mgmt 301 chapter 15 quiz – Flashcards

False Communication is the transfer of information and understanding from one person to another. The process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference.

medium The means by which you as a communicator send a message is important, whether it is by an e-mail traveling over the Internet, by voice over a telephone line, or by a hand-scrawled note. This is the medium, the pathway by which a message travels.

noise Noise is any disturbance that interferes with the transmission of a message. It can occur in the encoding or decoding, as when a pharmacist can't read a prescription because of a doctor's poor handwriting

face-to-face Media richness indicates how well a particular medium conveys information and promotes learning. That is, the "richer" a medium is, the better it is at conveying information. Face-to-face communication, also the most personal form of communication, is the richest.

True External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners. Formal communication channels develop outside the formal structure and do not follow the chain of command—they skip management levels and cut across lines of authority.

grapevine The grapevine is an informal and unofficial communication channel.

Oversimplified A stereotype consists of oversimplified beliefs about a certain group of people.

True Nonverbal communication consists of messages sent outside the written or spoken word. Six ways in which nonverbal communication is expressed are through (1) eye contact, (2) facial expressions, (3) body movements and gestures, (4) touch, (5) setting, and (6) time.

be direct when telling others what to do According to the text, women are more indirect than men when telling others what to do.

True An example of a norm of the Millennial or Internet Generation is freedom, the desire to experience new and different things. Other norms of this group include customization, scrutiny, integrity, collaboration, entertainment, speed, and innovation.

connectivity The essence of social media is connectivity. If deployed effectively, social media enable businesses to connect with key stakeholders, with various sources of expertise within the organization, and with experts outside the organization

False The grapevine is the unofficial communication system of the informal organization, a network of gossip and rumor of what is called "employee language."

True Management by wandering around (MBWA) is the term used to describe a manager's literally wandering around his or her organization and talking with people across all lines of authority. Management by wandering around helps reduce the problems of distortion that inevitably occur with formal communication flowing up a hierarchy.

multicommunicating Multicommunicating represents "the use of technology to participate in several interactions at the same time," in one explanation. Examples would be answering e-mail messages during a lecture and texting during a dinner conversation or while participating in a group conference call.

False Although telecommuting represents an attempt to accommodate employee needs and desires, it requires adjustments and is not for everybody. People who enjoy the social camaraderie of the office setting, for instance, probably won't like it. Others lack the self-motivation needed to work at home.

True Privacy is the right of people not to reveal information about themselves. A particularly aggravating violation of privacy is identity theft, in which thieves hijack your name and identity and use your good credit rating to get cash or buy things.

True Be careful with jokes and informality in e-mail. Nonverbal language and other subtleties are lost, so jokes may be taken as insults or criticism.

-They recap what the speaker has said. Effective listening is a learned skill, but it takes energy and desire to develop it. Pay attention to the content of the message, ask questions to make sure you understand, and recap what the speaker said.

False Top-down reading is a variant of the SQ3R system, both of which help you be a better reader. The top-down system gives you a five-step method to be a productive rather than a passive reader.

-Keep it simple; use short words, sentences, and phrases. Keeping your words simple and using short words, sentences, and phrases help your efforts to be an effective writer.

True Communication has been said to be a process consisting of "a sender transmitting a message through media to a receiver who responds."

False A rich medium is more effective with nonroutine situations. A lean medium is more effective with routine situations.

complex to general Three general strategies for laying out your ideas in writing include (1) most important to least important—this is a good strategy when the action you want your reader to take is logical and not highly political; (2) least controversial to most controversial—this builds support gradually and is best used when the decision is controversial or your reader is attached to a particular solution other than the one you're proposing; (3) negative to positive—this strategy establishes a common ground with your reader and puts the positive argument last, which makes it stronger. In addition, you should start your writing by telling your purpose and what you expect of the reader.

A. Feedback

D. Horizontally

D. Receiver