Managerial Roles and Skills – Flashcards

- figurehead - leader - liaison

symbolic and ceremonial role - taking visitors to dinner - attending ribbon cutting ceremonies ex: attending ribbon-cutting ceremony for new plant

a manager who shows subordinates how to do things and how to perform under pressure - hiring - training - motivating ex: encouraging employees to improve productivity

serving as a coordinator or link among people, groups, or organizations ex: coordinating activities of two project groups

- monitor - disseminator - spokesperson

one who actively seeks information that may be of value - questions subordinates - receptive to unsolicited information - attempts to be as well informed as possible ex: scanning industry rest to stay abreast of developers

transmitting relevant information back to others in the workplace ex: sending memos outlining new organizational initiatives

formally relays information to people outside the unit or outside the organization ex: making a speech to discuss growth plans

- entrepreneur - disturbance handler - resource allocator - negotiator

the voluntary initiator of change ex: developing new ideas for innovation

- strikes - copyright infringement - public relations or corporate image problems ex: resolving conflict between two subordinates

manager decides how resources are distributed and with whom they will work most closely ex: reviewing and revising budget requests

the manager enters into negotiations with other groups or organizations as a representative of the company ex: reaching agreement with a key supplier or labor union

the skills necessary to accomplish or understand the specific kind of work being done; important for first-line managers ex: making your way into various positions including store manager, district manager, regional mangers, regional VP, senior VP, executive VP, and president of Retail

the ability to communicate with, understand, and motivate both individuals and groups ex: Mark Zuckerberg cultivated strong relationships with key advertisers and brought confuted growth and stability to Facebook

the manager's ability to think in the abstract; understanding the overall workings of the organization and its environment allows to see the "big picture"

the manager's ability to visualize the most appropriate response to a situation ex: a physician analyzing symptoms and determining their probably cause

the manager's ability to convey/receive ideas and information to others; help manager listen to what others say and understand real meaning behind e-meails, letters, reports, or other written things - transmitting ideas to subordinates so they know what is expected - coordinating work with peers and colleagues so that they work well together - keep higher level managers informed about what is going on

- the manager's ability to correctly recognize and define problems and opportunities - select an appropriate course of action to solve problems and capitalize on opportunities

- prioritize work - work efficiently - delegate appropriately