question

_____ are specially denoted text or graphics on a Web page that, when clicked, open a Web page containing related content.

answer

Hyperlink

question

The of an HTML document contains everything that is viewable in a Web browser window.

answer

False

question

A _____ is a Web page that combines useful information and links and acts as an entry point to the Web.

answer

Web Portal

question

_____ is NOT a Web programming language.

answer

COBOL

question

Like other programs, Java software can run only on specific types of computers.

answer

False

question

_____ is the widely used transport layer protocol that most Internet applications use with Internet Protocol (IP).

answer

Transmission Control Protocol

question

All Hypertext Transfer Protocol (HTTP) tags are enclosed in a set of curly brackets.

answer

False

question

Video content can be placed on the Internet using the same approach as a blog.

answer

True

question

The Web is made up of computers, network hardware such as routers and fiber optic cables, software, and the TCP/IP protocols.

answer

False

question

_____ provide members with a personal Web page and allow them to post photos and information about themselves.

answer

Social networking sites

question

Which of the following is a means of providing custom layouts to devices based on the size of a browser window?

answer

Responsive web design

question

A _____ is a valuable tool that enables a user to find information on the Web by specifying words or phrases known as keywords, which are related to a topic of interest.

answer

Search engine

question

Businesses and organizations that manage a local area network (LAN) connect to the Internet via a Web browser.

answer

False

question

Internet access is distributed evenly throughout the world.

answer

False

question

The ancestor of the Internet was _____.

answer

the ARPANET

question

Which of the following is a markup language for defining the visual design of a Web page or group of pages?

answer

Cascading Style Sheets (CSS)

question

_____ consist of standards and tools that streamline and simplify communication among Web sites and that promise to revolutionize the way the Web is developed and used for business and personal purposes.

answer

Web services

question

Vertical portals are pages that provide information and links for special-interest groups.

answer

True

question

Twitter is a microblogging service.

answer

True

question

A growing number of companies offer limited access to their private corporate network for selected customers and suppliers by use of _____.

answer

an extranet

question

Domain names must always have at least _____ parts, with each part separated by a dot (period).

answer

two

question

A meta search engine allows a user to run a keyword search on several search engines at once.

answer

True

question

_____ refers to a computing environment where software and storage are provided as an Internet service and accessed with a Web browser.

answer

Cloud computing

question

_____ is software that has the functionality and complexity of traditional application software but that runs in a Web browser and does not require local installation.

answer

a rich internet application (RIA)

question

_____ is the standard page description language for Web pages.

answer

Hypertext Markup Language (HTML)

question

In a Hypertext Markup Language (HTML), the text of a Web page are codes that mark the way words will be displayed.

answer

False

question

Companies and residences unable to connect directly to the Internet through a local area network (LAN) server must access the Internet through an Internet service provider.

answer

True

question

The Internet is the infrastructure on which the Web exists.

answer

True

question

The Internet Corporation for Assigned Names and Numbers (ICANN) uses companies called _____ to handle the business of registering domain names.

answer

accredited domain name registrars

question

In an HTML document, the background color of a Web page is specified in the tag using a hexadecimal code.

answer

False

question

Access to Wikipedia entries are tightly controlled so that the entries are always accurate and unbiased.

answer

False

question

An intranet is an expensive alternative to other forms of internal communication such conventional computer networks.

answer

False

question

An IP address is a 32-bit number that identifies a computer on the Internet.

answer

False

question

The fiber-optic cables that span the globe over land and under sea make up the Internet _____.

answer

backbone

question

The Internet is a hyperlink-based system that uses a client/server model.

answer

False

question

Conducting classes over the Web with no physical class meetings is called _____.

answer

distance education

question

The Web is made up of computers, network hardware such as routers and fiber optic cables, software, and the TCP/IP protocols.

answer

False

question

Java allows small programs, called _____, to be embedded with an Hypertext Markup Language (HTML) document.

answer

applets

question

The Internet is migrating to Internet Protocol version 6 (IPv6), which uses _____ addresses to provide for many more devices.

answer

128-bit

question

JavaScript can be used to validate data entry in a Web form.

answer

True

question

Push email allows a user to view email from any mobile or desktop device connected to a corporate server.

answer

True

question

The United States has high Internet penetration among its population constituting the majority of people online.

answer

False

question

_____ consists of server and client software, the Hypertext Transfer Protocol (HTTP), standards, and markup languages that combine to deliver information and services over the Internet.

answer

The web

question

The Transmission Control Protocol (TCP) is responsible for managing IP addresses and Internet domain names.

answer

False

question

Entering the words red*blue as the keywords for a search engine will be interpreted as the words "red" and "blue" separated by one or more words.

answer

True

question

Web client software, such as Chrome, Firefox, Internet Explorer, Safari, and Opera, that are used to view Web pages are known as _____.

answer

web browsers

question

Consumers who have enrolled in mobile banking and downloaded the mobile application to their cell phones can check their credit card balances before making major purchases.

answer

True

question

The _____ is a standard set of specifications for Internet applications that run on handheld, wireless devices that effectively serves as a Web browser for such devices.

answer

Wireless Application Protocol

question

The market for m-commerce in North America is maturing much earlier than in Western Europe and Japan.

answer

False

question

An organization uses buy-side e-commerce to purchase goods and services from its suppliers.

answer

True

question

Authentication technologies are used by many organizations to _____.

answer

confirm the identity of a user requesting access to information or assets

question

A digital certificate verifies ______.

answer

both purchaser and supplier identities

question

Lack of trust in online sellers is one of the most frequently cited reasons that some consumers are not willing to purchase online.

answer

True

question

The length of sales process for a typical business-to-business (B2B) e-commerce is shorter than that for a typical consumer-to-consumer (C2C) e-commerce.

answer

False

question

Consortium-operated exchanges are open to any set of buyers and sellers within a given market.

answer

False

question

A _____ is a credit card issued to selected employees to streamline the traditional purchase order and invoice payment processes.

answer

procurement card

question

Which of the following forms of e-commerce offers customers the ability to design a personalized product?

answer

Business-to-consumer (B2C) e-commerce

question

_____ is an approach used to capture user-provided information, such as information from warranties, surveys, user registrations, and contest-entry forms completed online.

answer

Explicit personalization technique

question

In which of the following forms of e-commerce, is there much room for negotiation on price, payment and delivery options, quantity, quality, and options and features?

answer

Business-to-business (B2B) e-commerce

question

_____ is a subset of e-commerce that involves electronic transactions between consumers using a third party to facilitate the process.

answer

Consumer-to-consumer (C2C) e-commerce

question

PayPal enables any person or business with an e-mail address to securely, easily, and quickly send and receive payments online.

answer

True

question

A smart card carries no preset spending limit, and each month the user can pay all or part of the amount owed.

answer

False

question

_____ is a standard that spells out measures and security procedures to safeguard a card issuer, a cardholder, and a merchant.

answer

Payment Card Industry (PCI)

question

Based on a Supreme Court ruling, an Internet-based merchant needs to charge sales tax only when _____.

answer

buyers live in a state where the merchant has a physical presence

question

The Asia-Pacific region has overtaken North America as the region with the largest B2C sales and now accounts for over one-third of total worldwide B2C sales.

answer

True

question

Using a blind network, big brand advertisers can secure elite locations on top-tier destinations.

answer

False

question

Government-to-citizen (G2C) applications support the purchase of materials and services from private industry by government procurement offices.

answer

False

question

Digital certificates verify both purchaser and supplier identities in an e-commerce transaction.

answer

True

question

A reason for the growth in business-to-consumer (B2C) e-commerce is that online B2C shoppers have the ability to design a _____ product.

answer

personalized

question

Implicit personalization techniques capture user-provided information, such as information from warranties, surveys, user registrations, and contest-entry forms completed online.

answer

False

question

Conversion to an e-commerce or m-commerce system enables organizations to:

answer

improve the level of customer service.

question

A(n) _____ is a single Web site that offers many products and services at one Internet location.

answer

cybermall

question

A cybermall is a business that serves as an intermediary between a Web site and online merchants who have the actual products and retail expertise.

answer

False

question

The three basic components of a successful e-commerce model include content, commerce, and community.

answer

True

question

Which of the following statements is true of retargeting?

answer

It employs personalized ads to direct shoppers back to a retailer's Web site they previously abandoned.

question

Which of the following forms of e-commerce has created an opportunity for many people to make a living out of selling items on auction Web sites?

answer

Consumer-to-consumer (C2C) e-commerce

question

A growing trend is consumers researching products online but then purchasing those products at their local brick-and-mortar stores.

answer

True

question

The growth of _____ is responsible for reducing the use of the classified pages of newspapers to advertise and sell personal items, so it has a negative impact on that industry.

answer

consumer-to-consumer (C2C) e-commerce

question

Which of the following is NOT one of the three basic components of a successful e-commerce model?

answer

Capital

question

A(n) _____ is a Web site that offers personalized shopping consultations for shoppers interested in upscale, contemporary clothing and accessories.

answer

e-boutique

question

A business-to-business (B2B) market is considerably larger than a business-to-consumer (B2C) market.

answer

True

question

The elimination of organizations that operate between the producer and the consumer is called _____.

answer

disintermediation

question

In spite of the recent economic downturn, Web site operators have shunned the idea of bartering for goods and services.

answer

False

question

_____ divides the pool of potential customers into subgroups usually defined in terms of demographic characteristics.

answer

Market segmentation

question

The predominant pricing model used in a blind advertising network and abbreviated CPC is _____.

answer

cost per click

question

An electronic exchange is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.

answer

True

question

The smart card is used to secure sensitive data.

answer

False

question

AdMob is a mobile advertising provider that serves up ads for displays on mobile devices and in applications like those that run on Android and iPhone.

answer

True

question

Conversion to an e-commerce or m-commerce system enables organizations to increase the accuracy of order processing and order fulfillment.

answer

True

question

The insurance business adapted to the Internet faster than any other arm of finance.

answer

False

question

Manufacturing enterprise resource planning (ERP) systems follow a systemic process for developing a production plan that starts with _______ to develop an estimate of future customer demand.

answer

sales forecasting

question

A key to the success of implementation of an enterprise resource planning (ERP) system is to make the transition from the old way of doing things to the new way as quickly as possible.

answer

False

question

Payroll transactions and billing are typically done via _____.

answer

batch processing

question

A(n) _____ is central to individuals and organizations of all sizes and ensures that information can be shared across all business functions and all levels of management to support the running and managing of a business.

answer

enterprise system

question

While integrated transaction processing system solutions have been developed for small and medium (SMEs), unfortunately, most of these have a high total cost of ownership and are difficult to install.

answer

False

question

In an organization, transaction processing systems (TPSs) support routine operations associated with its business processes.

answer

True

question

With _____, business transactions are accumulated over a period of time for processing in a single unit.

answer

bath processing systems

question

Effective use of an enterprise system requires changes in work processes and in the details of how work gets done.

answer

True

question

In the context of purchasing systems involved in the traditional transaction processing systems, when a(n) _____ arrives from a supplier, it is matched to the original order and the receiving report, and a check is generated if all data is complete and consistent.

answer

invoice

question

Product lifecycle management (PLM) software and its data can be used by internal users only.

answer

False

question

Enterprise resource planning (ERP) systems operate via an integrated database, using one set of data to support all business functions.

answer

True

question

An enterprise system ensures that the information needed for a single business function and all levels of management within that function is isolated.

answer

False

question

Many business application software vendors are pushing the use of _____ for small and medium-sized enterprise (SME) to help customers acquire, use, and benefit from new technology while avoiding much of the associated complexity and high start-up costs.

answer

hosted software model

question

A customer relationship management (CRM) system helps a company to plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

answer

False

question

A customer relationship management (CRM) system helps a company in managing ______.

answer

distribution and accounting

question

Large organizations were the first to take on the challenge of implementing enterprise resource planning (ERP).

answer

True

question

Purchasing uses information from the _____ to place purchase orders for raw materials with qualified suppliers.

answer

materials requirement plan

question

One of the primary benefits of implementing enterprise resource planning (ERP) is elimination of inefficient and outdated systems.

answer

True

question

In a manufacturing enterprise resource planning (ERP) system, _____ refines a production plan by determining the amount of weekly or daily production needed to meet the demand for individual products.

answer

demand management

question

Which of the following statements is true of product lifecycle management (PLM) software?

answer

It provides documents required for FDA and environmental compliance.

question

_____ involves reentering data that was not typed or scanned correctly.

answer

Data correction

question

_____ involves capturing and gathering all data necessary to complete the processing of transactions.

answer

Data collection

question

The average enterprise resource planning (ERP) implementation cost is $5.5 million with an average project duration just over 14 months.

answer

True

question

Using the hosted software model implies that a small business firm needs to employ a full-time IT person to maintain key business applications.

answer

False

question

Which of the following types of processing is essential for businesses that require access to current data such as airlines, ticket agencies, and stock investment firms?

answer

Online transaction processing

question

An important step in processing transaction data is to check data for validity and completeness, a task called data correction.

answer

False

question

Which of these is an advantage of the hosted software model?

answer

Faster system start-up

question

Small and medium size organizations do not employ enterprise systems.

answer

False

question

Organizations frequently need to customize a vendor's enterprise resource planning (ERP) software to integrate other business systems.

answer

True

question

Which of the following can help avoid common causes for failed enterprise system implementations?

answer

Defining metrics to assess the progress of a project

question

Transaction processing systems (TPSs) provide valuable input to management information systems, decision support systems, and knowledge management systems.

answer

True

question

The ability to capture and analyze all customer interactions, generate appropriate responses, and gather data to create and build effective and efficient marketing campaigns is known as contact management.

answer

False

question

The bill of materials (BOM) serves as a recipe of ingredients needed to make each item an organization manufactures.

answer

True

question

Accounts payable is an example of a(n) _____.

answer

transaction processing system

question

Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.

answer

True

question

The individual application modules of an enterprise resource planning (ERP) system are designed to support best practices, the most efficient and effective ways to complete a business process.

answer

True

question

In the context of transaction processing activities, data editing involves reentering data that was not typed or scanned properly.

answer

False

question

_____includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers.

answer

Supply chain management (SCM)

question

Capturing and gathering all data necessary to complete the processing of transactions is called data collection.

answer

True

question

According to the classification of enterprise resource planning (ERP) vendors, _____ vendors target medium-sized firms with annual revenues in the $50 million to $1 billion range operating out of one or more locations.

answer

Tier II

question

A key feature of an enterprise system is that:

answer

it employs a database of key operational and planning data that can be shared by all.

question

The essential characteristic of a(n) _____ is that there is delay between an event and the eventual processing of the related transaction to update an organization's records.

answer

batch processing system

question

As an organization's purchasing systems generate purchase orders and the items ordered are received, information is sent to the _____ system to manage the amounts owed by the organization.

answer

accounts payable

question

_____ is the use of software to assist in the creation, analysis, and modification of the design of a component or product.

answer

Computer-aided design

question

A small and medium-sized enterprise (SME) is legally independent enterprise with _____ employees.

answer

up to 500

question

Adoption of an enterprise resource planning (ERP) system enables an organization to eliminate several separate systems and replace them with a single integrated set of applications for the entire enterprise.

answer

True

question

With an online transaction processing (OLTP) system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions.

answer

False

question

Small and medium-sized enterprises (SMEs) are exploring the use of hosted software model to acquire, use, and benefit from new technology even though it means extra complexity and high start-up costs.

answer

False

question

A decision support system includes people, procedures, software, databases, and devices to help assemble, store, manipulate, and display geographic information.

answer

False

question

Product pricing is important to identify products, sales personnel, and customers that contribute to profits and those that do not.

answer

False

question

An effective _____ MIS enables an organization to keep personnel costs at a minimum while serving the required business processes needed to achieve corporate goals.

answer

human resource

question

Unlike an individual DSS, a GSS is more difficult to use and is not as flexible.

answer

False

question

Revenue centers are units within a company that focus primarily on generating sales.

answer

True

question

The economic order quantity is calculated to minimize the number of times an inventory item must be reordered.

answer

False

question

Unstructured decisions are ones where the variables that affect the decision cannot be measured quantitatively.

answer

True

question

The ultimate goal of management information and decision support systems is to help managers and executives at all levels make better decisions and solve important problems.

answer

True

question

The _____ stage of the problem solving process requires selecting a course of action.

answer

choice

question

The ability to _____ is a function of a financial MIS.

answer

provide easy access to financial data through use of a corporate intranet to access corporate Web pages

question

Decision support systems are skewed, and hence cannot be used at all levels.

answer

False

question

Many manufacturing operations have been dramatically improved over the last decade as a result of advances in information systems.

answer

True

question

Subsystems for the marketing MIS and their outputs help marketing managers and executives to _____.

answer

develop plans for future products

question

A flexible manufacturing system determines when finished products are needed and then works backward to determine deadlines and resources needed.

answer

False

question

The goal of _____ is to tie together all aspects of production, including order processing, product design, manufacturing, inspection and quality control, and shipping.

answer

computer integrated manufacturing

question

_____ is a structured, interactive, iterative decision-making method that relies on input from a panel of experts.

answer

Delphi approach

question

Decision support systems support optimization, satisficing, and heuristic approaches.

answer

True

question

A(n) _____ report is the management report that summarizes the previous day's critical activities and is typically available at the start of each workday.

answer

key-indicator

question

The primary purpose of an MIS is to help an organization achieve its goals by providing managers with insight into the regular operations of the organization so they can control, organize, and plan more effectively.

answer

True

question

Decision support systems:

answer

are used for operational, tactical, and strategic decision making.

question

_____ reports are management reports that are automatically produced when a situation is unusual or requires management action.

answer

Exception

question

An advantage of using the nominal group technique is that:

answer

it encourages participation from everyone.

question

The ability to _____ is a characteristic of an MIS system.

answer

use internal data stored in the computer system.

question

The first stage in the problem-solving process involves the identification and definition of potential problems or opportunities and the investigation of environmental constraints.

answer

True

question

?DSS and MIS systems are similar in numerous ways, including the types of problems solved, the support given to users, the decision emphasis and approach, and the type, speed, output, and development of the system used.

answer

False

question

Product design is the process of generating a new product or service to be sold by an organization to its customers.

answer

True

question

Business decisions are always semistructured and are encountered only at the highest levels of an organization.

answer

False

question

A _____ MIS uses data gathered from both internal and external sources to provide reporting and aid decision making in areas of product development, distribution, pricing, and promotions.

answer

marketing

question

Programmed decisions are made using a rule, procedure, or quantitative method.

answer

True

question

The performance of decision support systems is typically a function of decision quality, decision-making speed, and _____.

answer

problem complexity

question

Unlike an individual DSS, a GSS is more difficult to use and is not as flexible.

answer

False

question

The two phases of problem solving added by Huber to Simon's original three-stage model are _____.

answer

implementation and monitoring

question

The focus of a DSS is on decision-making _____ when faced with unstructured or semistructured business problems.

answer

effectiveness

question

The model base is the component of a decision support system that allows managers and decision makers to perform qualitative analysis on external data.

answer

False

question

Marketing functions are increasingly being performed on the Internet and mobile devices.

answer

True

question

The use of MISs span few levels of management.

answer

False

question

_____ are ones where the variables that comprise the decision are known and can be measured quantitatively.

answer

Structured decisions

question

The data that enters an MIS originates entirely from internal sources.

answer

False

question

The overall objective of master production scheduling is to provide vague plans for long-range scheduling of manufacturing facilities.

answer

False

question

A _____ is an independent business unit that is treated as a distinct entity enabling its revenues and expenses to be determined and its profitability to be measured.

answer

profit center

question

Unstructured decisions are ones where the variables that affect the decision cannot be measured quantitatively.

answer

True

question

A wide area decision network is used when group members are located in the same building or geographic area and under conditions in which the decision frequency is low.

answer

False

question

The most significant internal data sources for an MIS are the organization's _____.

answer

various TPS and ERP systems and related databases

question

A well-known model developed by Herbert Simon divides the decision making phase of the problem solving process into five stages.

answer

False

question

The _____ is NOT a component of the typical DSS.

answer

inference engine

question

A satisficing model is one that finds a good, but not necessarily the best, solution to a problem.

answer

True

question

The overall purpose of the human resource planning subsystem in a human resource MIS is to aid in the recruiting and selecting of personnel.

answer

False

question

The _____ approach forces members of a decision making group to reach a unanimous decision.

answer

group consensus

question

Most financial MISs integrate financial and operational information from multiple sources, including the Internet, into a single system.

answer

True

question

Expert systems use heuristics to arrive at conclusions or make recommendations.

answer

True

question

After entering the appropriate attributes, the knowledge acquisition facility correctly stores information and relationships in the knowledge base, making the knowledge base easier and less expensive to set up and maintain.

answer

True

question

The haptic interface relays the sense of _____ in the virtual world.

answer

touch

question

A perceptive system allows a machine to approximate the way a person sees, hears, and feels objects.

answer

True

question

Robotics involves developing mechanical or computer devices that can paint cars, make precision welds, and perform tasks that require a high degree of precision or are tedious or hazardous for humans.

answer

True

question

The user interface makes an expert system easier to develop and use.

answer

True

question

_____ involves converting sound waves into words.

answer

Voice recognition

question

Knowledge workers are people who earn their living by creating, using, and disseminating knowledge.

answer

True

question

In an expert system, the _____ is the component that delivers the expert advice.

answer

inference engine

question

Vision systems include hardware and software that permit computers to capture, store, and process visual images.

answer

True

question

A new knowledge base must be built for each unique expert system application.

answer

True

question

Many groups use patents, copyrights, trade secrets, Internet firewalls to keep prying eyes from seeing important knowledge that is expensive and hard to create.

answer

True

question

_____ knowledge is hard to measure and document and typically is not objective or formalized.

answer

Tacit

question

_____ can process many pieces of data at the same time and learn to recognize patterns.

answer

Neural networks

question

Virtual reality simulations require special interface devices that transmit the sights, sounds, and sensations of the simulated world to the user.

answer

True

question

_____ is a wide range of adaptive and rehabilitative devices to help people with disabilities perform tasks that they were formerly unable to accomplish or had great difficulty accomplishing.

answer

Assistive technology

question

A(n) _____ is a person who has training or experience in the design, development, implementation, and maintenance of an expert system, including training or experience with expert system shells.

answer

knowledge engineer

question

Assistive technology systems help people overcome disabilities and perform various tasks.

answer

True

question

A genetic algorithm can be used to search the vast resources of the Internet to find information on any topic.

answer

False

question

Many organizations actively attempt to convert explicit knowledge to tacit knowledge.

answer

False

question

A _____ is a group of people with common interests who come together to create, store, and share knowledge of a specific topic.

answer

community of practice (COP)

question

A genetic algorithm is an approach to solving problems based on the _____.

answer

theory of evolution

question

_____ include the people, procedures, hardware, software, data, and knowledge needed to develop computer systems and machines that can simulate human intelligence processes, including learning, reasoning, and self-correction.

answer

Artificial intelligence systems

question

The domain expert is the person with the expertise the expert system is trying to capture.

answer

True

question

Artificial intelligence involves the development of machines and computer systems that can stimulate human intelligence processes.

answer

True

question

_____ is the awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision.

answer

knowledge

question

Expert system shells lessen the burden of programming, allowing nonprogrammers to develop and benefit from the use of expert systems.

answer

True

question

A group of people with common interests who come together to create, store, and share knowledge of a specific topic is known as a community of practice.

answer

True

question

The _____ allows an expert system user to understand how the system arrived at its results.

answer

explanation facility

question

_____ is a mathematical theory for developing strategies that maximize gains and minimize losses while adhering to a given set of rules and constraints.

answer

Game theory

question

edicine or science while considering the impact on individuals, organizations, and society.

answer

Informatics

question

Expert systems, robotics, vision systems, natural language processing, learning systems, and neural networks are all part of the broad field of artificial intelligence.

answer

True

question

Sophisticated computer systems require an extension of understanding visual images. This is called a _____ system.

answer

perceptive

question

An expert system can use a case-based solution process to develop the solution to a problem by finding cases stored in the knowledge base that are similar to the problem at hand and then modifying the solution to the cases to fit the current problem.

answer

True

question

Voice recognition involves converting sound waves into words.

answer

True

question

An expert system, using the explanation facility, can indicate all the facts and rules that were used in reaching a conclusion.

answer

True

question

An expert system's knowledge acquisition facility serves as an interface between _____.

answer

the experts and the knowledge base

question

Data is the awareness and understanding of a set of information.

answer

False

question

Although computers excel at numerical calculations, they are not as good at dealing with symbols and three-dimensional objects.

answer

True

question

_____ is a file conversion program that can be used to compress multimedia files to make them easier to download from the Internet or send as an e-mail attachment.

answer

WinZip

question

A _____ is a conditional statement that links conditions to actions or outcomes.

answer

rule

question

_____ do not need any previous training in computers or expert systems.

answer

Knowledge users

question

Graphic images can be stored in a variety of formats including _____.

answer

JPEG and GIF

question

Data mining and business intelligence are powerful tools to capture and use knowledge.

answer

True

question

_____ has the potential to superimpose digital data over real photos so that GPS maps can be combined with real pictures of stores and streets to help people locate their position.

answer

Augmented reality

question

Robotics involves developing mechanical or computer devices that can paint cars, make precision welds, and perform tasks that require a high degree of precision or are tedious or hazardous for humans.

answer

True

question

The _____ stores all relevant information, data, rules, cases, and relationships that an expert system uses.

answer

knowledge base

question

A systems analyst is responsible for modifying or developing programs to satisfy user requirements.

answer

False

question

During the _____ phase of the systems development life cycle, people attempt to answer the questions, "What must the information system do to solve the problem?"

answer

systems analysis

question

In the context of system performance, _____ is the hours a system is actually available for use divided by the hours the system is scheduled to be available and is expressed as a percentage.

answer

reliability

question

Information systems planning identifies those information systems development initiatives needed to support organizational strategic goals.

answer

True

question

The _____ is a key member and leader of a steering team who plays such a critical role that lack of this essential individual raises the probability of project failure.?

answer

project sponsor

question

System users and system stakeholders are essentially the same set of people.

answer

False

question

In the context of data-flow diagrams (DFDs), a(n) _____ shows either the source or destination of the data.

answer

entity symbol

question

The primary outcome of systems analysis is a prioritized list of system requirements and a recommendation of how to proceed with a project.

answer

True

question

A data flow diagram (DFD) is a technique to show relationships among data entities.

answer

False

question

The success or failure of a joint application development (JAD) session depends on the budget of a project.

answer

False

question

A professional who specializes in analyzing and designing business systems is called a(n) ____.

answer

systems analyst

question

A data flow diagram (DFD) does not provide any information about process timing

answer

True

question

The _____ is a sequential multistage process where work on the next stage cannot begin until the results of the previous stage are reviewed and approved or modified as necessary.

answer

?traditional systems development life cycle

question

The systems design phase of a systems development life cycle (SDLC) identifies areas where system security and controls need to be defined.

answer

False

question

Which of the following is an advantage of a traditional systems development life cycle (SDLC)?

answer

Formal review at the end of each phase allows maximum management control.

question

?In the context of data-flow diagrams (DFDs), the _____ includes arrows that show the direction of data movement.

answer

data-flow line

question

Who among the following has final approval of all requests for changes in project scope, budget, and schedule?

answer

the project sponsor

question

The disaster recovery plan focuses on technology recovery and identifies the people or the teams responsible to take action in the event of a disaster, what exactly these people will do when a disaster strikes, and the information system resources required to support critical business processes.

answer

True

question

?_____ determines whether a project can be completed in a reasonable amount of time.

answer

Schedule feasibility

question

Feasibility analysis assesses the technical, economic, legal, operational, and schedule feasibility of a project.

answer

True

question

?Direct observation provides an opportunity for project sponsors to state their concerns and express their ideas for improvement.

answer

False

question

In the context of data-flow diagrams (DFDs), the process symbol _____.

answer

?identifies the function being performed

question

Determining the schedule feasibility is critical when new technology is first being considered for use within an organization, prior to its widespread use.

answer

False

question

?_____ determines whether the expected benefits associated with a project outweigh the expected costs sufficiently to make the project financially attractive.

answer

Economic feasibility

question

?In the context of data-flow diagrams (DFDs), a(n) _____ shows either the source or destination of the data.

answer

entity symbol

question

A steering team consists of programmers to simplify the decision-making process.

answer

False

question

Security and control considerations are a negligible part of the entire system development process.

answer

False

question

The purpose of studying a system is to identify the strengths and weaknesses of the existing system and examine current inputs, outputs, processes, security and controls, and system performance.

answer

True

question

_____ document key points, issues, next steps, and decisions throughout a joint application development (JAD) session.

answer

Scribes

question

A(n) _____ is a duplicate operational hardware system or immediate access to one through a specialized vendor.

answer

hot site

question

_____ requires unbiased and careful questioning of whether system elements are related in the most effective ways, considering new or different relationships among system elements, and possibly introducing new elements into the system.

answer

Critical analysis

question

_____ is a technique used primarily during the investigation phase of systems development to define the business processes included within the scope of a system.

answer

Functional decomposition

question

Which of the following is an advantage of a traditional systems development life cycle (SDLC)

answer

Formal review at the end of each phase allows maximum management control.

question

The purpose of studying a system is to identify the strengths and weaknesses of the existing system and examine current inputs, outputs, processes, security and controls, and system performnce

answer

True

question

?Members of a systems development team stay the same throughout a project.

answer

False

question

?_____ creates a complete set of technical specifications that can be used to construct an information system.

answer

System design

question

A project manager is a person who performs all of the system development roles, including systems analyst, programmer, and technical specialist.

answer

False

question

?_____ begins during systems analysis and identifies the two or three strongest contenders among the vendors.

answer

Preliminary evaluation

question

The members of a systems investigation team are responsible for gathering and analyzing data, preparing an investigation phase report, and presenting the results to a project steering team

answer

True

question

Security and control considerations are a negligible part of the entire system development

answer

False

question

A systems investigation report is reviewed with a steering team to gain their input and cou

answer

True

question

Effective systems development requires a team effort.

answer

True

question

A data flow diagram (DFD) does not provide any information about process timing.

answer

True

question

Joint application development (JAD) sessions with a cross section of users and stakeholders in a project are an effective way to define system requirements.

answer

True

question

The systems development team is responsible for determining the information system objectives and delivering a system that meets those objectives.

answer

True

question

Managers and employees in all functional work areas shun working on systems development projects.

answer

False

question

A disaster recovery plan is a component of an organization's overall business continuity plan

answer

True

question

?In the context of system performance, _____ is the hours a system is actually available for use divided by the hours the system is scheduled to be available and is expressed as a percentage

answer

reliability

question

_____ are the people who will regularly interact with a system as they complete their work

answer

Users

question

Operational feasibility takes into account the need to meet certain system performance requirements that are considered important to system users and stakeholders.

answer

True

question

The traditional systems development life cycle (SDLC) has low management control.

answer

False

question

The disaster recovery plan focuses on technology recovery and identifies the people or the teams responsible to take action in the event of a disaster, what exactly these people will do when a disaster strikes, and the information system resources required to support critical business plan.

answer

True

question

A(n) _____ is a formal document that outlines an organization's hardware or software needs and requests vendors to develop a detailed plan of how they would meet those needs and at what

answer

request for proposal

question

?_____ is a structured meeting process that can accelerate and improve the efficiency and effectiveness of not only the investigation phase, but also the analysis and design phases of a systems development project.

answer

Joint application development

question

_____ involves using a new or modified system under all kinds of operating conditions.

answer

Systems operation

question

Getting the most out of a new or modified system during its operation is the most important aspect of systems operations for many organizations.

answer

True

question

An organization that writes its own program source code has a competitive advantage over other organizations.

answer

True

question

_____ is an iterative system development process that develops a system in "sprint" increments lasting from two weeks to two months.

answer

Agile development

question

The goals of _____ are to determine the work load at which systems performance begins to degrade and to identify and eliminate any issues that prevent the system from reaching its required system-level performance.

answer

volume testing

question

_____ consists of written descriptions developed for people who use a program.

answer

user documentation

question

System testing is often done by independent testers who are not involved in developing program code.

answer

True

question

A _____ is a detailed description of when project activities are performed.

answer

project schedule

question

Even if unit testing is successful, developers cannot assume they can combine individual components into a working system without any problems.

answer

True

question

Volume testing and beta testing are the same processes.

answer

False

question

_____ involves running a complete new system for one group of users rather than all users.

answer

Pilot start-up

question

Which of these is an advantage of prototyping?

answer

Users can try the system and provide constructive feedback during development.

question

In the system construction phase, determining the specific equipment needed, ordering the equipment, and receiving the equipment require a short lead time.

answer

False

question

Perceived usefulness and perceived ease of use do not have any influence in determining whether someone will use an information system.

answer

False

question

_____ is also known as beta testing and application testing.

answer

User acceptance testing

question

Only select patches come from off-the-shelf software vendors.

answer

False

question

The process of switching from an old information system to a replacement system is called _____.

answer

cutover

question

User acceptance testing (UAT) is a critical activity that must be completed successfully before newly developed software can be rolled out to the market.

answer

True

question

Which of these is a disadvantage of agile development?

answer

It requires a larger percentage of stakeholders' and users' time than other approaches.

question

A slipstream upgrade is a minor upgrade—typically a code adjustment or minor bug fix.

answer

True

question

A _____ is a minor change to correct a problem or make a small enhancement.

answer

Patch

question

A _____ is a critical date for completing a major part of a project, such as program design, coding, testing, and cutover.

answer

project milestone

question

The eventual success of any system solely depends on how users work with it.

answer

False

question

Software as a Service (SaaS) allows individuals and organizations to access needed software applications over the Internet.

answer

True

question

_____ explains the purpose of every major piece of computer code and also identifies and describes key variables.

answer

Technical documentation

question

Testing that ideally forces an individual program to execute all of its various functions and user features is known as _____.

answer

unit testing

question

Only internal employees can perform systems review.

answer

False

question

Many companies don't announce to users that a slipstream upgrade has been made.

answer

True

question

The project milestone is the date an entire project should be completed and operational.

answer

False

question

The product developer is a person who represents the project stakeholders and is responsible for communicating and aligning project priorities between the stakeholders and development team.

answer

False

question

The systems development teams for mobile devices are typically quite large.

answer

False

question

A throw-away prototype can be produced in days.

answer

True

question

Unit testing uncovers any defects in the interface between individual components of an information system.

answer

False

question

The maintenance costs for legacy systems can be quite expensive.

answer

True

question

The system construction phase follows the completion of the system investigation phase.

answer

False

question

Agile is better suited for developing larger information systems than smaller ones.

answer

False

question

_____ is the creation, modification, or extension of software by people who are nonprofessional software developers.

answer

End-user systems development

question

Monitoring is the process of analyzing systems to make sure they are operating as intended.

answer

False

question

Pilot start-up involves running both the old and new systems for a period of time.

answer

False

question

_____ involves testing the complete, integrated system (hardware, software, databases, people, and procedures) to validate that an information system meets all specified requirements.

answer

System testing

question

Which of the following statements is true of user acceptance testing (UAT)?

answer

UAT must be completed successfully before newly developed software can be rolled out to the market.

question

_____ converts a system design into an operational system by acquiring and installing hardware and software, coding and testing software programs, creating and loading data into databases, and performing initial program testing.

answer

System construction

question

System backup and recovery, performance, and security issues can be overlooked in the haste to develop a prototype.

answer

True

question

The temptation to add more features and functionality to the original range of the system is called _____.

answer

scope creep

question

Site preparation can include _____.

answer

installing special wiring and air conditioning

question

The Internet Crime Computer Center (IC3) is an alliance between ______.

answer

the White Collar Crime Center (NW3C) and the Federal Bureau of Investigation (FBI)

question

A job that requires sitting at a desk for many hours a day can significantly reduce the risk of type 2 diabetes.

answer

False

question

IS professionals believe that their field offers few opportunities for unethical behavior.

answer

False

question

Many computer crimes go unreported because companies do not want bad publicity or don't think that law enforcement can help.

answer

True

question

The _____ requires telephone companies to turn over customer information, including numbers called, without a court order if the Federal Bureau of Investigation (FBI) claims that the records are relevant to a terrorism investigation.

answer

USA Patriot Act of 2001

question

If an activity is defined as legal then it is ethical.

answer

False

question

Two primary causes of computer-related health problems are a poorly designed work environment and failure to take regular breaks to stretch the muscles and rest the eyes.

answer

True

question

Patent laws protect processes, machines, and compositions of matter.

answer

True

question

Under the Identity Theft and Assumption Deterrence Act of 1998, the _____ is assigned responsibility to help victims restore their credit and erase the impact of the imposter.

answer

Federal Trade Commission (FTC)

question

The Homeland Security Department's Information Analysis and Infrastructure Protection Directorate serves as a focal point for threat assessment of, warning of, investigation of, and response to threats or attacks against the country's critical infrastructure.

answer

True

question

The Mask is a collection of malware that infects computers running the Windows, OS X, and Linux operating systems.

answer

True

question

Organizations continue to operate their businesses using integrated information systems that leads to missed opportunities, increased costs, and lost sales.

answer

False

question

Which of the following is a useful policy to minimize waste and mistakes?

answer

Users should implement proper procedures to ensure correct input data.

question

_____ is a type of malware that executes when specific conditions occur.

answer

Logic bomb

question

A script bunny is a young, female computer hacker.

answer

False

question

Proper use of antivirus software requires:

answer

scanning all removable media before copying programs from them.

question

A(n) _____ is a computer savvy person who attempts to gain unauthorized or illegal access to computer systems to steal passwords, corrupt files or programs, or even transfer money.

answer

criminal hacker

question

Multinational companies face an extremely difficult challenge in implementing data collection and dissemination processes and policies because of the multitude of differing country and regional statutes.

answer

True

question

To protect a person's PC and prevent it from spreading malware to his or her coworkers, some antivirus software scans and cleans both incoming and outgoing e-mail messages.

answer

True

question

Penalties for software piracy are lenient and liberal.

answer

False

question

A useful guideline to protect corporate computers from criminal hackers is to _____.

answer

install antivirus software on all computers

question

The practice of disguising illegally gained funds so that they seem legal is called _____.

answer

money laundering

question

_____ is a set of programs that enables its user to gain administrator level access to a computer or network.

answer

Rootkit

question

A computer can be both the tool used to commit a crime and the object of that crime.

answer

True

question

The use of e-mail among public officials might violate "open meeting" laws.

answer

True

question

The _____ requires all financial institutions to protect and secure customers' nonpublic data from unauthorized access or use.

answer

Gramm-Leach-Bliley Act of 1999

question

Role-based system access means that only people who fill a particular role can access a specific system.

answer

True

question

Computer-related mistakes include organizations operating unintegrated information systems and acquiring redundant systems.

answer

False

question

A job that requires sitting at a desk and using a computer for many hours a day qualifies as a sedentary job.

answer

True

question

Which of the following is a computer-related mistake?

answer

Mishandling computer outputs

question

Catching and convicting criminal hackers remains an easy task, and the method behind these crimes is often easy to determine.

answer

False

question

The LeadsOnline Web-based service system is one of several information systems used by law enforcement to _____.

answer

recover stolen property

question

The combining of duties is a key concept of good internal controls.

answer

False

question

Only few small and mid-sized organizations are willing to outsource their network security operations.

answer

False

question

A _____ is a small program hidden in a network or computer system that records identification numbers.

answer

password sniffer

question

Some web sites offer digital tools—often without charge—that let people snoop, crash computers, hijack control of a machine, or retrieve a copy of every keystroke.

answer

True

question

_____ involves publishing an intentionally false written statement that is damaging to a person's or an organization's reputation.

answer

Libel

question

Smartphones—especially ones running the popular Android operating system—can run applications that are impervious to malware.

answer

False

question

_____ refers to the use of any of several technologies to enforce policies for controlling access to digital media, such as movies, music, and software.

answer

Digital rights management

question

Which of the following statements is true of the E-Government Act of 2002?

answer

It requires federal agencies to post machine-readable privacy policies on their Web sites and to perform privacy impact assessments on all new collections of data of ten or more people.

question

In order to protect the privacy of employees, email messages that have been erased from hard disks cannot be retrieved.

answer

False

question

_____ states the principles and core values that are essential to a set of people and that, therefore, govern these people's behavior.

answer

Code of ethics

question

Which of the following statements is true of federal laws?

answer

They permit employers to monitor instant messages sent and received by employees.

question

To obtain a patent or to determine if a patent exists in an area a company seeks to exploit requires a search by the U.S. Patent Office; these can last longer than 25 months.

answer

True

question

A job that requires sitting at a desk and using a computer for many hours a day can lead to:

answer

formation of blood clots.

question

The Homeland Security Department's Information Analysis and Infrastructure Protection Directorate serves as a focal point for threat assessment of, warning of, investigation of, and response to threats or attacks against the country's critical infrastructure.

answer

True

question

A virus can send copies of itself via a network.

answer

False

question

_____ is a legislation that requires businesses to prove that they are securing their data.

answer

Sarbanes-Oxley Act

question

Incidents of identity theft are reported to the Federal Trade Commission (FTC).

answer

True

question

_____ is is an inflammation of the nerve that connects the forearm to the palm of the wrist.

answer

Carpal tunnel syndrome (CTS)

question

Tracking software sends messages via a wireless network to the specified e-mail address, pinpointing its location and including a picture of the thief (for those computers with an integrated Web cam).

answer

True

question

Tracking software sends messages via a wireless network to the specified e-mail address, pinpointing its location and including a picture of the thief (for those computers with an integrated Web cam).

answer

True

Info Systems Concepts Chap 7-14 – Flashcards

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