question

* 3 functions for production and an organizations survival

answer

1.marketing - which generates the demand , or takes the order for a product of service 2.production / operations - creates the product 3. finance / accounting - tracks how well an organization is doing , tracks bills and collects the money

question

the supply chain

answer

the global network of organizations and activities that supplies a firm with goods and services

question

*an example of a supply chain could be the soft drink supply chain

answer

farmer ---syrup producer --- bottler --- distributor --- retailer

question

What fosters specialization and worldwide supply chains?

answer

specialized expert knowledge instant communication cheaper transportation

question

Why study OM?

answer

1. how people organize themselves for productive enterprise 2. we want to know how goods and services are produced 3. to understand what operation managers do 4. we study it because it is such a costly part of production

question

What operation managers do

answer

planning organizing staffing leading controlling

question

10 strategic OM decisions

answer

decisions of goods and services managing quality process strategy location strategies layout strategies human strategies supply chain management inventory management scheduling maintenance

question

service sector

answer

the segment of the economy that includes trade, financial , lodging , education, and other professional occupations

question

productivity

answer

the ratio of outputs ( goods and services) divided by one or more inputs (labor , capital, or management)

question

Which one of these is NOT one of the basic functions of the management process? staffing controlling inspecting leading

answer

inspecting

question

Which one of these is NOT one of the 10 strategic OM decisions? scheduling marketing layout strategies managing quality

answer

marketing

question

Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? human resoures and job design design of goods and services process and capacity design managing quality

answer

process and capacity design

question

What best defines scheduling?

answer

Determines and implements INTERMEDIATE- and SHORT term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

question

Which of the following does NOT contribute to OM? other disciplines including industrial engineering , statistics, management, and economics innovations from physical sciences information technology unsystematic processing of data

answer

unsystematic processing of data

question

The person who introduced standardized, interchangeable parts was W. Edwards Derning Eli Whitney Frederick W. Taylor Henry Ford

answer

Eli Whitney

question

The father of scientific management is W. Edwards Derning Eli Whitney Frederick W. Taylor Henry Ford

answer

Frederick W. Taylor

question

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was W. Edwards Derning Eli Whitney Frederick W. Taylor Henry Ford

answer

W. Edwards Deming

question

The service sector constitutes what percentage of employment in the United States? 50-60 80-90 60-70 70-80

answer

80-90

question

Which of the following is NOT a characteristic of services? produced and consumed simultaneously standardized product unique intangible

answer

standardized product

question

Which of the following organizations does not belong to the service sector? costco san diego zoo southwest airlines ford motor company

answer

ford motor company

question

What is the goal for mass customization?

answer

the goal is to produce customized products, whenever and wherever needed

question

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every entry level

answer

inventory provides safety against higher than expected demand

question

Which of the following trends is NOT part of the exciting OM challenges currently facing operation managers? local focus sustainability rapid product development supply chain partnering

answer

local focus

question

Which of the following is NOT considered to be a stakeholder? competitors distributors customers community members

answer

competitors

question

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector

answer

true

question

low cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value

answer

false

question

considers inventory ordering and holding decisions is within the strategic operations management decision area of managing quality true or false

answer

false

question

acording to the authors which of the following strategic concepts allow firms to achieve their missions? -distinctive competency, cost leadership, and experiene -productivity , efficiency , and quality leadership - differentiation , cost leadership, and response

answer

differentiation, cost leadership, and response

question

standardization is an appropriate strategy in which stage of the product life cycle? maturity growth introduction retirement decline

answer

maturity

question

"considers inventory ordering and holding decisions" is within the strategic operations management decision area of MANAGING QUALITY? T . F

answer

false

question

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector. T. F

answer

true

question

Which of the following tasks within an airline company are related to operations? international monetary exchange crew scheduling advertising sales accounts payable

answer

crew scheduling

question

Which of the following attributes us most typical of a service? mass production production and consumption occur simultaneously consistency tangible easy to automate

answer

production and consumption occur simultaneously

question

Low cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value T. F

answer

false

question

All organizations, including service firms such as banks and hospitals, have a production function. T. F

answer

true

question

Customer interaction is often high for manufacturing processes, but low for service T. F

answer

false

question

Production processes are being dispersed to take advantage of national differences in labor costs. T. F

answer

true

question

Cost cutting in international operations can take place because of less stringent regulations lower wage scales lower indirect costs lower taxes and tariffs all of the above

answer

all of the above

question

which of the following is the best example of competing on low - cost leadership? a firm produces its product with less raw material waste than its competitors do a firms products are introduced into the market faster than its competitors products are a firm offers more reliable products than its competitors do

answer

a firm produces its product with less raw material waste than its competitors do

question

which of the following is an example of competing on the basis of differentiation? a firm produces its product with less raw material waste than its competitors do a firms products are introduced into the market faster than its competitors products are a firm offers more reliable products than its competitors do

answer

a firm offers more reliable products than its competitors do

question

competition in the 21st century is no longer between companies, it is between supply chains T . F

answer

true

question

Which of the following does NOT represent a valid reason for globalizing operations? reduce costs understand markets attract and retain global talent improve the supply chain reduce responsivenss

answer

reduce responsiveness

question

Which of the following is an example of competing on quick response? a firm produces its product with less raw material waste than its competitors do a firms products are introduced into the market faster than its competitors products are a firm offers more reliable products than its competitors do a firms products are introduced into the market faster than its competitors products

answer

a firms products are introduced into the market faster than its competitors products

question

standardization is an appropriate strategy in which stage of the product life cycle?

answer

maturity

question

Boeings development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through differentiation/innovation T.F

answer

true

question

The creation of goods and services

answer

Production

question

Activities that relate to the creation of goods and services through the transformation of inputs to outputs

answer

Operations Management (OM)

question

A global network of organizations and activities that supplies a firm with goods and services

answer

Supply Chain

question

Design of goods and services, managing quality, process strategy, location strategy, layout strategies, human resources, supply-chain management, inventory management, scheduling, and maintenance

answer

10 Strategic OM Decisions

question

Economic activities that typically produce an intangible product (such as education, entertainment, lodging, government, financial, and health services)

answer

Services

question

The segment of the economy that includes trade, financial, lodging, education, legal, medical, and other professional occupations

answer

Service Sector

question

The ratio of outputs (goods and services) divided by one or more inputs (such as labor, capital, or management)

answer

Productivity

question

Indicates the ratio of one resource (input) to the goods and services produced (outputs)

answer

Single-Factor Productivity

question

Indicates the ratio of many or all resources (inputs) to the goods and services produced (outputs)

answer

Multifactor Productivity

question

The three factors critical to productivity improvement--labor, capital, and the art and science of management

answer

Productivity Variables

question

A society in which much of the labor force has migrated from manual work to work based on knowledge

answer

Knowledge Society

question

Those with a vested interred in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members

answer

Stakeholders

question

good food and entertainment

answer

Hard rock cafe creates value in the form of ______

question

production

answer

the creation of goods and services

question

operations management

answer

the set of activities that creates value in the form of goods and services by transforming inputs into outputs

question

marketing, productions operations, finance accouting

answer

What are the 3 essential functions?

question

planning, organizing, staffing, leading and controlling

answer

What are the 5 basic management functions?

question

design of goods, managing quality, process design, location strategy, layout strategy, job design, supply chain management, inventory management, scheduling and maintenance

answer

What are the 10 critical decisions of OM managers?

question

plant manager, quality manager, operations analyst, process improvement consultants and supply chain manager

answer

Give 5 examples of OM jobs

question

Eli whitney

answer

showed that machine tools could make standardized parts to exact specifications (musket parts could be used in any musket)

question

fred taylor

answer

created efficiency principles and known as the "father of scientific management"

question

taylor's principles

answer

-Matching employees to right job -providing the proper training -providing proper work methods and tools -establishing legitimate incentives for work to be accomplished

question

Gilbreths

answer

husband and wife engineering team, applied efficiency methods to their home and 12 children

question

henry ford

answer

First used moving assembly line to make car

question

Deming

answer

credited with teaching japan quality control methods in post-ww2 and used statistics to analyze process

question

tangible, consistent definition, production separate from consumption, inventoried and low customer interaction

answer

What are the 5 characteristics of goods?

question

intangible, produced and consumed at same time, unique, high customer interaction, inconsistent definition, knowledge based and dispersed

answer

What are the 7 characteristics of services?

question

new trends in OM

answer

global focus, just in time, supply chain, rapid product development, mass customization, empowered employees, environmentally sensitive and ehtics

question

productivity

answer

The ratio of outputs divided by the inputs

question

output, efficiency

answer

Production is a measure of _____ ONLY and not a measure of ________

question

quality

answer

Measurement problem: May change while the quantity of inputs and outputs remains constant

question

external elements

answer

measurement problem: May cause an increase or decrease in productivity

question

precise units

answer

measurement problem: ________ of measure may be lacking

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