Management – Flashcards

Ch 1. Top level managers focus on:

Which of the following set of skills is most important at lower organizational levels?

Which of the following skills is the least necessary to senior managers?

Which of the following refers to the ability to manage ourselves and our relationships effectively?

Which of the following is NOT one of the six "must-have" managerial skills?

One controversial side effect to global sourcing is ______________

Effective managers help others achieve high performance and___________in their work.

When managers_______________, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments.

_________________ describes the composition of a workforce based on factors such as race, gender, age, religious affiliation, sexual orientation, and able-bodiedness

_______________ is a form of progress which makes use of natural resources to meet today's needs while also preserving and protecting the environment for future generations.

Ch. 2 Susan has certain preferences about desired end states. These preferences are referred to as ____ values

Jermaine argues for increasing the dues for their student organization in order to keep the club solvent, even though some of the members might not be able to afford the increase. He is taking the __________ approach to moral reasoning

The belief that ethical behavior treats all people impartially and fairly is called the __________ view.

The belief that ethical behavior respects and protects fundamental rights is called the __________ view.

If you are going on an international trip and your parents tell you "Don't do anything that you would not do at home," you are being told to practice

Abby's manager has asked her to do something that strongly violates her personal values. Abby can be described as facing which of these?

In Kohlberg's Three Levels of Moral Development, the preconventional stage is based on which of these behaviors?

Someone who exposes unethical behavior on the part of others, often senior management, is a __________.

Many companies are developing a formal statement of values and standards called a __________.

Which of these refers to the obligation of an organization to its stakeholders as well as its own interests?

Ch. 3 Which of these refers to the ability to gather and use information to solve problems?

Individuals who ignore information that would otherwise signal the presence of a performance threat or opportunity, and who prefer not to make decisions are said to be

Jessica always tends to approach a problem in a flexible and spontaneous fashion. This refers to __________.

A decision making environment in which you lack complete information, and it is difficult if not impossible to assign probabilities to the outcomes is called a(n) __________ environment.

Joe, a HR manager, is tired of answering the same questions over and over again. His team of information technology experts developed auto response software. This software helped in reducing the number of times Joe had to be involved personally. Joe has made a __________ decision to implement __________ decision software.

In a company, the major issue is a drop in its sales. Which of the following should be followed by the company?

When making decisions, Jason attempts to select the absolute best alternative solution to a problem. Jason can be said to be focused on __________ decision.

The final step in the decision-making process is to:

When people adjust a previously existing value to make a decision, which heuristic occur?

If Cristina insists on continuing on a course of action even though it is not working, she is falling in the trap of which of these?

Ch. 4 Allocating and arranging resources in order to accomplish a task is called __________.

Sonya's primary responsibilities include the process of monitoring task accomplishments and taking corrective action in her department. This is called __________.

Stretch goals are __________.

Objectives should be measurable and __________.

The last of the four management functions, control, actually begins with

Plans that identify the long-term direction for the organization, including a vision of what and where the organization wants to be in the longer-term, are called __________ plans.

A plan covering production activities for the three months would be an example of a(n) __________ plan.

Plans that specifically identify how different parts of the organization will contribute to accomplishing strategic plans are called __________ plans

Which of these refers to the process of developing alternative plans, in anticipation of having problems with implementing the existing plan?

_____ is a technique that makes use of external comparisons to evaluate current performance.

Ch. 5 Managers need to know that the control process can only begin one way, by

Focusing on substantial differences between actual and desired performance is called management by ___________.

Ensuring that the final results meet desired standards is called _________ control.

The influence of competition on the behavior of organizations and their members refers to _____ control.

Which of these refer to a process of joint objective setting and reviews between a superior and a subordinate

The process of always searching for new ways to improve work quality and performance is called

A(n)__________ chart graphically displays the scheduling of tasks required to complete a project

A(n)__________ chart is a combination of the critical path method and the program evaluation and review technique

When production materials arrive from suppliers as they are required, it is called __________ scheduling

The calculation of the point where sales revenues equal total costs is called __________ analysis

Ch. 6 Microsoft promised to put a computer within an arm's reach of every consumer in the world. This could be considered a statement of __________.

Which of these is an example of a strategic question at the corporate level?

An example of a strategic question asked at the functional level is:

When a company expands by entering new business areas, it is called growth through __________.

Both Coca-Cola and PepsiCo have pursued __________ by purchasing some of their major bottlers.

The retrenchment strategy that calls for selling off part of the organization is called __________.

Which of these refers to the process of formulating and implementing strategies to accomplish long term goals and to maintain a competitive advantage?

The SWOT element that focuses on outdated facilities and obsolete technologies in an organization is called __________.

According to Michael Porter, industry attractiveness is a function of which of these five forces?

A strategic position within an industry relying upon low cost for a market segment would be called a:

Ch. 7 A(n) __________ graphically describes the arrangement of work positions and reporting relationships.

Dividing the work to be done into a number of jobs that can be done by different people with different skills is called __________.

Informally defined organizations made up of unofficial employee working relationships are often referred to as __________ organizations.

At Ink Pens Manufacturing (IPM), there are departments of Marketing, Engineering, and Manufacturing. IPM exemplifies a __________structure.

Big Money Bank has many branches which are all managed by branch managers who have loans, investments, operations, and trust managers reporting directly to them. This is an example of a __________ structure.

Span of control is:

Top management has the power to make most of the important decisions in a ______ organization.

Delegation is:

Organizations that are most likely to have centralized management are:

At AZN Media, Inc., each job is split between at least two people. This is an example of:

Ch. 8 The process through which new members learn the culture of an organization is called

Which of the following represent a deeper level of organizational culture that consists of the beliefs and values shared by the organization members?

Merck-"highest level of scientific excellence," Whole Foods-"Creating ongoing win-win partnerships with our suppliers," Fedex---"We are honest, ethical, and do the right thing." These are examples of __________.

The process of taking a new idea and putting it into practice is called __________.

Product innovation is the:

Gene is always pursuing creative and innovative ways to solve social problems. Gene is participating in which of the following?

Which of these describes the special creative units set free from the normal organizational structure for the purpose of innovation?

If ABC, Inc. is focusing on a major and comprehensive redirection of the company, it is called a(n) ___________ change.

All of the following are true of major transformational change efforts EXCEPT:

The rational persuasion strategy is most closely linked to the __________ power base.

Ch. 9 Which of these refers to refusing to hire or promote someone for non-job related reasons?

The right to employment and advancement without regard to race, sex, color, religion, or national origin is called

Which of these is called a process when companies try to attract a qualified pool of applicants?

__________ is the match of individual values, interests, and behaviors with the organizational culture.

The process of choosing whom to hire from a pool of qualified candidates is called __________.

The process of evaluating a candidate in an actual work situation is called __________.

Allison, a long-time employee at AIM Corporation is helping William, a new employee; learn the culture of the organization. Allison is using the __________ process.

Assigning an early career employee as a protégé to a more senior employee for the purpose of professional advice and career guidance is called __________.

Which appraisal system includes descriptions of actual behaviors to exemplify the various levels of performance?

The process of managing career goals and individual capabilities with opportunities for their fulfillment is called __________.

Ch. 10 Of the four functions that make up the management process, __________ sets the direction and objectives.

The ability to get someone else to do something that you want done is called __________.

Mary's manager has told her that if she can bring her project in on time, she will get an extra bonus of $10,000. Mary's manager is using __________ power.

_______ power is not included with position power.

Your manager says that he will refuse your request for the weekend off to attend a concert unless you work the late shift for the rest of the week. He is using ________ power.

According to which of the following effective leadership traits, successful leaders enjoy influencing others to achieve shared goals?

Susan, a manager at ABC International, holds on to authority and acts in a unilateral command and control fashion. Susan has a(n) __________ style.

The leadership style which combines concern for task and people is called:

A leader with little concern for task and people has a(n) __________ style.

The Vroom-Jago model: