intro to business 5 – Flashcards
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Which of the following refers to a person's ability to think in the abstract, to diagnose and analyze different situations, and to see beyond the present situation?
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a. human relations skills b. decision-making skills cc. conceptual skills d. production skills e. technical skills
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Comparing actual performance against standards is an example of which function of the management process?
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a. planning WRONG b. organizing c. leading WRONG dd. controlling e. strategizing WRONG
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Steve motivates employees by rewarding them with additional vacation when standards are achieved. This is an example of which function in the management process?
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aa. leading b. planning c. organizing d. marketing e. strategizing
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Titles such as plant manager, operations manager, and division manager designate which level of management?
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a. first-line managers bb. middle managers c. top managers d. supervisors e. technology managers
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If PepsiCo sets out to increase its share of the snack food market by 10 percent during the next eight years, what kind of goal is the organization setting?
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a. a short-term goal b. an intermediate goal c. a tactical goal dd. a long-term goal e. an organizational goal
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Which of the following are responsible for production and quality control?
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a. information managers b. human resource managers c. first-line managers dd. operations managers e. marketing managers
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Which level of management is responsible for the overall performance and effectiveness of the firm?
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aa. top managers b. first-line managers c. middle managers d. supervisory managers e. human resource managers
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What identifies performance targets used by organizations and their managers to measure success or failure at every level?
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a. tactics bb. goals c. strategies d. mission statements e. promotions
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When the finance department aims for a 3 percent increase in return on investment in three years, what type of goal is the organization setting?
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a. a long-term goal b. a tactical goal c. a short-term goal dd. an intermediate goal e. an organizational goal
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Which aspect of the management process involves determining what the organization needs to do and how best to get it done?
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a. organizing bb. planning c. controlling d. processing e. monitoring
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What activity do company managers undertake so that they can later measure success or failure at every organizational level?
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a. planning tactics bb. setting goals c. devising strategies d. auditing skills e. publicizing promotions
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Which of the following managers are directly responsible for getting products from producers to consumers?
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a. human resource managers b. public relations managers c. information managers dd. marketing managers e. financial managers
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Which kind of strategy takes place at the level of the product line and focuses on a firm's competitive position?
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a. functional bb. business c. local d. fundamental e. environmental
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When conducting a SWOT analysis of an organization, which question can help management brainstorm for the threats section of the analysis?
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a. What external changes present interesting possibilities? b. What aspect of the organization's vision can be altered? c. What necessary skills do the organization's employees currently lack? d. What does the organization offer that makes it stand out from other organizations? ee. What external economic forces can affect the organization's bottom line?
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Which type of manager spends most of their time working with and supervising the employees who report to them?
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aa. first-line managers b. information managers c. top managers d. chief executive officers e. operations managers
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When conducting a SWOT analysis of an organization, which question can help management brainstorm for the opportunities section of the analysis?
answer
aa. What external changes present interesting possibilities? b. What aspect of the organization's vision can be altered? c. What necessary skills do the organization's employees currently lack? d. What does the organization offer that makes it stand out from other organizations? e. What external economic forces can affect the organization's bottom line?
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Which description identifies the controlling function of the management process?
answer
a. guiding and motivating employees to meet organizational objectives WRONG b. determining how to arrange a firm's resources into a coherent structure WRONG c. scanning the business environment for threats and opportunities dd. monitoring a firm's performance to ensure that it is meeting its goals e. determining what an organization needs to do and how best to get it done WRONG
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The titles supervisor, office manager, and group leader are examples of which level of management?
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a. top management b. middle management cc. first-line management d. operations management e. human resource management
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Which description defines the planning function of the management process?
answer
a. guiding and motivating employees to meet organizational objectives b. discussing how best to arrange an organization's resources into a coherent structure c. scanning the business environment for threats and opportunities dd. determining what an organization needs to do and how best to get it done e. monitoring a firm's performance to make sure that it is meeting its goals
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Who is responsible for designing and implementing systems to gather, organize, and distribute facts and data essential for the running of the company?
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a. marketing managers bb. information managers c. production managers d. human resource managers e. research and development managers
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Which description identifies the organizing function of the management process?
answer
a. guiding and motivating employees to meet organizational objectives bb. determining how best to arrange an organization's resources into a coherent structure c. scanning the business environment for threats and opportunities d. monitoring an organization's performance to ensure that it is meeting its goals e. determining what an organization needs to do and how best to get it done
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Which element of an organization is defined by shared experiences, stories, beliefs, and norms?
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a. its human resources b. its product philosophy cc. its corporate culture d. its mission statement e. its organizational structure
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What type of analysis focuses on external factors?
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a. organizational analysis b. governmental analysis cc. environmental analysis d. functional analysis e. financial analysis
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Which business constituents analyze their competitive environments and plan, organize, direct, and control the operations of their organizations?
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a. stockholders bb. managers c. regulators d. agents e. customers
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Hewlett-Packard decides to move toward a more centralized structure. This is an example of which function in the management process?
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a. planning b. leading cc. organizing d. controlling e. monitoring
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What type of skills requires defining problems and selecting the best course of action to take?
answer
a. human relations skills b. production skills c. conceptual skills dd. decision-making skills e. technical skills
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