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ITN 107: Hardware Flashcards

question

Every installed device requires a device driver to control the device. T or F
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True
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A 32-bit driver can be used in a 64-bit operating system. T or F
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False
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The official standard for USB interfaces is called IEEE 1394. T or F
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False
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A KVM switch allows you to use one monitor, mouse, and keyboard for multiple computers.
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True
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DDR memory is faster than GDDR memory since it is used by the CPU.
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False
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Which of the following is a basic principle that applies to both internal and external devices?
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question

What happens when a problem occurs while Windows 7 is installing a device?
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error
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What icon might you see in Device Manager that indicates a problem with a device?
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yellow triangle
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Which of the following describes USB 2.0?
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480 Mbps, cable length up to 5 meters
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Which of the following is true about the FireWire standard and devices?
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Supports up to 63 devices on a single controller, Is Plug and Play compliant, Is hot-swappable, Is very fas
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Which of the following is true about the USB standard and devices?
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USB cable has four wires, two for power and two for communication
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Which of the following is true about installing a new device?
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a mouse may not require an additional device driver installation
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What happens when a flash memory card is installed in a slot and it is recognized by Windows?
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a drive letter is assigned to the device and you can see it in Explorer
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What should you install in a server room that will save space by allowing you to control multiple servers with a single mouse, keyboard, and monitor?
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a KVM switch
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Which type of expansion slot uses a retention mechanism to help stabilize a heavy card?
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AGP
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Which of the following might be the cause of a black screen right after you install a new video card?
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the onboard video is not disabled in BIOS
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What do you need to do for Device Manager to display nonpresent devices?
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question

Which type of monitor withstands a lot of handling, use mercury, and take up the most desk space?
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cathode-ray tube
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Which monitor characteristic is the distance between adjacent dots on the screen?
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pixel pitch
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Which slot type would you install a video card in to get the best performance?
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question

Which type of video port provides a digital-only signal?
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DVI-D
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Which of the following is a requirement for supporting the Aero user interface?
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DirectX 9 or higher
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Which file system is used by large-capacity USB and memory cards?
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exFAT
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What is the purpose of the LightScribe technology?
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labels can be burned on the top of a disc
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Which type of removable storage media can provide up to 2 TB of storage?
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SDXC
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If you need to recover data off a system that won’t boot, install the drive in a working system. T or F
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True
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If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it. T or F
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False
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To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay. T or F
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False
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A poor looking video display might be caused by inadequate video RAM. T or F
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True
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A degausser can erase everything on an optical disk.
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False
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Which of the following is a likely symptom caused when the CMOS battery fails?
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time and date settings lost
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Which of the following is true about moving a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive?
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Which of the following is NOT a possible symptom of a problem with the electrical system?
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you see events in event viewer
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Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?
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the power supply whines when you first turn on the system
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What can be the result of a missing standoff?
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a short on the motherboard
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If you suspect your system is overheating, how can you determine the CPU temperature?
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go into BIOS setup and find the CPU screen
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Which of the following is NOT a solution to an overheating problem?
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remove the covers from empty expansion slots
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What can you conclude if you heard one short beep during system boot?
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all POST tests passed
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If you see an error message that reads “Processor thermal trip error”, what is the likely problem?
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the processor has overheated
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What should you do if the system continually reboots and you can’t read the error message produced on a blue screen?
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press F8 as Windows starts up
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Which of the following is NOT an FRU on a motherboard?
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chipset
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Why might you disable quick booting features in BIOS when you are troubleshooting a problem?
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so you can see a full POST report
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What is a possible consequence of the thermal compound being improperly applied to the CPU?
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the CPU can overheat
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Which message are you likely to see if the BIOS cannot find a hard drive at POST?
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question

Under what circumstances might you need to rebuild a RAID volume?
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after you replace a failed disk
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While troubleshooting a monitor or video problem, what can you conclude if you hear one beep during the boot and you see a blank screen?
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BIOS has successfully completed POST
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What is the likely problem if you see small white, black, or colored spots on your LCD screen?
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you have dead or stuck pixels
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Which of the following is NOT a recommendation for physically protecting your equipment?
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question

Which of the following protects your computer from brownouts or sags?
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UPS
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What is the purpose of a zero-fill utility?
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completely wipes a hard drive clean
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A WLAN covers a large geographical area and is made up of many smaller networks. T or F
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False
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A half duplex connection allows a device to send and receive, but not at the same time. T or F
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True
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Phone cords are a type of twisted-pair cable and use an RJ-45 connector. T or F
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False
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10Base5 cabling runs at speeds up to 1 Gbps and distances to 500 meters. T or F
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False
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A punchdown tool is used to wire twisted-pair cabling to a keystone jack. T or F
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True
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Which of the following network types covers a large campus or city?
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MAN
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Which physical topology uses a centralized device to manage traffic on the network?
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star
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What type of network can you set up to share files if you have two laptops with wireless NICs but there is no Wi-Fi hotspot available?
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ad hoc network
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Which network technology that is used to connect to the Internet has a maximum speed of 44 Mbps, uses dedicated lines, and is used by large companies?
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T3
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Which of the following is true about cable Internet?
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question

What does a NIC use to connect to wired network media?
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RJ-45 port
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What should you choose in the properties of a network connection so that Windows will use the best possible speed and duplex mode?
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Auto Negotiation
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Which feature should you configure on a network adapter to control which applications have priority on the network?
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QoS
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What is the unit of information called when a network adapter adds the source and destination MAC address to the segment of data before it is transmitted on the network
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Frame
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Which type of network device keeps a table of the MAC addresses of the devices connected to it?
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switch
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What type of device do you need if you want to connect two network segments together such as a wireless network and a wired network?
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bridge
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What device should you consider if you want to have access to hard drives via an Ethernet connection?
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NAS
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Which of the following cabling systems uses fiber-optic cable?
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1000BaseFX
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Which type of cabling should you use for Gigabit Ethernet?
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Cat-6
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Which of the following is true about 10-Gigabit Ethernet?
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it is a good choice for backbone networks
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Under what circumstance might you use a loopback plug?
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to test a networkcable
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Which of the following provides multiple network ports for cables that converge in an electrical closet?
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patch panel
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Which of the following is true about a crossover cable?
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question

Which of the following is a reason that there are twists in the wires used for network cabling?
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the twists reduce crosstalk
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What’s the first thing you should do to troubleshoot a network problem related to hardware?
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check the indicator lights
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Notebooks use the same technology as desktops except they use less power and take up less space. T or F
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True
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Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers. T or F
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False
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In a notebook, replacing the motherboard probably means you’ll need to fully disassemble the entire notebook except the LCD assembly.
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True
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Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.
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True
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A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.
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False
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Which of the following is true about notebooks, netbooks, and all-in-one computers?
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netbooks have fewer features than notebooks
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Which type of port is NOT likely to be seen on newer notebook computers?
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dial-up modem, PS2, serial and parallel ports etc.
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Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?
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they are more compact
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Which of the following is NOT true about notebook computers
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on all models, the hard drive is always in the same place
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Which of the following is true about notebook computer software?
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the OS is preinstalled at the factory
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Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state?
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in a recovery partition on the hard drive
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Which of the following is NOT among the guidelines for handling and caring for a notebook computer?
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when traveling, pack the notebook tightly in a suitcase, between soft clothing
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Which of the following is NOT a typical button or key combination function on a notebook computer?
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CPU speed
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Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on?
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S2
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Under what circumstance should you always return a notebook to the manufacturer?
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for serious repairs and it is under warranty
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Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?
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connect it to a port replicator, if available
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Which type of memory are you likely to find in today’s laptops
answer

DDR3 SO-DIMMS
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Which type of hard drive is most likely found in a notebook computer?
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2.5″ SATA
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Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?
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Cardbus
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Which of the following is NOT true about working on a notebook computer in general?
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once you’ve learned to service one, it’s the same for all notebooks
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Which of the following is true about expansion cards in a notebook computer?
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you may be able to replace an expansion card without extensive disassembly
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Which of the following is true about replacing the processor on a notebook computer?
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notebook processors will typically have a heatsink and fan
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What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?
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connect it to an external monitor
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What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?
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NumLock is on, make sure it is turned off
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Which of the following is NOT a consideration for a flickering or dim video display?
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no drivers are installed
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For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine. T or F
answer

True
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The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear. T or F
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False
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Laser printers automatically calibrate themselves periodically. T or F
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True
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If a user complains that a printer is not printing, the problem always lies with the printer itself. T or F
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False
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If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required. T or F
answer

True
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____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.
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laser
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A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____.
answer

REt
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____ printers tend to smudge on inexpensive paper, and they are slower than laser printers
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inkjet
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____ transfer printers use a ribbon that contains wax-based ink
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thermal
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How is a network printer identified on the network?
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by its IP address
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Automatically printing on both sides of the page is called ____ printing
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duplex
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A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.
answer

local
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A dedicated device or computer called a print ____ can control several printers connected to a network.
answer

server
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When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file.
answer

.xps
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To know the IP address of a network printer, direct the printer to print a ____ page.
answer

configuration
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____ is a language used to communicate how a page is to print and was developed by Adobe Systems.
answer

PostScript
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What is the process called when Windows receives a print job from an application and places the job in a print queue?
answer

spooling
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What is the first thing you should do to get toner dust off your clothes?
answer

use a can of compressed air to blow off the toner
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Which of the following is true regarding cleaning a printer?
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wipe the rollers on a laser printer with a dry cloth
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How do you know if a printer needs routine maintenance?
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the number of pages the printer has printed since the last maintenance
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Before replacing an image drum, what should you do first?
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unplug it and allow the printer to cool down
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What can you do to improve a printer’s performance?
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increase the memory
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Which of the following is a program embedded in firmware that manages print jobs?
answer

print server
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Which of the following should you check to verify the port a printer is using is enabled and working?
answer

device manager
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What tool can you use to stop and restart the Windows print spooler?
answer

service console