MANG 291 (Chapter 4 Quiz) – Flashcards

Cultural intelligence (Cultural intelligence (CQ) is a measure of your ability to work with and adapt to members of other cultures. CQ can be developed and improved over time with training, experience, and conscious effort.)

Jordan, who works well with people from different backgrounds (Cultural intelligence (CQ) is a measure of your ability to work with and adapt to members of other cultures. Business professionals with high CQ understand differences and similarities between and among cultures.)

Learning another culture's language helps you understand its people better. (Although English is considered the global business language and business managers in other parts of the world increasingly speak it well, you can benefit from learning another language for a variety of reasons. It gives you many insights into how people of other cultures think.)

members of other groups are all the same. (Stereotyping about cultures can be dysfunctional, counterproductive, and even hurtful. People tend to form two types of stereotypes when interacting with members of other cultures: projected cognitive similarity and outgroup homogeneity effect. Outgroup homogeneity effect is the tendency to think members of other groups are all the same.)

Popular culture plays an important role in the formation of negative stereotypes. (Negative stereotyping can easily emerge from popular culture. Research has shown that television depictions of particular cultural groups as criminal, cruel, backward, or dishonest affect the stereotypes viewers have of those cultures.)

stereotyping. (We naturally develop stereotypes, or generalizations, to try to understand the attitudes and behavior of people we do not know, especially those of different cultures. Stereotyping about cultures can be dysfunctional, counterproductive, and even hurtful.)

Cultural dimensions are factors that help you understand a culture's underlying goals and motivations.

Individualism and collectivism (Individualism refers to a mind-set that prioritizes independence more highly than interdependence, emphasizing individual goals over group goals, and valuing choice more than obligation. By contrast, collectivism refers to a mind-set that prioritizes interdependence more highly than independence, emphasizing group goals over individual goals, and valuing obligation more than choice.)

Individualism. (Individualism refers to a mind-set that prioritizes independence more highly than interdependence. It emphasizes valuing choice more than obligation.)

view themselves as interdependent, forming an identity based on that of their family and friends. (Collectivism refers to a mind-set that prioritizes interdependence more highly than independence. It emphasizes valuing obligation more than choice.)

The company will award stock to employees so they can share in the ownership.

Leaders expect employees to comply with their decisions because of their authority. (In hierarchical cultures, people expect there to be power differences, follow leaders without questioning them, and feel comfortable with leaders receiving special privileges and opportunities. Leaders expect employees to comply with their decisions by virtue of their authority.)

hold relationships to be more important than results. (Performance orientation (PO) is the extent to which a community encourages and rewards innovation, high standards, and performance improvement. Low performance orientation societies emphasize relationships more than results.)

focus more on intrinsic motivation. (Future orientation (FO) involves the degree to which cultures are willing to sacrifice current wants to achieve future needs. High future orientation cultures focus more on intrinsic motivation than low future orientation cultures.)

assertiveness (The level of directness in speech varies greatly across cultures, and this can lead to miscommunication, misinterpretation of motivations, and hard feelings. The cultural dimension of assertiveness deals with the level of confrontation and directness that is considered appropriate and productive.)

using competitive language when evaluating ideas. (The cultural dimension of assertiveness deals with the level of confrontation and directness that is considered appropriate and productive. Highly assertive cultures stress equity and use competitive language.)

Humane orientation (Humane orientation (HO) is the degree to which an organization or society encourages and rewards individuals for being fair, altruistic, friendly, generous, caring, and kind. In high humane orientation cultures, people provide social support to each other and are urged to be sensitive to all forms of unfairness, unkindness, and discrimination. In low humane orientation cultures, the values of pleasure, comfort, and self-enjoyment take precedence over displays of generosity and kindness.)

When people form new acquaintances, they avoid physical gestures of welcome.

They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation. (Uncertainty avoidance (UA) refers to how cultures socialize members to feel in uncertain, novel, surprising, or extraordinary situations. People from high uncertainty avoidance cultures often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.)

prefer informality in most interpersonal business interactions. (Uncertainty avoidance (UA) refers to how cultures socialize members to feel in uncertain, novel, surprising, or extraordinary situations. People from low uncertainty avoidance cultures prefer informality in the most interpersonal business interactions.)

men and women are encouraged to occupy the same professional roles. (Gender egalitarianism deals with the division of roles between men and women in society. In high gender egalitarianism cultures, men and women are encouraged to occupy the same professional roles and leadership positions.)

Ethnocentrism. (The opposite of a learner mind-set when working with other cultures is the judger mind-set. In cross-cultural working relationships, the judger mind-set is often referred to as ethnocentrism. It is the belief that your own culture is superior.)

They are expected to become important business markets. (Brazil, Russia, India, and China (often called the BRIC countries) are expected to have strategic importance for business during the 21st century.)

poverty. (The subject of poverty should be avoided in both Brazil and India.)

culture and history (Culture and history are appropriate topics of conversation in both China and Russia.)