ISOM Chapter 6,8,&10 – Flashcards

Reference checking usually involves verifying educational background and previous work experience. An Internet search is often done to determine social media activities or other public activities.

settlement of a labor/ management dispute by a third party whose solution is legally binding and enforceable

generally best for stimulating unskilled, unmotivated employees; highly skilled, trained, and motivated employees may respond better to democratic or free-rein leadership styles. Employees who have been involved in decision making generally require less supervision than those not similarly involved.

nonfinancial forms of compensation provided to employees, such as pension plans, health insurance, paid vacation and holidays, and the like

monetary rewards offered by companies for exceptional performance as incentives to further increase productivity

an attempt to keep people from purchasing the products of a company

(of a business or industrial process) requiring the investment of large sums of money

an incentive system that pays a fixed amount or a percentage of the employee's sales

manufacturing that employs specialized computer systems to actually guide and control the transformation process

the ability to think in abstract terms and to see how parts fit together to form the whole

companies that use continuously running assembly lines, creating products with many similar characteristics

the process of evaluating and correcting activities to keep the organization on course

an element in planning that deals with potential disasters such as product tampering, oil spills, fire, earthquake, computer virus, or airplane crash

making products to meet a particular customer's needs or wants

system- atic approach using the following six steps usually leads to more effective decision making: (1) recognizing and defining the decision situation, (2) developing options to resolve the situation, (3) analyzing the options, (4) selecting the best option, (5) implementing the decision, and (6) monitoring the consequences of the decision

involve their employees in decisions. The man- ager presents a situation and encourages his or her subordinates to express opinions and contribute ideas. The manager then considers the employees' points of view and makes the decision.

training that augments the skills and knowledge of managers and professionals

motivating and leading employees to achieve organizational objectives

typically mean differences in gender and race. While gender and race are important characteristics of diversity, others are also important. We can divide these differences into primary and second- ary characteristics of diversity. In the lower segment of Figure 10.7 , age, gender, race, ethnicity, abilities, and sexual orientation represent primary characteristics of diversity that are inborn and cannot be changed. In the upper section of Figure 10.7 are eight secondary characteristics of diversity—work background, income, marital status, military experience, religious beliefs, geographic location, parental status, and education—which can be changed.

a model that identifies the optimum number of items to order to minimize the costs of managing (ordering, storing, and using) them

the ratio of the useful work performed by a machine or in a process to the total energy expended or heat taken in

Where to locate a firm's facilities is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved. When a company decides to relocate or open a facility at a new location, it must pay careful attention to factors such as proximity to market, availability of raw materials, availability of transportation, availability of power, climatic influences, availability of labor, community characteristics (quality of life), and taxes and inducements.

falls into two general categories—wages and salaries. (page176)

those who focus on obtaining needed funds for the successful operation of an organization and using those funds to further organizational goals

those who supervise both workers and the daily operations of an organization

a layout that brings all resources required to create the product to a central location

the direction of machinery by computers to adapt to different versions of similar operations

let their employees work without much interference. The manager sets performance standards and allows employees to find their own ways to meet them. For this style to be effective, employees must know what the standards are, and they must be motivated to attain them.

employment agencies or executive search firms

all the activities involved in determining an organization's human resources needs, as well as acquiring, training, and compensating people to fill those needs

the ability to deal with people, both inside and outside the organization

the resources- such as labor, money, materials, and energy- that are converted to outputs

a meeting of people face to face, especially for consultation

the process of determining how many supplies and goods are needed and keeping track of quantities on hand, where each item is, and who is responsible for it

the determination, through observation and study, of pertinent information about a job—including specific tasks and necessary abilities, knowledge, and skills

a formal, written explanation of a specific job, usually including job title, tasks, relationship with other jobs, physical and mental skills required, duties, responsibilities, and working conditions

a technique using smaller quantities of materials that arrive "just in time" for use in the transformation process and therefore require less storage space and other inventory management expense

the formal, written document that spells out the relationship between the union and management for a specified period of time—usually two or three years

employee organizations formed to deal with employers for achieving better pay, hours, and working conditions

management's version of a strike, wherein a work site is closed so that employees cannot go to work

To harmonize the use of resources so that the business can develop, produce, and sell products, managers engage in a series of activities: planning, organizing, staffing, directing, and controlling

those individuals in organizations who make decisions about the use of resources and who are concerned with planning, organizing, staffing, directing, and controlling the organization's activities to reach its objectives

a planning system that schedules the precise quantity of materials needed to make the product

a method of outside resolution of labor and management differences in which the third party's role is to suggest or propose a solution to the problem

those members of an organization responsible for the tactical planning that implements the general guidelines established by top management

very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve the tactical plan and ultimately the strategic plan

the development and administration of the activities involved in transforming resources into goods and services

Arranging several elements into a purposeful sequential or spatial (or both) order or structure

the goods, services, and ideas that result from the conversion of inputs

a method by which the job performance of an employee is documented and evaluated.

a public protest against management practices that involves union members marching and carrying antimanagement signs at the employer's plant or work site

the process of determining the organization's objectives and deciding how to accomplish them; the first function of management

actual performance of the service typically occurs

those who develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the marketplace

a form of compensation whereby a percentage of company profits is distributed to the employees whose work helped to generate them

a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people

the processes an organization uses to maintain its established quality standards

includes all the materials that have been purchased to be used as inputs for making other products.

a inspection/test on a portion on a product to see if it useable

the assignment of required tasks to departments or even specific machines, workers, or teams

employment changes involving resignation, retirement, termination, or layoff

will be high-tech and high-touch; a company that provides its subscribers access to the Internet

a description of the qualifications necessary for a specific job, in terms of education, experience, and personal and physical characteristics

the hiring of people to carry out the work of the organization

the making of identical interchangeable components or products

a system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system

those plans that establish the long-range objectives and overall strategy or course of action by which a firm fulfills its mission

people hired by management to replace striking employees; called "scabs" by striking union members

connecting and integrating all parties or members of the distribution system in order to satisfy customers

short-range plans designed to implement the activities and objectives specified in the strategic plan

the specialized knowledge and training needed to perform jobs that are related to particular areas of management

the president and other top executives of a business, such as the chief executive officer (CEO), chief financial officer (CFO), and chief operations officer (COO), who have overall responsibility for the organization

a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality

to move to another job within the company at essentially the same level and wage

At the heart of operations management is the ___________ through which inputs (resources such as labor, money, materials, and energy) are converted into outputs (goods, services, and ideas).

occurs when employees quit or are fired and must be replaced by new employees

a study that tells a company how much compensation comparable firms are paying for specific jobs that the firms have in common