MIS 180 Judge Midterm – Flashcards
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An MIS infrastructure is ___________ and ___________.
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Hardware & Software
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What is a challenge for cloud computing that could cause employee performance to decrease?
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Required internet connectivity
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According to the text, which of the following does not benefit from smart grid computing?
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Verizon's grid
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The cloud computing service provider_________, specializes in word processor, spreadsheet, and online presentation tool services.
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Google
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What are the ramifications of improper electronic recycling, when analyzing the example of a single desktop computer?
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All of these.
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Where would you categorize a cloud computing benefit that allows a customer to store fewer applications on a client computer, when the memory allowing for increases in performance?
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Increased performance
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What are the three factors driving sustainable MIS infrastructures?
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Open Compute Project, availability of renewal energy, and carbon emissions
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Dreamworks Animation Company used which sustainable infrastructure component to complete many of its films, including Shrek, Madagascar, and Antz?
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Grid computing
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Each year businesses lose time and money because of system crashes and failures. Which of the following offers the best way to protect and entire system from crashes and failures?
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Backup and recovery plans
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A disaster recovery plan contains a __________ that outlines the costs to support the plan.
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Disaster recovery cost curve
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What charts the cost to the company of the unavailability of information and technology and the cost to the company's disaster over time?
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Disaster recovery cost curve
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What characteristics support a sustainable MIS infrastructure?
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Grid computing, cloud computing, and virualization
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The optimal disaster recovery plan in terms of cost and time is where on the disaster recovery cost curve?
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Where the two cost effects are equal to one another
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Cheap electricity is great for keeping business energy costs down, but this means we have to rely more on ________ for power.
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fossil fuels
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What is a widely held but difficult to achieve standard of availability for a system?
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"Five 9s" availability
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The power of MIS comes from its ability to _______ information.
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capture, process, and transfer
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What are the different options where an emergency notification service can be deployed?
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Through the firm's own infrastructure or by an outside service.
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Cloud computing allows users to connect via a web browser and stores all of your software documents "in the cloud", which of the following there is no more need for users to have______.
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locally installed programs
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Which characteristics support an agile MIS infrastructure?
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Accessibility, availability, maintainability, portability, reliability, scalability, usability
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Building and deploying flexible systems can allow for ________.
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Solutions for unexpected business environmental changes.
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What is the primary difference between a worm and a virus?
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A virus must attach to something to spread, whereas a worm does not and can tunnel itself into the computer.
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Which of the following is not considered a form of biometrics?
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Password
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Applications allowed to be placed on the corporate network, like IM software, and corporate computer equipment used for personal reason on personal networks are two areas that should be addressed by managers in which of the following company policies?
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Information security policies
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What is a hardware of software that guards a private network by analyzing incoming and outgoing information for the correct markings?
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Firewall
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What is forging of someone's identity for the purpose of fraud?
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identity theft
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What is a data file that identifies individuals or organizations online and is comparable to a digital signature?
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Digital certifcate
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What are critical questions that managers should ask when determining the cost of downtime?
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What is the productivity cost associated with each hour of downtime? How many transactions can the company afford to lose without significantly harming business?
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What is the difference between phishing and pharming?
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Phishing is a technique to gain personal information for the purpose of identity theft; pharming reroutes requests for legitimate websites to false websites.
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Which of the following is considered a type of biometrics?
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Voice Face Iris
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Which of the following should be included in a company email privacy policy?
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Definition of legitimate email users and explanation of what happens to accounts after a person leaves the organization Statement discouraging sending junk email or spam to anyone who doesn't want to receive it Statement informing users that the organization has no control over email once it has been transmitted outside the organization
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Which of the following would you find in a typical internet use policy?
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All of these. User ramifications if the policy is violated User responsibility for properly handling offensive material User responsibility for protecting the company's good name
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Which of the following is the main drawback of biometrics?
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It can be costly and intrusive
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What is the one of the most common forms of computer vulnerabilities that can cause massive computer damages?
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Virus
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The best and most effective way to manage authentification is through _________.
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Biometrics
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What is the process that provides a user with permission including access levels and abilities such as a file access, hours of access, and the amount of allocated storage space?
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Authorization
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What is a device around the same size as a credit card, containing embedded technologies that can store information and small amounts of software to perform some limited processing?
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Smart card
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Which of the following is not included as a common stipulation an organization would follow....
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Do not state the consequences of violating the policy
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Jensen is a senior developer for HackersRUs, a company that helps secure management information systems. Jensen's new task is to break into the computer system of one of the HackerRUs's top clients to identify system vulnerabilities and plug the holes. What type of hacker is Jensen?
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White-hat hacker
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The most secure procedures combine which of the following authentification and authorization techniques?
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All of these. Something the user knows, such as a user ID and password Something the user has, such as a smart card or token Something that is part of the user, such as a fingerprint or voice signature
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Which quadrant in the cost of downtime includes equipments rental, overtime costs, and travel expenses?
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Other expenses
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Imagine you accidentally mistype the URL for your bank and you are redirected to a fake website that collects your information. What type of identity theft were you just a victim of?
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Pharming
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Which of the following represents the primary ebusiness revenue models?
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Advertising fees, license fees, subscription fees, transaction fees, value-added service fees
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Which of the following represents the connecting and communicating tools supporting and driving ebusiness?
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Email, instant messaging, podcasting, content management systems, videoconferencing, web conferencing
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Which of the following represents the primary forms of ebusiness?
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Content providers, intermediaries, online marketplaces, portals, service providers, transaction brokers
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Which of the following is an example of a clickstream data metric?
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All of these. Dates and times of visits Number of customers with shopping carts The number of page views
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Which of the following is not an ISP?
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Facebook
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An API is a set of routines, protocols, and tools for __________.
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Building software applications
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Some of the benefits for a company to operate an internal wiki are that they are great tools for all of the following excepts:
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Building software applications
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What is a potential problem or impact of technology dependence?
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All of these Outages hold potentially great havoc for people, businesses, and educational institutions that rely heavily on technology Many have a need to be continuously connected for every activity that potentially eliminates crucial in-person social skills and could stunt psychological growth How do people or businesses function if the connection is down?
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Universities were among some of the first users of the internet. What was the Internet first called?
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ARPANET
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Which type of ebusiness model best describes Apple?
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click-and-mortar
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Managing consumer trust is a challenge for ebusinesses. Which of the following is a good way to build trust when working with customers over the Internet?
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All of these Be accessible to communicate in person Be available to communicate in person Use customer testimonials that link to your client's website
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What is the difference between ecommerce and ebusiness?
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Ecommerce is buying and selling of goods or services online, ebusiness includes ecommerce and all activities related to internal and external business operations.
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Which of the following are challenges of Business 2.0?
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All of these Information vandalism Technology dependence Violations of copyright and plagiarism
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Which of the following is a challenge of sustaining technology?
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Provides a product that does not meet existing customer's future needs
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Which of the following is not an example of explicit knowledge?
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Employee opinion
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Which of the following is not a characteristic of Business 2.0?
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Web browser
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What type of ebusiness model is Amazon using?
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Pure play
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Amazon creates a unique recommendation listing for each customer that revisits its website. How could you describe this type of ebusiness strategy?
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Personalization
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eBay buyers voluntarily comment to other users and sellers on the quality of service, promptness of shipping, and their satisfaction with the product. This is one of the most popular examples of user-generated content and is called
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Reputation system
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Changing business processes with MIS outlines how to improve the three levels of business processes, which include operational, managerial, and strategies, operational to strategic, what are the three major improvement strategies that the author describe?
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Automation----streamlining----reengineering
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Which of the following explains why a company would implement a BPR strategy?
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To create value for the customer
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Which of the following processes focuses on the entire customer order process and operates across functional departments?
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Order to delivery process
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Which of the following does not represent an example of analytical information?
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Unstructured long-term decisions
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Which of the following is an example of an intelligent system?
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All of these The Firefighter Robot that can extinguish flames at chemical plants Shell Oil's Smart Pump robot that pumps gas for the customer A robot that cleans and sweeps at a local airport
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What is the primary difference between OLTP and OLAP?
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OLTP is used to capture transactional and event data; OLAP is used to manipulate information OLTP is used at the operation level; OLAP is used at the managerial level OLTP is used to support structured decisions; OLAP is used to support semistructured decisions
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Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on________.
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All of these Understanding how successful a firm is at achieving its goals and objectives Analyzing if a firm is doing the right things Setting the right goals and ensuring they are accomplished
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When evaluating the six-step decision making process, what occurs during the solution selection step?
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The solution that best solves the problem is selected
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Ann-Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to calculate her company's market share. When evaluating the prior year numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales. What is Anne-Marie's current market share?
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10%
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When viewing systems thinking, source documents are the original transaction records. What would the source documents for a medical doctor's payroll system include?
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All of these Employee time sheets Employee benefit reports Employee wage rates
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What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?
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Biomimicry
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What is the primary goal of using As-Is and To-Be process models?
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To determine what the problem is and how to solve the problem
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Which of the following is not a feature of a neural network?
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Neural networks can analyze linear relationships only
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Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the following does not represent a cross-functional business process?
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Processing payroll
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When considering the five steps of the order-to-delivery business process, creating campaigns and checking inventory are included in which of the following steps?
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Step 1- marketing
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Which of the following is not included as a common stipulation an organization would follow..
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Do not state the consequences of violating the policy
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In the information technology world, which of the following are examples of ethical issues...
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All of the following Employees copying and distributing company-owned software Employees searching other employees' private information without consensus Employees intentionally creating or spreading viruses to confuse IT
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How do companies know when they are doing well---- or poorly?
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creating metrics to measure performance which will indicate success/failure
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What type of system uses transactional data to support operational decision making?
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TPS
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Which is one of the steps in decision making?
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test a solution
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Which of the following is not a strength of a Neural Network?
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arrive at the optimal answer to a problem
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What type of system captures the day-to-day transactions of the business?
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OLTP
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DARPA stands for?
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Defensive Advanced Research Projects Agency
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Sir Tim Berhners-Lee is the inventor of?
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Hypertext Transport Protocol (HTTP)
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Who was a key to the development of the first popular web browser?
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Marc Andressen
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The innovator's dilemma can be viewed as good or bad for the economy. Which of the following products captures this is good or bad?
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both the iPad and iPhone
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Which of the following is not a characteristic of Web 2.0?
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All of the above Collaboration Open sourcing of intellectual property Free access to content User contributed content
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A MIS Architect must consider all but which of the following when creating the MIS infrastructure plan?
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Size of the building
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What are the key cost tradeoffs when deciding economically the best disaster and recovery plan?
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revenue losses vs. co-location costs
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Steve Jobs and Apple created a big advantage in the technology industry with the introduction of the iPod, iPhone, and iPad. What are these all examples of?
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All of these Competitive advantage Competitive intelligence First-mover advantage
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Which of the following represents a reason that competitive advantages are typically temporary>
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All of these The competitor will hire away your key employees The competitor quickly sees ways to duplicate your business operations The competitor will purchase new technology
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Greg works for Geneva Steel Corporation. Greg's duties include managing the overall processes for the company and transforming the steel resources into goods. Which department would Greg most likely work in?
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Operations Manager
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Which of the following provides an example of information?
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What is my worst-selling product?
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Which of the following provides an example of data?
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Who is customer number 12345XX
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When buyer power is low, supplier power is typically______.
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High
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Which of the following represents the definition of a variable?
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A data characteristic that stands for a value that changes or varies over time.
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Competitive intelligence is the process of gathering information about the competitive environment, including __________.
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Competitors' plans
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Feedback is information that returns to its original transmitter and modifies the transmitter's actions. What would the original transmitter include?
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Input, transform, output
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Amazon.com uses a customer profiling system whenever a customer visits its website. Using this system, Amazon can offer products tailored to that particular customer's profile and buying pattern. What is Amazon using to achieve this competitive advantage?
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Product differentiation
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Your boss, Kerry Miller, has asked you to analyze the soft-drink industry using Porter's Five Forces Model. Which of the following represents rivalry in the soft-drink industry?
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Coke and Pepsi submit bids to the owner of a football stadium for the exclusive sale of their products during games
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Your boss, Kerry Miller, has asked you to analyze the soft-drink industry using Porter's Five Forces Model. Which of the following represents supplier power in the soft-drink industry?
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Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases
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Which of the following is not considered a core driver of the information age?
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Competitive intelligence
