mangement test one – Flashcards

Even for nonprofits, sooner or later there will be no organization without ____.

Technical skills consist of

Conceptual skills consist of

Managers are classified into the four levels of ____.

According to management scholar Henry Mintzberg, managers play three roles:

With production today, companies emphasize _____.

New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries. This phenomenon proposes that ____.

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n) ____ manager.

The principal functions of management are ___.

When the manager of a local restaurant sets goals and then develops a plan on how to achieve them, she is ____.

The belief that quality stemmed from "constancy of purpose," and that managers should stress teamwork, be helpful rather than simply give orders, and make employees feel comfortable about asking questions was proposed by _____.

The field of behavioral science includes _____.

Maslow's hierarchy of human needs included ______.

The historical perspective includes three viewpoints: _______.

A pay structure, in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) _____ system.

Operations management focuses on managing the production and delivery of an organization's products or services _____.

Mary Parker Follett anticipated some of today's concepts, such as _____.

The classical viewpoint of management emphasized ways to ___.

Hugo Munsterberg was known as ____.

Behavioral science relies on scientific research for developing theories about human behavior that can be ____.

Since the 1950s, the percentage of the U.S. labor force represented by unions has _____.

An organization's internal stakeholders consist of ___.

The relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior are known as ____.

According to researcher Daniel Pink, when employees feel a sense of purpose—when their work has meaning—workers _____.

The macroenvironment includes these forces: _______.

Corporate governance is the system ____

What mechanism is used to provide a systematic assessment of an organization's triple bottom line?

The macroenvironment is also known as the ______.

Sustainability is economic development that ____.

Regulatory agencies that establish ground rules under which organizations may operate are known as ____.

Which of the following was a positive feature of bureaucracy, according to Max Weber?

a goal is also known as an

the mission statement expresses the

Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______.

Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every ____.

A standing plan that outlines the response to particular problems or circumstances is a(n)

A specific commitment to achieve a measurable result within a stated period of time is a _____.

The process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to results is known as ____.

Planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months is ____.

Because of frequently changing competition and technology, a company's strategic planning may have to be done _____.

To ensure that plans are moving in the right direction, managers can use the ______.

Licensing is when a company ____.

The law that makes it illegal for employees of U.S. companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations is the _____.

The United States granted to China most favored nation trading status, which ____.

Ethnocentrism is also known as _____.

Quotas are designed to prevent _____.

Anna, the owner of a café, attended an entrepreneurial conference where they spoke about in-group collectivism from the GLOBE project, which expresses ____.

The World Bank is the principal organization that ______.

ASEAN is a(n) _____.

A group of 21 Pacific Rim countries whose purpose is to improve economic and political ties is known as the ____.

The trading bloc consisting of 28 trading partners in Europe is the ____.

Sustainability