Levi Chapter 17: Team Building and Team Training – Flashcards
Unlock all answers in this set
Unlock answersquestion
What is Team Building?
answer
It is the term used to describe approaches to improving the operation of teams.
question
Team-building programs typically focus on:
answer
improving teamwork skills, developing social relations , and solving problems that disrupt team performance.
question
What is organizational development?
answer
Is a set of social science techniques designed to promote changes in organizations that enhance personal development and increase organizational effectiveness.
question
What does team building means?
answer
Means regularly taking time to evaluate the performance of teams to identify obstacles and develop patterns of work that are more productive.
question
Different perspectives (two points of views only) on Team Building:
answer
1) Team building means making sure the team has common goals and that members can work together to achieve them; 2) Team building is a set of approaches designed to improve the team's social relations and interactions in order to make the team more effective.
question
What requires an effective teamwork?
answer
Effective teamwork requires a supportive organizational environment.
question
Most companies that use teams do little in the way of teamwork.
answer
They fail to include teamwork in their goals and rewards systems.
question
Research has demonstrated the effectiveness of team-building programs.
answer
Evaluation studies measure the impacts of team building on the following criteria: 1) cognitive; 2) affective; 3) team process, and; 4) performance.
question
Criteria for Effective Teams (some examples only):
answer
1) Clear and measurable performance goals; 2) Roles and assignments that are accepted by team members; 3) Climate of trust, psychological safety, and support; 4) Open and participative communication environment; 5) Supportive Leadership, among other.
question
Some symptoms of Ineffective Teams:
answer
1) Decrease in team performance; 2) Increase in complaints from team members; 3) Lack of involvement from team members; 4) High dependency on the leader, among other.
question
Five different types of team-building programs:
answer
1) Goal Setting; 2) Role clarification; 3) Interpersonal process skills; 4) Cohesion building; 5) Problem Solving.
question
What is goal setting?
answer
The goal setting process is designed to clarify the purpose of the team.
question
What is role clarification?
answer
The role clarification approach focuses on clarifying individual roles, group norms, and shared responsibilities of team members.
question
What are interpersonal process skills?
answer
Team members need to learn how to coordinate their efforts with other members and work together as a team. If a team's problems are related to a lack of these teamwork skills, teaching members interpersonal process skills is one approach to team building.
question
What is cohesion building?
answer
Is to foster team spirit and build interpersonal connections among team members.
question
What is the problem solving approach?
answer
Team building is designed to improve team operations. The problem solving approach to team building starts with problem identification and analysis.
question
To be effective, team members must:
answer
understand their roles, coordinate their actions with others, and understand how their actions interact with others.
question
What is transfer of training?
answer
Refers to the extent that the new skills learned in training are used in the work environment.
question
What is Team Resource Management?
answer
TRM is a training program to develop a defined set of teamwork competencies so a team can operate without error under stressful circumstances.
question
What is the action learning approach?
answer
Is based on the belief that most learning occurs when people are dealing directly with real-life issues.
