intro to business chapter(6-10) – Flashcards

coordinating people and the other resources of an organization to achieve the goals of the organization is the process of

an organizations most important resource is its ____resource

revenues, proceed from stocks sales and loans from banks are ___ resources for sears

a SWOT analysis is an identification and evaluation of a firms strengths, weakness ____, and threats

An outline of the actions an organization intends to take to accomplish its goals and objectives is called its

a plan that outlines alternatives courses of action is called an ______ plan.

leadership can be best be define as the ability to

a manager who has the abilities to relate to people , understand their needs and show compassion has _____ skills.

vince martin has been describe as a visionary. He has the ability to think in abstract terms and see how all the pieces of his company fit together . Vince has _____ skills.

As Shelly Jones ,manager of sears ,hands out customer questionnaires to get a better idea of customer needs as well as their concern she is exercising which facet of total quality management

All of the following are reasons for a greater focus on quality by U.S firms except

An organization chart reveals

Distinguishing between positions with direct authority and those that are support positions establishes an organizations

In a furniture factory, one worker cuts the wood according to the design,another glues the furniture together and another stains and finishes the furniture. This I'd an example of

Location,product,function and customers are common bases for a firms

A common characteristic of a centralized organization is

Which of the following is most characteristic of a line structure in an organization?

An analyst in the coporate finance department at chase Manhattan bank has been assigned to an interdeparmental project involving a major client . He must report to two different supervisors the project manager and the manager of his department. This of organization structure is called a _____ structure

All the activities engage in to produce goods and services are called operational management

The process of managing inventories to minimize both holding cost and potential stock out cost is called inventory control

Material that will become part of a product during the conversion process are called raw material

Quality control is the process of insuring that materials ate at the right place at the right time

When compared to total quality management six sigma often has more top level support more training for employees and more team work

Robots are especially effective in carrying out creative task and assignment

When firms use inspections to monitor quality ,only the finished product is examine for defects or potential problem

Jennifer is a manager at circuit manufacturing plant. A portion of the production process is extremely tedious and repetitive and employees tend to become bored and careless when performing this task . What alternative could make this repetitive task quicker and less susceptible to error

Which of the following statement is false

Deborah works for north top Grumman corporation . She is assigned to a group of employees who work on solving quality issues the company is facing. Deborah participates in an

Another name for human resources management is ____ management

At a large book publishing company like cenage,we could expect human resource management to be handle by ____. At a small local print shop human resource management would probably be____

Two useful tools for estimating the supply of needed human resource are the

Workplace diversity to the difference among people in a workplace due to

All of the following are sources of external recruiting except

Sally wants to impress prospective employers with a summery of her background and qualifications for a management position . Her father,who is a business person suggest sending a

The interview is a part of

Suppose your state has enacted a law that demands equal compensation for jobs requiring about the same level of education training and skills . This concept is called

Wanda zarky is paid specific amount of money for work during a set Calendar period regardless of the actual number of hours worked . This money is called

The president oft the United states establishes the requirement for a affirmative action in human resources practices am among

An employee attitude his or her job,supervisor and the firm itself is termed

The reinforcement theory says that people age motivated

A motivation tool that attempts to provide workers with more tasks and more control over these task is

Employee ownership is situation in which

Two or more workers functioning together to achieve a common goal or purpose is called a

According to the hierarchy of needs concept ,people satisfy their needs in order of importance

Employee participation in decision making is frequently cited as a motivation boosting technique

A growing number of companies are organizing their workforces into teams

Virtual teams are unassigned teams of friends within an organization

Goal setting theory suggest that employees ate more likely to experience a high degree of motivation when management assigns a series of specific goals for the employees to achieve

In providing health insurance for its employees IBM is probably satisfying which level of need?

The hierarchy of human needs was developed by