MGMT6-Chapter 10 Test – Flashcards

Companies are making greater use of teams because teams have been shown to increase (1) customer satisfaction, (2) product and service quality, (3) speed and efficiency in product development, and (4) employee job satisfaction.

A company engaged in cross-training is training team members to do all or most of the jobs performed by the other team members.

The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk.

Social loafing occurs when workers withhold their efforts and fail to perform their share of the work.

Teams are typically required when tasks are complex, require multiple perspectives, or require repeated interaction with others to complete.

Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs.

Cross-functional teams are purposefully composed of employees from different functional areas of the organization.

One of the disadvantages of project teams is their lack of flexibility.

Norms are informally agreed-upon standards that regulate team behavior. They are valuable because they let team members know what is expected of them.

As teams develop and grow, they pass through three stages of development. These three stages are (1) perceived team, (2) felt team, and (3) manifest team.

A(n) _____ is defined as a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

How are organizations using teams to help increase customer satisfaction?

A research organization has project teams that perform field research for its clients. Each member of these project teams is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. Thus, the team is able to work normally even when one of its members is absent. The organization uses _____ to make its project teams more efficient.

_____ is one of the disadvantages associated with the use of work teams.

Teams should NOT be used when:

Teams are typically required when:

A manager who wants to give his team the highest amount of autonomy should select _____.

In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is:

A(n) _____ is defined as a group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service.

Self-managing teams are different from semi-autonomous work groups in that team members:

_____ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Which of the following statements is true of virtual teams?

_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units.

Which of the following kinds of teams is always temporary?

Which of the following statements regarding cohesiveness is true?