduction of the minicomputer

answer

allowed computers to be customized to the specific needs of departments or business units.

question

Which of the following factors does not help explain why computing resources today are ever more available than in previous decades?

answer

widespread rejection of technology standards

question

The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture.

answer

true

question

Specifications that establish the compatibility of products and the ability to communicate in a network are called

answer

technology standards.

question

A(n) ________ server is used to communicate between a Web server and an organization's back-end systems.

answer

application server

question

A software tool with a graphical user interface for displaying Web pages and for accessing the Web and other Internet resources is called a Web

answer

browser

question

Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations?

answer

total cost of ownership

question

Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions, are referred to as

answer

software packages.

question

A client computer networked to a server computer, with processing split between the two types of machines, is called a(n)

answer

two-tiered client/server architecture.

question

A SAN is a ________ network.

answer

storage area

question

The phenomenon of employees using their own devices in the workplace is known as

answer

bod

question

Which of the following is not an IT infrastructure service component?

answer

operating system software

question

Java software is designed to run on any computing device, regardless of the specific microprocessor or operating system it uses.

answer

true

question

Running a Java program on a computer requires

answer

a Java Virtual Machine to be installed on that computer.

question

In N-tier computing, significant parts of Web site content, logic, and processing are performed by different servers.

answer

true

question

Quantum computing is implemented primarily with enterprise or ISP servers.

answer

false

question

Which of the following is the most popular mobile operating system?

answer

android

question

Which of the following statements about Linux is not true?

answer

Correct It has garnered 20 percent of the server operating system market.

question

The ________ PC, becoming the standard PC in the Personal Computer Era, uses the Windows operating system software on a computer with an Intel microprocessor.

answer

wintel

question

Today's nanotechnology-produced computer transistors are roughly equivalent in size to

answer

a virus

question

A(n) ________ is an integrated circuit to which two or more processors have been attached for enhanced performance and reduced power consumption.

answer

multicore processor

question

________ are created by combining and customizing components from different online software applications.

answer

Mashups

question

A recent addition to the mobile digital platform is

answer

wearable computing devices.

question

Hypertext markup language specifies how text, graphics, video, and sound are placed on a Web page document.

answer

true

question

Which type of computing refers to firms purchasing computing power from remote providers and paying only for the computing power they use? on-

answer

on-demand

question

________ allows a single computing resource, such as a server, to appear to the user as multiple logical resources.

answer

Virtualization

question

The process of presenting a set of computing resources (such as computing power or data storage) so that they can all be accessed in ways that are not restricted by physical configuration or geographic location is called

answer

cloud computing

question

The decision to purchase your own IT assets or rent them from external providers is also referred to as the rent-versus-buy decision.

answer

true

question

Creative work driven by new knowledge and information is an insignificant part of management responsibility.

answer

false

question

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is

answer

operations research

question

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

answer

Management informations systems

question

Order data for baseball tickets and bar code data are examples of

answer

raw input

question

Disciplines that contribute to the technical approach to information systems are

answer

operations research, management science, and computer science.

question

Which of the following objectives best describes the business strategy behind the technologies implemented by the San Francisco Giants, as discussed in the chapter case?

answer

competitive advantage

question

Thomas Friedman's declaration that the world was now "flat" meant that

answer

the Internet has reduced the economic advantages of developed countries.

question

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called

answer

the information value chain

question

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

answer

improved decision making

question

In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is

answer

operational management

question

Which of the following are key corporate assets?

answer

intellectual property, core competencies, and financial and human assets

question

An example of an organizational complementary asset is

answer

using the appropriate business model.

question

A managerial element in the UPS tracking system described in the chapter is

answer

the decision to use automation.

question

A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?

answer

social

question

Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.

answer

true

question

Data management technology consists of the

answer

software governing the organization of data on physical storage media.

question

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?

answer

improved decision making

question

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?

answer

production workers

question

Which level of the organization are ESS specifically designed to serve?

answer

senior management

question

Supply chain management systems are more externally oriented than enterprise systems.

answer

true

question

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

answer

decision-support

question

Using the Internet to buy or sell goods is called

answer

e-commerce

question

________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and distribution.

answer

SCMs

question

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

answer

extranet

question

All of the following statements regarding IBM Notes are true except which one?

answer

it began as an e-mail and messaging client

question

A(n) ________ is typically a major source of data for other systems.

answer

transaction processing system

question

What is the most important function of an enterprise application?

answer

enabling business functions and departments to share information

question

Which of the following statements about collaboration is not true?

answer

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

question

The four major enterprise applications are

answer

enterprise systems, SCMs, CRMs, and KMSs.

question

Which of the following is a firm's CPO responsible for?

answer

ensuring that the company complies with existing data privacy laws

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