MGMT 301 Midterm 1, 3-7 – Flashcards

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When a manager choose inappropriate goals, but makes good use of resources to pursue these goals, it usually results in:
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a high quality product that customers do not want
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which of the following questions would an organization use to gauge the efficiency of a process?
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did we make the best use of our resources to produce the product?
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establishing accurate measuring and monitoring systems to evaluate how well the organization has achieved its goal is part of the ___ task of management
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controlling
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____ are responsible for the daily supervision of non-managerial employees
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first-line managers
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which of the following is true of first line managers?
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their function is direct leadership of non-managerial employees
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which of the following best describes conceptual skills?
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they refer to the ability to distinguish between cause and effect
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downsizing an organization by eliminating the jobs of large numbers of top, middle, and first-line managers and non-managerial employees is called ____
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restructuring
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which of the following best describes outsourcing?
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it involved contracting with another company in a low-cost country to have it perform a work activity the organization previously performed itself
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___ refers to the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources to allow it to survive and eventually prosper
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turnaround management
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which of the following best describes the technique of empowerment?
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it involved giving employees more authority over how they perform their work activities
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___ are responsible for using a company's financial, capital, and human resources to increase its performance
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managers
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according to the utilitarian rule of decision making, an ethical decision is one that:
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produces the greatest good for the greatest number of people
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the __ describes an ethical decision as one that a a mangaer has no hesitation or reluctance about communicating to people outside the company
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practical rule
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which of the following statements is true about societal ethics?
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they control self-interested behavior by individuals and organizations
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the influence of family, peers and upbringing in general, are sources of ___ ethics
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individual
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the title VII of the civil rights act of 1964:
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prohibits discrimination in employment decisions on the basis of race, religion, etc.
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in the management of organizational diversity, the function of a disseminator is to:
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inform employees about diversity policies and initiatives and the intolerance of discrimination
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in a decisional managerial role, the job of committing resources to develop new ways to effectively manage diversity is done by the:
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entrepreneur
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which of the following is a function of a disseminator in promoting diversity within an organization?
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informing employees about diversity policies and initiatives and the intolerance of discrimination
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which of the following is an example of quid pro quo sexual harassment?
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forcing an employee to perform sexual favors in return for a promotion
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___ refers to the set of forces and conditions that originate with global suppliers, distributors, customers, and competitors; that affect an organization's ability to obtain inputs and dispose of its outputs
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the task environment
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which of the following is likely to be part of the general environment of a firm rather than its task environment
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a worldwide recession brings about a change in the firm's marketing strategies
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___ occurs when a company contracts with suppliers in other countries to make the various inputs or components that go into its products or to assemble the final products to reduce costs
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global outsourcing
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the function of a distributor is to
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help organizations sell their goods or services to customers
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a(n) ___ is a tax that a government imposes on goods imported into one country from another
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tariff
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__ forces refer to outcomes of changes in the characteristics of a population such as age, gender, ethnic origin, race, sexual orientation, and social class
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demographic
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which of the following best describes folkways?
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they are the routine conventions of everyday life
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according to Hofstede's model of national culture, which of the following is true of high power distance societies?
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workers who are professionally successful amass wealth and pass it onto their children
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which of the following is a characteristics of low power distance societies rather than high power distance societies?
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the government uses taxation and social welfare programs
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societies that have a(n) ___ are describes as those that value assertiveness, performance, success, competition, and results
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achievement orientation
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which of the following is most likely to be a nonprogrammed decision for an organization?
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investing in a new technology
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which of the following is an assumption on which the classical model of decision making is based?
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decision makers have access to all the information they need to make the optimum decision
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the term __ describes the situation in which the number of alternatives a manager must identify is so great and the amount of information so vast that its difficult for the manager to even come close to evaluating it all before making a decision
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bounded rationally
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which of the following is the best example of groupthink?
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asher goes along with his manger's suggestion even though he thinks its wrong because the rest of the team agreed with it
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jean is part of the product development team at manic toys. at a product development session, her team leader tells her to be the devil's advocate. this means that jean must:
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criticize the ideas her team comes up with
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according to peter senge, for organizational learning to occur, top managers must:
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recognize the effects of one level of learning to another
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which among the following statements is true of brainstorming?
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group members are encouraged to "piggyback" on each other's suggestions
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___ occurs because group members cannot always simultaneously make sense of all the alternatives being generated, think up additional alternatives, and remember what they were thinking during a brainstorming session
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production blocking
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___ is a decision making process in which group members do not meet face to face but respond in writing to questions posed by the group leader
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the delphi technique
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which of the following best describes project champion?
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a manager who takes ownership of a product and provides the leadership and vision that take a product from the idea stage to the final customer
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according to henry fayol, an effective plan possesses accuracy, which means that
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managers need to make every attempt to collect and use all available information in the planning process
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a ___ contains divisional managers' decisions pertaining to division's long term goals, overall strategy, and structure
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business-level plan
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__ plans are developed to handle non-programmed decision making in unusual or one of a kind situations
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single use
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according to michael porter's five forces model, industry profits are less likely to be low when
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there are only a few large customers for the product
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which of the following strategies refers to serving just one or a few segments of the market with the aim of making the organization the most differentiated company serving that segment?
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focused differentiation strategy
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which of the following is an example of backward vertical integration?
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snack company mcadams foods enters the business of growing the potatoes used in its products
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__ involves expanding a company's operations either backward into an industry that produces inputs for its products or forward into an industry that uses, distributes. or sells its products
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vertical integration
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which of the following best describes unrelates diversification
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buying companies in new industries that are not linked in any way to the company's current businesses
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a decision to adopt a multi-domestic strategy indicated that the mangers of a company:
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customize products and marketing strategies to specific national conditions
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when managers decide to establish a wholly owned foreign subsidiary they:
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invest in establishing production operations in a foreign country independent of any local direct involvement
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which of the following is most characteristic of tasks involving non routine or complicated technologies?
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low task analyzability
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__ is the process of increasing the degree of responsibility a worker has over a job
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job enrichment
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the degree to which a job gives an employee the freedom and discretion needed to schedule different tasks and decide how to carry them out is called ___
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autonomy
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which of the following best describes task significance?
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the degree to which a worker feels his or her job is meaningful because of its effect on people inside the organization
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in a ___ organization structure, people who perform similar jobs are grouped together so they they can learn from observing one another
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functional
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which of the following statements is true of a product structure?
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it fees corporate managers from the need to supervise directly each division's day to day operations
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which of the following statements is true of a product team structure?
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members of a cross-functional team report only to the product team manager
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top managers at rebus systems are the opinion that the company's organization structure is too tall, which slows innovation and creativity. in order to create a flatter organization structure, the company must
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reduce the number of levels in the organization's hierarchy of authority
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a ___ is a series of global strategic alliances that one or more several organizations create with suppliers, manufacturers, and/or distributors to produce and market a product
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network structure
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a company-specific informations system that systematizes the information possessed by its employees and provides them with access to other employees who have the expertise to solve the problems is called a(n)
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knowledge management systems
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