ISM chapter B10 – Flashcards
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ERP (definition)
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Enterprise Resource Planning, integrates all departments and functions throughout and organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprise wide info on all business operations
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internal operations ERP components
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accounting and finance, production and management, human resources
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core ERP components (definition)
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the traditional ERP components included in most ERP systems with primary focus on internal operations
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extended ERP components (definition)
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extra components that meet the company's needs not covered by the core components. They primarily focus on external operations.
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extended ERP components (examples)
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Business Intelligence, Customer Relationship Management, supply chain demand, e-business
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production and materials management ERP components (definition)
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handle various aspects of production planning and executions such as demand forecasting, production scheduling, job cost accounting, and quality control
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human resource ERP components (definition)
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track employee info including payroll, benefits, compensation, performance assessments
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four most common extended ERP components
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business intelligence, supply chain management, customer relationship management, e-business
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business intelligence (definition)
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info that people use to make decisions.
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What do business intelligence components do?
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collect information used throughout the organization, organize it, and apply analytical tools to assist managers with decisions
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CRM customer relationship management (definition)
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managing all aspects of a customer's relationship with a company to increase customer loyalty and retention and a company's profitability
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What does CRM typically include?
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contact centers, sales force automation, marketing functions to identify the most and least valuable customers
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SCM supply chain management (definition)
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management of info flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability, taking it from raw materials to finished goods
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e-business (definition)
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conducting business on the internet... buying, selling, serving customers, collaborating with business partners
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What are the two primary components of e-business?
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e-logistics and e-procurement
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e-logistics (definition)
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management of transportation and storage of goods
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e-procurement (definition)
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business-to-business (B2B) purchase and sale of supplies and services over the internet
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What is the biggest mistake made by e-businesses who are just starting out?
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deploying a web presence before the integration of back-office systems or ERP
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What two channels must be built for an ERP system?
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B2C (business-to-customer), and B2B (business-to-business)
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scalability (definition)
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the ability of a system to either handle growing amounts of work in a graceful manner or to be readily enlarged
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What are the two biggest vendors of ERP?
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SAO and Oracle
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What is the most important force reshaping the architecture and functionality of ERP systems?
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internet adoption
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interface (definition)
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a customizable browser view of an ERP system managed by an employee or manager which controls access to sensitive info
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wireless technology
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provides a means for users to do the same thing on their wireless devices that the can do on their computers (using PDAs, web-enabled phones)
