MGMT 3661 Final – Flashcards

Of the management functions, which is considered the most fundamental?

The official goals of the organization are best represented by the ___.

SWOT analysis stands for:

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's ___.

___ refers to what sets the organization apart from the others and provides it with a distinct edge.

___ is primarily responsible for strategic goals/plans.

___ is the final step in the MBO process.

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called:

One major limitation of goals and plans is:

Which of these are described by mission statements?

The planning process begins with which of these?

Managers use ___ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.

Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of ___ goals.

which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?

___ are the broad statements of where the organization wants to be in the future.

"We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's ___.

Which of these are true about contingency plans?

A company's ___ competence is something that the organization does especially well in comparison to its ___.

___ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n) ___.

In using MBO, objectives should be set by the:

Michael Porter's competitive strategies model suggests that a company can adopt one of three strategies:

One of the elements of competitive advantage is:

The organization's reason for existence is known as the organization's ___.

___ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.

___ is the act of determining the organization's goals and the means for achieving them.

___ is the first step in the MBO process.

A long-term time frame is most closely associated with:

Which type of plans helps managers implement the overall strategic plan?

The BGC Matrix organizes businesses along two dimensions:

Which of the following refer to specific results expected from individuals?

Which of these is(are) primarily concerned with tactical goals/plans?

Which of the following is a commonly-cited limitations of planning?

Which of the following is not a step in the organizational planning process?

A statement that identifies distinguishing characteristics of an organization is known as a(n):

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?

___ refers to a desired future state that an organization attempts to realize.

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?

___ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.

Which of these is a method of management whereby managers and employees define goals for every department, project and person and use them to monitor subsequent performance?

Managers are considered to have a(n) ___ style when they prefer to consider complex solutions based on as much data as they can gather.

Examples of non-programmed decisions would include the decision to:

Which of the following is the first step in the managerial decision making process?

Intuition is based on ___, but lacking in ___.

People with a(n) ___ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.

Which of the following means that all the information the decision-maker needs is fully available?

The ___ is the individual who is assigned the role of challenging assumptions made by the group.

All of the following are characteristics of the administrative decision making model except:

Associated with the condition of ___ is the lowest possibility of failure.

Which of the following has the highest possibility of failure?

___ approach describes how managers actually make decisions, where as ___ approach defines how a decision-maker should make decisions.

Which style is used by people who prefer simple, clear-cut solutions to problems?

___ refers to the tendency of people in groups to suppress contrary opinions.

Which of the following means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable?

The four positions on the possibility of failure scale include certainty, risk, ambiguity, and ___.

The concept that people have the time and cognitive ability to process only a limited amount of information on which to base decisions is known as:

When a small community hospital decides to add a radiation therapy unit, it is considered a:

Which approach defines how a decision-maker should make decisions?

Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of ___.

The ___ model of decision making is most valuable when applied to ___.

Which of the following is the process of forming alliances among managers during the decision making process?

Jefferson Inc. is an information technology consulting firm located Washington D.C. Decisions at Jefferson are complex and involve many people, with a significant amount of disagreement and conflict. Which decision-making model gits best for the organization?

Which of the following is a choice made from available alternatives?

The condition under which ambiguity occurs is when:

Personal ___ style refers to differences among people with respect to how they perceives problems and make decisions.

Zachary, a manager at ExecuComp, receives quarterly reports, which track his department's production statistics. However, these report lack key information regarding reject rates. Which of the following components of the control model need improvement?

Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. this group is an example of:

Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

What quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC?

Which of the following includes anticipated and actual expense for a responsibility center?

Ron meets with his company's accountant to discuss the budget of anticipated and actual expense for each segment of the organization. This involves review of which type of budget?

Which is the first step in the feedback control system?

which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

Relative to flat organizational structure, a tall structure has a ___ span of management and ___ hierarchical levels.

The matrix structure violates which of the following principles of management?

Carly's Clothes, Inc. manufactures children's clothes. Which of the following departments for Carly's Clothes can be considered a line department?

Which of the following refers to the deployment of organization resources to achieve strategic goals?

Jacob was recently looking at his company's organization chart in an attempt to discover who reports to whom. Jacob is studying his organization's:

Which of the following is the basis for grouping positions into departments and departments into the total organization?

Strategy defines ___ to do (it) while organizing defines ___ to do (it).

Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a ___ structure.

Global companies often use a ___ structure to achieve simultaneous coordination of products across countries.

Which of the following typically is NOT considered a staff department?

A formal chain of command for both functional and divisional relationships is provided by the ___ approach to stucture.

The ___ is an organization structure that divides the major functions of the organization into separate companies.

Which of the following characteristics distinguishes authority?

___ refers to a clearly defined line of authority in the organization that includes all employees.

All function in a specific country or region report to the same division manager in ___ divisions.

All of the following are advantages of a functional structure EXCEPT:

Change and uncertainty in the environment are usually associated with ___.

All well-designed control systems involve the use of ___ to determine whether performance meets established standards.

___ standards represent an international standard for quality management.

Which of the following is the process of measuring your organizational process against the best in the industry?

Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

Which of these is based on a set of international standards for quality?

Which of the following is the systematic process through which managers regulate organizational activities?

A quality circle is a group of ___ volunteer employees.

All of the following are major perspectives of the Balanced Scorecard EXCEPT ___.

___ means that decision authority is located near the ___ of the organization.

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called ___.

Which of the following organizations have a flat structure compared to others?

The formal and legitimate right of a manager to make decisions is ___.

Self-contained unit structure is a term used for:

A pure functional structure is most appropriate for achieving:

When departments are grouped together on the basis of organizational outputs, the organization is using a:

Which department performs tasks that reflect the organization's primary goals and mission?

An advantage of functional structures is the:

Relative to the functional structure, the divisional structure:

Salta Communications is a global telecommunications company that has operations on four continents. The CEO's direct supervisors include VPs for the North American South American, European, and the Asian divisions. Salta can best be described as using what organizational structure?

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:

All of the following are the major disadvantages of the matrix structure EXCEPT:

Which of the following refers to the number of employees reporting to a supervisor?

Organization structure is defined as the:

Which of the following factors is NOT associated with a larger span of control?

Typically, project managers have authority over ___ but not over ___ assigned to it.

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by manages within the company. This is referred to as ___ control.

The ___ plans future investments in major assets to be depreciated over several years.

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its:

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

All of the following are key steps of setting up feedback control systems EXCEPT:

Quality circles are based on the assumption(s) that:

___ means that each employee is held accountable to only one supervisor.

Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?

When work specialization is extensive:

The biggest advantage to a virtual network approach is ___ and ___ on a global scale.

Which of the following structures is the most consistent with a strategy of stability?

Which of the following refers to the degree to which organizational task are subdivided into individual jobs?

Which of the following characteristics distinguishes authority?

Global companies often use a _____ structure to achieve simultaneous coordination of products across countries.

Change and uncertainty in the environment are usually associated with _____.

Which of the following refers to the number of employees reporting to a supervisor?

A(n) _____ typically outlines the knowledge, skills, education, and physical abilities needed to perform the job adequately.

Which of the following is tied to the goal of managing talent in organizations?

The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource _____.

Recruiting and selecting employees involves which human resource management goal?

Conolly Company uses internal recruiting whenever possible. This practice:

_____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

_____ is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees.

_____ is a clear and concise summary of the specific tasks, duties and responsibilities for a particular job.

Which of the following created the Equal Employment Opportunity Commission?

When trying to overcome the resistance for change, which approach is best suited when change is technical?

Which of the following is a change in the manner in which an organization does its work?

Which of the following is a person who sees the need for and fights for productive change in an organization?

Shared development of innovations among several departments is emphasized by the _____ approach to innovation

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be _____.

Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

_____ change is a change in the organization's product or service outputs.

The adoption of a new idea or behavior by an organization is known as organizational _____.

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

_____ is the ability to influence people toward the attainment of goals.

The leader who stimulates high standards and champions dedication to vision is a _____ leader.

A(n)_____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission.

Which of the following is NOT a valid component of authentic leadership?

The distinguishing personal characteristics of a leader are known as:

Which of the following characteristics of leaders have been studied?

Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?

Which of the following is consistent with initiating structure?

The key assumption of Hersey and Blanchard's situational model is that subordinates vary in their:

Fiedler used all of the following to describe how leaders fit the situation EXCEPT:

Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

Some of the key characteristics associated with charismatic leaders include:

The _____ leader is distinguished by his/her ability to bring about organizational change.

Which type of leader clarifies the role and task requirements of subordinates?

Which of these is the potential ability to influence the behavior of others?

Which of the following is the power coming from a formal management position in the organization?

_____ power is based in the ability of the leader to do such things as recommend promotions

Which of the following types of power is vested in the manager's ability to punish employees?

Which of the following types of power stems from a leader's special knowledge?

Referent power depends on the leader's:

Companies can reduce boundaries and increase collaboration with other organizations by creating:

A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they do not:

Which of the following is a standard of conduct that is shared by team members and guides their behavior?

At Bright Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Jackie, a top-level manager at an accounting firm, spends a significant part of her work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

An evaluation that predisposes a person to act in a certain way is called a(n) _____.

Nick is primarily driven by a need to establish close social relationships with other people. Alderfer's ERG Theory would suggest he is motivated by:

Lisa has a desire to influence others, be responsible for them, and have authority over them. Applying McClelland's Acquried Needs Theory, it can be described as her:

The consistency corporate culture has a(n) _____ focus and an orientation for a _____ environment.

A "dairy farm" view of management (contented cows give more milk), thinking that satisfied workers will give more work was advocated by:

The involvement corporate culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

When Charles measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

The _____ is a single European currency that replaced 12 national currencies and unified a massive marketplace.

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

The individual performer is a _____; whereas, the manager has to be a(n) _____.

The adaptability corporate culture emerges in an environment that requires _____ response and _____ decision making.

Lauren dislikes almost everything about her job. The only reason she continues to work at Big Bank is the excellent benefits package she receives. Lauren is motivated by:

The _____ refers to measuring an organization's social performance, its environmental performance, and its financial performance.

Jackson Enterprises provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of Herzberg's Two-Factor Theory?

According to Herzberg's Two-Factor Theory, _____ is an example of a hygiene factor.

During the _____ stage of team development, the major emphasis is on task accomplishment.

From the list provided below, only _____ is(are) included in an organization's task environment.

Bob enjoys his job as a teacher, not because of the pay or benefits, but because he feels good about shaping the minds of tomorrow's leaders. Bob is motivated by:

Phone Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Phone Replacement operates on:

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

Which of the five stages of team development is marked by conflict and disagreement?

Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?

John and Ralf have a difficult time getting along at work. Most days, John spends a lot of time cracking jokes and goofing off, while Ralf constantly nags him and tells him to act like a grownup. On days when John is more reserved, Ralf does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification?

The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the:

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.

Which of the following is based on the relationships between effort, performance, and outcomes?

Which of the following theories focuses on changing or modifying employees' on-the-job behavior through the appropriate use of immediate rewards and punishments?

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered:

Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?

According to Hofstede's Value Dimensions, _____ refers to a value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity.

Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success?

Many organizations are adapting to the environment by developing more of a(n) _____ relationship rather than a(n) _____ relationship with competitors.

Rob believes his employees are responsible, creative, and able to work with minimal direction. He is a:

With a philosophy of _____, managers weave environmental and social concerns into every strategic decision, revise policies and procedures to support these efforts and goals.

A high-performance corporate culture is based on all of the following except:

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be _____.