ISM chapter B10
Flashcard maker : Lily Taylor
Enterprise Resource Planning, integrates all departments and functions throughout and organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprise wide info on all business operations
internal operations ERP components
accounting and finance, production and management, human resources
core ERP components (definition)
the traditional ERP components included in most ERP systems with primary focus on internal operations
extended ERP components (definition)
extra components that meet the company’s needs not covered by the core components. They primarily focus on external operations.
extended ERP components (examples)
Business Intelligence, Customer Relationship Management, supply chain demand, e-business
production and materials management ERP components (definition)
handle various aspects of production planning and executions such as demand forecasting, production scheduling, job cost accounting, and quality control
human resource ERP components (definition)
track employee info including payroll, benefits, compensation, performance assessments
four most common extended ERP components
business intelligence, supply chain management, customer relationship management, e-business
business intelligence (definition)
info that people use to make decisions.
What do business intelligence components do?
collect information used throughout the organization, organize it, and apply analytical tools to assist managers with decisions
CRM customer relationship management (definition)
managing all aspects of a customer’s relationship with a company to increase customer loyalty and retention and a company’s profitability
What does CRM typically include?
contact centers, sales force automation, marketing functions to identify the most and least valuable customers
SCM supply chain management (definition)
management of info flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability, taking it from raw materials to finished goods
conducting business on the internet… buying, selling, serving customers, collaborating with business partners
What are the two primary components of e-business?
e-logistics and e-procurement
management of transportation and storage of goods
business-to-business (B2B) purchase and sale of supplies and services over the internet
What is the biggest mistake made by e-businesses who are just starting out?
deploying a web presence before the integration of back-office systems or ERP
What two channels must be built for an ERP system?
B2C (business-to-customer), and B2B (business-to-business)
the ability of a system to either handle growing amounts of work in a graceful manner or to be readily enlarged
What are the two biggest vendors of ERP?
SAO and Oracle
What is the most important force reshaping the architecture and functionality of ERP systems?
a customizable browser view of an ERP system managed by an employee or manager which controls access to sensitive info
provides a means for users to do the same thing on their wireless devices that the can do on their computers (using PDAs, web-enabled phones)