MGMT 3013- Behavior – Flashcards
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____forces refer to those aspects of a culture that guide and influence relationships among people.
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Social
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The nineteenth and early twentieth centuries saw the development of which management perspective?
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the classical perspective
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which of these perspectives emphasized a rational, scientific approach to the study of management, and sought to make organizations efficient operating machines?
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the classical perspective
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who is considered the first lady of management?
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Lillian Gilbreth
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The three subfields of the classical perspective are:
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Administrative management, bureaucratic organization, and scientific management
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Who is considered the father of scientific management?
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Frederick W. Taylor
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Which of the following is not a criticism of scientific management?
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it does not appreciate the careful study of tasks and jobs
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Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined authority and responsibility. These characteristics are consistent with the principles of:
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Bureaucratic organizations
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_____ refers to a chain of authority extending from the top to the bottom of the organizations and including every employee
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Scalar chain
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Mary Parker Follett thought leadership as ____, rather than techniques.
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people
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A significant contribution of Chester Barnard was the concept of:
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the informal organization
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The findings provided by the Hawthorne Studies provided the impetus for _____, despite flawed methodology or inaccurate conclusions.
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the humanistic perspective
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Beth Brant, production Supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore need to be controlled and directed. Beth is a _____ manager?
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Theory X
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Max Moore is a new manager at Accord Bank. He believes that people should be treated as individuals, and that it it important to let people use their own processes and procedures, rather than try to standardize things too much. Max is basing his management style on:
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Humanistic management
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The management science perspective applies all of the following to managerial problems except:
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Qualitative techniques
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All of the following are criticisms of quantitative management except:
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the statistics used in quantitative management are inaccurate
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What are the criticisms of quantitative management?
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Quantitative management cannot account for unforeseen events, it does not pay attention to human factors, and it does not have a role for human intuition
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For IBM, according to the systems theory, which of these would not be an input?
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Employee satisfaction
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For IBM, according to the systems theory, which of these are considered an input?
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Raw material, information, financial resources, & human resources.
