Management – Flashcards

Unlock all answers in this set

Unlock answers
question
Ch 1. Top level managers focus on:
answer
long-term success
question
Which of the following set of skills is most important at lower organizational levels?
answer
Technical
question
Which of the following skills is the least necessary to senior managers?
answer
Technical
question
Which of the following refers to the ability to manage ourselves and our relationships effectively?
answer
Emotional intelligence
question
Which of the following is NOT one of the six "must-have" managerial skills?
answer
Expressiveness
question
One controversial side effect to global sourcing is ______________
answer
job migration
question
Effective managers help others achieve high performance and___________in their work.
answer
satisfaction
question
When managers_______________, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments.
answer
control
question
_________________ describes the composition of a workforce based on factors such as race, gender, age, religious affiliation, sexual orientation, and able-bodiedness
answer
Workforce diversity
question
_______________ is a form of progress which makes use of natural resources to meet today's needs while also preserving and protecting the environment for future generations.
answer
Sustainable development
question
Ch. 2 Susan has certain preferences about desired end states. These preferences are referred to as ____ values
answer
terminal
question
Jermaine argues for increasing the dues for their student organization in order to keep the club solvent, even though some of the members might not be able to afford the increase. He is taking the __________ approach to moral reasoning
answer
utilitarian
question
The belief that ethical behavior treats all people impartially and fairly is called the __________ view.
answer
justice
question
The belief that ethical behavior respects and protects fundamental rights is called the __________ view.
answer
moral rights
question
If you are going on an international trip and your parents tell you "Don't do anything that you would not do at home," you are being told to practice
answer
moral absolutism
question
Abby's manager has asked her to do something that strongly violates her personal values. Abby can be described as facing which of these?
answer
Ethical dilemma
question
In Kohlberg's Three Levels of Moral Development, the preconventional stage is based on which of these behaviors?
answer
Self-centered
question
Someone who exposes unethical behavior on the part of others, often senior management, is a __________.
answer
whistleblower
question
Many companies are developing a formal statement of values and standards called a __________.
answer
code of ethics
question
Which of these refers to the obligation of an organization to its stakeholders as well as its own interests?
answer
Corporate social responsibility
question
Ch. 3 Which of these refers to the ability to gather and use information to solve problems?
answer
Information competency
question
Individuals who ignore information that would otherwise signal the presence of a performance threat or opportunity, and who prefer not to make decisions are said to be
answer
problem avoiders.
question
Jessica always tends to approach a problem in a flexible and spontaneous fashion. This refers to __________.
answer
intuitive thinking
question
A decision making environment in which you lack complete information, and it is difficult if not impossible to assign probabilities to the outcomes is called a(n) __________ environment.
answer
uncertain
question
Joe, a HR manager, is tired of answering the same questions over and over again. His team of information technology experts developed auto response software. This software helped in reducing the number of times Joe had to be involved personally. Joe has made a __________ decision to implement __________ decision software.
answer
nonprogrammed/programmed
question
In a company, the major issue is a drop in its sales. Which of the following should be followed by the company?
answer
The company should look at the problem, not the symptom.
question
When making decisions, Jason attempts to select the absolute best alternative solution to a problem. Jason can be said to be focused on __________ decision.
answer
optimizing
question
The final step in the decision-making process is to:
answer
evaluate the results of your implemented decision
question
When people adjust a previously existing value to make a decision, which heuristic occur?
answer
Anchoring and adjustment
question
If Cristina insists on continuing on a course of action even though it is not working, she is falling in the trap of which of these?
answer
Escalating commitment
question
Ch. 4 Allocating and arranging resources in order to accomplish a task is called __________.
answer
organizing
question
Sonya's primary responsibilities include the process of monitoring task accomplishments and taking corrective action in her department. This is called __________.
answer
controlling
question
Stretch goals are __________.
answer
difficult and challenging, but achievable
question
Objectives should be measurable and __________.
answer
specific
question
The last of the four management functions, control, actually begins with
answer
a well-developed plan to measure against.
question
Plans that identify the long-term direction for the organization, including a vision of what and where the organization wants to be in the longer-term, are called __________ plans.
answer
strategic
question
A plan covering production activities for the three months would be an example of a(n) __________ plan.
answer
operational
question
Plans that specifically identify how different parts of the organization will contribute to accomplishing strategic plans are called __________ plans
answer
functional
question
Which of these refers to the process of developing alternative plans, in anticipation of having problems with implementing the existing plan?
answer
Contingency planning
question
_____ is a technique that makes use of external comparisons to evaluate current performance.
answer
Benchmarking
question
Ch. 5 Managers need to know that the control process can only begin one way, by
answer
establishing objectives and standards.
question
Focusing on substantial differences between actual and desired performance is called management by ___________.
answer
exception
question
Ensuring that the final results meet desired standards is called _________ control.
answer
feedback
question
The influence of competition on the behavior of organizations and their members refers to _____ control.
answer
market
question
Which of these refer to a process of joint objective setting and reviews between a superior and a subordinate
answer
Management by objectives
question
The process of always searching for new ways to improve work quality and performance is called
answer
continuous improvement
question
A(n)__________ chart graphically displays the scheduling of tasks required to complete a project
answer
Gantt
question
A(n)__________ chart is a combination of the critical path method and the program evaluation and review technique
answer
CPM/PERT
question
When production materials arrive from suppliers as they are required, it is called __________ scheduling
answer
just-in-time
question
The calculation of the point where sales revenues equal total costs is called __________ analysis
answer
breakeven
question
Ch. 6 Microsoft promised to put a computer within an arm's reach of every consumer in the world. This could be considered a statement of __________.
answer
strategic intent
question
Which of these is an example of a strategic question at the corporate level?
answer
In what industries and markets should we compete?
question
An example of a strategic question asked at the functional level is:
answer
How does the engineering department support the business strategy?
question
When a company expands by entering new business areas, it is called growth through __________.
answer
diversification
question
Both Coca-Cola and PepsiCo have pursued __________ by purchasing some of their major bottlers.
answer
forward vertical integration
question
The retrenchment strategy that calls for selling off part of the organization is called __________.
answer
divestiture
question
Which of these refers to the process of formulating and implementing strategies to accomplish long term goals and to maintain a competitive advantage?
answer
Strategic management
question
The SWOT element that focuses on outdated facilities and obsolete technologies in an organization is called __________.
answer
weaknesses
question
According to Michael Porter, industry attractiveness is a function of which of these five forces?
answer
Competitors, new entrants, suppliers, customers, and substitutes
question
A strategic position within an industry relying upon low cost for a market segment would be called a:
answer
focused cost leadership strategy.
question
Ch. 7 A(n) __________ graphically describes the arrangement of work positions and reporting relationships.
answer
organization chart
question
Dividing the work to be done into a number of jobs that can be done by different people with different skills is called __________.
answer
division of labor
question
Informally defined organizations made up of unofficial employee working relationships are often referred to as __________ organizations.
answer
shadow
question
At Ink Pens Manufacturing (IPM), there are departments of Marketing, Engineering, and Manufacturing. IPM exemplifies a __________structure.
answer
functional
question
Big Money Bank has many branches which are all managed by branch managers who have loans, investments, operations, and trust managers reporting directly to them. This is an example of a __________ structure.
answer
product
question
Span of control is:
answer
The number of employees directly reporting to a manager.
question
Top management has the power to make most of the important decisions in a ______ organization.
answer
centralized
question
Delegation is:
answer
the process of entrusting work to others.
question
Organizations that are most likely to have centralized management are:
answer
Mechanistic organizations.
question
At AZN Media, Inc., each job is split between at least two people. This is an example of:
answer
Job sharing
question
Ch. 8 The process through which new members learn the culture of an organization is called
answer
socialization
question
Which of the following represent a deeper level of organizational culture that consists of the beliefs and values shared by the organization members?
answer
Core
question
Merck-"highest level of scientific excellence," Whole Foods-"Creating ongoing win-win partnerships with our suppliers," Fedex---"We are honest, ethical, and do the right thing." These are examples of __________.
answer
values statements
question
The process of taking a new idea and putting it into practice is called __________.
answer
innovation
question
Product innovation is the:
answer
development and introduction of new or improved goods and services.
question
Gene is always pursuing creative and innovative ways to solve social problems. Gene is participating in which of the following?
answer
Social entrepreneurship
question
Which of these describes the special creative units set free from the normal organizational structure for the purpose of innovation?
answer
Skunkworks
question
If ABC, Inc. is focusing on a major and comprehensive redirection of the company, it is called a(n) ___________ change.
answer
transformational
question
All of the following are true of major transformational change efforts EXCEPT:
answer
overall, they are generally successful.
question
The rational persuasion strategy is most closely linked to the __________ power base.
answer
expert
question
Ch. 9 Which of these refers to refusing to hire or promote someone for non-job related reasons?
answer
Discrimination
question
The right to employment and advancement without regard to race, sex, color, religion, or national origin is called
answer
equal employment opportunity.
question
Which of these is called a process when companies try to attract a qualified pool of applicants?
answer
Recruiting
question
__________ is the match of individual values, interests, and behaviors with the organizational culture.
answer
Person-culture fit
question
The process of choosing whom to hire from a pool of qualified candidates is called __________.
answer
selection
question
The process of evaluating a candidate in an actual work situation is called __________.
answer
work sampling
question
Allison, a long-time employee at AIM Corporation is helping William, a new employee; learn the culture of the organization. Allison is using the __________ process.
answer
Socialization
question
Assigning an early career employee as a protégé to a more senior employee for the purpose of professional advice and career guidance is called __________.
answer
mentoring
question
Which appraisal system includes descriptions of actual behaviors to exemplify the various levels of performance?
answer
Behaviorally anchored rating scale
question
The process of managing career goals and individual capabilities with opportunities for their fulfillment is called __________.
answer
career planning
question
Ch. 10 Of the four functions that make up the management process, __________ sets the direction and objectives.
answer
planning
question
The ability to get someone else to do something that you want done is called __________.
answer
power
question
Mary's manager has told her that if she can bring her project in on time, she will get an extra bonus of $10,000. Mary's manager is using __________ power.
answer
reward
question
_______ power is not included with position power.
answer
Expertise
question
Your manager says that he will refuse your request for the weekend off to attend a concert unless you work the late shift for the rest of the week. He is using ________ power.
answer
coercive
question
According to which of the following effective leadership traits, successful leaders enjoy influencing others to achieve shared goals?
answer
Motivation
question
Susan, a manager at ABC International, holds on to authority and acts in a unilateral command and control fashion. Susan has a(n) __________ style.
answer
autocratic
question
The leadership style which combines concern for task and people is called:
answer
democratic.
question
A leader with little concern for task and people has a(n) __________ style.
answer
laissez-faire
question
The Vroom-Jago model:
answer
helps managers lead through their use of decision-making methods.
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New