Human Resources Test 2 - Flashcards

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1. The percentage hired from a given group of candidates is termed:

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the selection rate

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2. Alice, an efficient waitress at a moderately-priced family restaurant, consistently gets the lowest tips from customers. She announces that she is quitting to take another job at a newly-opened casino. This best exemplifies a(n) _____ turnover

answer

functional

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3. Stacy, the HR manager of a bank, restricts her recruiting efforts for the post of loan officer to placing advertisements on the Web site of the American Banking Association. This will allow Stacy to determine the _____ for the job of loan officer.

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applicant population

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4. Which of the following exemplifies voluntary turnover?

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Gerald gets passed over for promotion twice despite being good

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5. Which of the following is typically the responsibility of managers in job analysis?

answer

To help complete job analysis information

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According to Maslow, once a person has fulfilled his or her safety needs, he would immediately proceed to fulfill his:

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belonging needs

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7. Which of the following is true of internal recruitment?

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It can aid succession planning, future promotions, and career development.

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A(n) _____ refers to the unwritten expectations that both employees and employers have about the nature of their work relationships.

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psychological contract

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An "in-basket" test is an example of a _____ test.

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Work sample

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It is important to focus more on getting employees in their first year to stay because:

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those who stay for a year are more likely to extend their employment.

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In selection, validity refers to:

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the correlation between a predictor and job performance.

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A new Gulf Coast casino plans to hire over 1,000 employees for its new resort. The casino's HR department requires applicants to complete an online questionnaire which is later analyzed using computer software and only those applicants who have previously worked in hotels and casinos are considered eligible for the next step in the hiring process. This is an example of a:

answer

preemployment screening process.

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A _____ is composed of individuals who are assigned a cluster of tasks, duties, and responsibilities to be accomplished.

answer

self-directed team

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At Piaffe Products 15 employees had quit and an additional 10 were fired for poor performance in the year during 2010. The mid-year employee count was 50 for that year. Piaffe's turnover rate for the year 2010 was _____.

answer

50%

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What is the main purpose of preemployment screening?

answer

To determine if applicants meet the minimum qualifications for job openings

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A school district hired a school bus driver without conducting a multi-state criminal background check; a background check was conducted only in the state in which the school was located. Subsequently, the school bus driver was convicted of kidnapping one of the children who traveled in his bus. The prosecution in the case revealed that the driver had been convicted ten years ago for a similar case in another state. The school district is guilty of:

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negligent hiring.

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A passive job seeker is one who:

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has a good job and is not actively looking to change jobs.

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Paul is the director of recruitment at Times Clockworks. After running a thorough study of their employees' backgrounds, Paul finds that Times Clockworks has disparate impact in the proportion of Hispanic employees compared to the proportion of Hispanics in its labor market. Which of the following steps should Paul take to solve the problem most efficiently?

answer

Begin advertising for job openings on the local Spanish radio station

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Which of the following is true of internal recruitment?

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It has the potential to lead to EEO violations if the current workforce is not diverse.

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_____ is a goal-directed drive, and is defined as the desire within a person causing that person to act.

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Motivation

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Which of the following is considered to be an input by the equity theory?

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Educational level

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The average time lost per absent employee during a specified period of time is known as the .

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severity rate

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In her interview for a position as a bartender at a luxury hotel bar, Megan was asked "What would you do if one of the customers started slurring her words and began making off-color jokes that other customers in the bar could hear?" Such types of questions are typically asked in _____ interviews.

answer

Situational

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Which of the following is typically the first stage in the job analysis process?

answer

Planning the job analysis

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A financial services firm conducted an attitude survey. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is recommended that the director of HR:

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hold group meetings with employees to convey the positive and negative survey results and get suggestions for improvements.

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The number of absences per 100 employees each day is known as the:

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incidence rate.

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In verifying the identities and credentials of job applicants, employers must use the revised form I-9 for each employee hired and must:

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determine whether a job applicant is a U.S. citizen, registered alien, or illegal alien, within 72 hours of hiring.

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_____is the extent to which the job includes a "whole" identifiable unit of work that is carried out from start to finish and that results in a visible outcome.

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Task identity

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The _____ of a test is the extent to which a predictor repeatedly produces the same results over time

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Reliability

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Kevin, a recent college graduate, applied for a job with a firm which provides security to high-profile individuals. During the selection process, he was given a test for visual memory. Tests such as these are classified as:

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cognitive ability tests.

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According to Maslow's need theory, the highest human need is the need for:

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self-actualization.

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The percent of applicants hired divided by the total number of applicants offered jobs is termed as:

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The acceptance rate

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Which of the following is considered to be a motivator by the motivator/hygiene theory?

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Advancement

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Which of the following is a feature of Internet recruiting?

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It requires the filing of applicant EEO reports.

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A(n) _____ is a selection and development device composed of a series of evaluative exercises and tests in which candidates are evaluated by a panel of trained raters.

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assessment center

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Which of the following specialized instruments incorporates checklists?

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Position Analysis Questionnaire

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Which of the following theorists developed the need theory?

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Abraham Maslow

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A(n) _____ is a larger work segment composed of several tasks that are performed by an individual.

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Duty

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The selection process for hiring the assistant to the mayor of a large city includes giving the finalists three hypothetical crisis scenarios. One deals with a terrorist threat at a sporting event, another deals with a plane crash at the airport, and the third deals with a major earthquake. Each candidate must describe her/his approach to handling the crisis, which will be recorded and evaluated by a panel. This is an example of a:

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Situtational interview

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Which of the following is comprised of more than 200 statements and examines a variety of dimensions, including decision making and supervising?

answer

Managerial Position Description Questionnaire

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Which of the following is typically the first part of the job description?

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identification

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Which of the following is a fundamental purpose of an application form?

answer

It acts as a basic employee record for applicants who are eventually hired.

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The purpose of a(n) _____ is to obtain additional information on a candidate and to clarify information gathered throughout the selection process.

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Selection interview

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___ is an intangible reward for performance.

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Verbal praise from one's supervisor

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Max, who works with HiFi LLC, is responsible for managing job analysis in his organization. He is currently planning the job analysis. Which of the following should typically be Max's next step?

answer

Preparing for and introducing job analysis

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According to Herzberg's motivation/hygiene theory _____ is a hygiene factor

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Working condition

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The main legal reason for performing a thorough background check of all applicants is:

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to protect the organization against charges of negligent hiring.

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Gathering job analysis data is a subtask of _____.

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Conducting the job analysis

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Which of the following is a defining characteristic of regular staffing?

answer

It uses workers who are traditional employees. It uses workers who are traditional employees.

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The problem of _____ occurs when interviewers make a decision on the job suitability of applicants within the first few minutes of the interview and spend the balance of the interview looking for evidence to support it.

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Snap judgement

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The best criterion to analyze the effectiveness of an advertisement for applicants is to measure the:

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performance level of the hired applicants generated by the ad.

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Which of the following is a feature about validity?

answer

Concurrent validity studies use the employer's existing employees to test whether certain predictors are tied to performance levels.

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Peter Cullen & Associates uses a private employment agency to locate engineering staff. The company pays a fee to the employment agency every time it hires a candidate provided by the employment agency. In this this scenario, Peter Cullen & Associates is using the services of:

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a contingency firm.

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One advantage of leasing companies for employees is that:

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employers can save money on benefits.

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The purpose of a _____ is to give applicants an accurate idea of the positive and negative aspects of a job so that they can more accurately evaluate the employment situation.

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realistic job preview

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Which of the following would be the least important topic of training for a recruiter who will conduct interviews in a university campus?

answer

The company's job posting software

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Amanda has applied for a job and has taken a number of selection tests. She has not been given a conditional job offer. Which of the following tests can she refuse to take because it will be considered illegal under the ADA?

answer

A step test for endurance

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Which of the following is an intangible item in a psychological contract?

answer

Fair treatment

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Periodically reviewing all jobs is a subtask of _____.

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maintaining and updating job descriptions

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Which of the following is a feature of job posting and bidding?

answer

It gives existing employees the first chance at job openings before external candidates are considered.

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Which of the following is typically the responsibility of the HR in job analysis?

answer

To coordinate job analysis

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CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2012, Jane and Selin, each took three days of leave of absence from work. What was the absenteeism rate of the company in June 2012?

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1

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The average time lost per absent employee during a specified period of time is known as the:

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severity rate.

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The _____ pool consists of all persons who are actually evaluated for selection.

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applicant

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John's Medical is recruiting for the post of an oncology nurse practitioner. It would be most effective for John's Medical to advertise:

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on the Web site of the oncology nurse practitioner professional

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Which of the following is an advantage of internal recruitment?

answer

Recruiting costs are comparitively lower.

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Which of the following types of selection interviews is unstructured?

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Nondirective interview

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Which of the following statements is true of Internet recruiting?

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If a recruiter checks an applicant's Facebook account, learns that the applicant is Jewish, and then rejects the applicant, the company can be charged with an EEO discrimination complaint.

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In the building trade, unions can best benefit employers by providing:

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apprenticeship programs.

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Kent and Julie are both recruiters for Sunspree Corp. When both of them interview the same applicant, they often find that they have different opinions about the applicant's potential as a future high performer for Sunspree. Kent and Julie demonstrate:

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low inter-rater reliability.

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Which of the following needs of employees do motivators, described by the two-factor theory, primarily try to fulfill?

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Esteem needs

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What is the main purpose of an applicant flow form?

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To report applicant demographic data to the EEOC

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There are two kinds of executive search firms; _____ firms charge a fee regardless of the success of the search.

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retainer

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The purpose of selection is _____, fitting a person to the right job.

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placement

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More than anything else, placement of human resources should be seen as a(n):

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matching process

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Which of the following is the first step in the process of managing retention?

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Measurement and assessment

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Frederick Herzberg proposed the:

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motivation/hygiene theory.

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How does the compensatory approach combine predictors?

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A higher score on one predictor offsets a lower score on another

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If the compensation for a job is within _____ of the market rate, it is considered to be competitive pay.

answer

10% to 15%

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Which of the following is the best way in which recruiters can easily and accurately track responses to advertisements in various media?

answer

Use different contact names, e-mail addresses, or phone number codes in each ad.

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Which of the following occurs when an interviewer allows a positive characteristic about a job applicant to overshadow other evidence?

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Halo effect

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A(n) ____ typically takes over the staff of a small business and writes the paychecks, pays the taxes, prepares and implements HR policies, and keeps all the required records for a fee.

answer

professional employer organization

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50 employees of Glow Corp. quit the company in 2012. 35 of them quit on their own, while the rest were asked to leave by the company due to poor performance on the job and high absenteeism. The total number of employees in the corporation was 270 in January, 2012. The mid-year employee count was 250, and the number became 220 at the end of the year. The turnover rate at Glow Corp. in 2012 was _____.

answer

20%

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_____ is the study of the way work moves through an organization.

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Workflow analysis

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When compared to internal recruitment, an advantage of external recruiting is that:

answer

it has the potential to generate larger applicant pools.

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Paul is the director of recruitment at Times Clockworks. After running a thorough study of their employees' backgrounds, Paul finds that Times Clockworks has disparate impact in the proportion of Hispanic employees compared to the proportion of Hispanics in its labor market. Which of the following steps should Paul take to solve the problem most efficiently?

answer

Begin advertising for job openings on the local Spanish radio station

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Jill graduated with an MBA during a severe economic recession. She accepted a job as a trainer for a major national bank. Jill was one of the top candidates when she was hired by the bank. Three months into her job, she feels that the individual bank customers are not valued, and that the bank engages in misleading advertising. This is an example of:

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poor person/organization fit.

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Which of the following is typically the last stage in the job analysis process?

answer

Maintaining and updating job descriptions and job specifications

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Angela is a self-employed graphic artist. She is usually hired by companies for special projects that lasts from a week to six months. Angela can be best described as a(n):

answer

independent contractor.

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A financial services firm conducted an attitude survey. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is recommended that the director of HR:

answer

hold group meetings with employees to convey the positive and negative survey results and get suggestions for improvements.

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Which of the following statements is true about turnover?

answer

The turnover of poor performers is considered functional.

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Mark is unhappy with his new job as a first line supervisor at a call center. Mark finds the job boring and longs for the end of his shift every day. He wants to apply for another job either within or outside the organization. This is an example of:

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a poor person/job fit.

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Lack of fit between a person and a job is most likely to result from:

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mistakes in evaluating the person's KSAs.

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If an employer lists the designation EEO/M-F/AA/ADA in its employment advertisements, it indicates that

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the employer has a policy of complying with equal employment regulations.

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According to Maslow's need theory, the highest human need is the need for:

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self-actualization.

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Which of the following components of job description is a concise statement of the general responsibilities and components that make the job different from others?

answer

General summary

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Part-time jobs are used when less than _____ hours per week are required to do a job.

answer

40

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Jill, who works with SunFun LLC, is responsible for handling the job analysis in her organization. She has developed job descriptions and job specifications. Which of the following will typically be Jill's next step?

answer

Maintaining and updating job descriptions and job specifications

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Bryan is the recruiting specialist for an online retailing company in Missouri. He used all types of recruiting techniques available to him to fill nineteen job openings. Using these techniques, exactly nineteen applicants with the minimum qualifications were found and al the candidates accepted the job offer. Which of the following is true about this scenario?

answer

A selection process is not necessary in the given scenario.

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Jack, who works with BluClu LLC, is responsible for performing the job analysis in his organization. He has introduced and communicated the job analysis process to all his managers. Which of the following will typically be Jack's next step?

answer

Conducting the job analysis

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_____ means that the employer or applicant has the right to terminate employment at any time with or without notice or cause (where applicable by state law).

answer

Employment-at-will

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A new Gulf Coast casino plans to hire over 1,000 employees for its new resort. The casino's HR department requires applicants to complete an online questionnaire which is later analyzed using computer software and only those applicants who have previously worked in hotels and casinos are considered eligible for the next step in the hiring process. This is an example of a:

answer

preemployment screening process.

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_____ list the knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.

answer

Job specifications

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The selection process for hiring the assistant to the mayor of a large city includes giving the finalists three hypothetical crisis scenarios. One deals with a terrorist threat at a sporting event, another deals with a plane crash at the airport, and the third deals with a major earthquake. Each candidate must describe her/his approach to handling the crisis, which will be recorded and evaluated by a panel. This is an example of a:

answer

situational interview.

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Measurable or visible indicators of selection criteria are called:

answer

predictors.

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A software firm plans to reduce the number of talented designers in its workforce who leave their jobs. In this case, the firm seeks to focus on _____ turnover among the designers.

answer

voluntary

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In which of the following situations would the use of temporary workers be most appropriate?

answer

A tax preparation company that mostly handles individual clients and has few business clients.

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There are two kinds of executive search firms; _____ firms typically charge a fee only when a candidate is hired.

answer

contingency

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At Lumina Corporation, benefits for employees include an employer-sponsored insurance coverage. The medical expenses of employees are covered entirely by the company in case of any accidents. In this case, which of the following needs in Maslow's hierarchy is the management in Lumina Corporation trying to fulfill?

answer

Safety and security needs

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The position for City Manager of Scenic River attracted many applicants. As part of the selection process, the applicants each appeared one-by-one before the entire Scenic River Board of Aldermen for an interview. This is an example of a _____ interview.

answer

panel

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The main legal reason for performing a thorough background check of all applicants is:

answer

to protect the organization against charges of negligent hiring.

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The _____ requires that organizations identify the essential job functions, which are the fundamental duties of a job.

answer

Americans with Disabilities Act

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Jane quit Cover Corp. without completing a high-priority project that she was handling. Due to her unavailability, the four remaining members of her team had to work overtime and they demanded adequate compensation to justify their extra hours of work. In this case, the amount subsequently paid to them best exemplifies:

answer

vacancy costs.

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The process of choosing individuals with correct qualifications to fill jobs in an organization is called _____.

answer

Correct Answer: selection

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_____ is an intangible reward for performance.

answer

Verbal praise from one's supervisor

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When compared to internal recruitment, an advantage of external recruiting is that:

answer

it has the potential to generate larger applicant pools.

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For the last five years, the HR manager at Fresh Foods has been asking all applicants to appear for a test. The HR manager now intends to study the correlation between the test scores of those employees that were hired and their performance appraisals and promotion records, and whether they have stayed with the firm or have left. The HR manager is conducting a:

answer

predictive validity test.

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Which of the following is considered to be a motivator by the motivator/hygiene theory?

answer

Advancement

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Which of the following is a feature of school and college recruiting?

answer

Vocational colleges and technical schools often have cooperative programs with employers that funnel quality students into regular jobs.

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Which of the following is true of managers' influence and control of characteristics in an organization?

answer

Managers can influence or control job characteristics, but usually not the basic characteristics of people.

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The percent of applicants hired divided by the total number of applicants offered jobs is termed as:

answer

the acceptance rate.

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A _____ identifies the tasks, duties, and responsibilities of a job.

answer

job description

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The _____ method allows a job analyst to determine the content and pace of a typical workday through statistical observation and recording of certain actions rather than through continuous observation and timing of all actions.

answer

work sampling

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A(n) _____ is a selection and development device composed of a series of evaluative exercises and tests in which candidates are evaluated by a panel of trained raters.

answer

assessment center

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Which of the following exemplifies voluntary turnover?

answer

Gerald gets passed over for promotion twice despite being good at his job, and hence he decides to leave the organization.

question

How does an exit interview help in employee retention efforts?

answer

By providing managers and supervisors with information for improving company efforts to reduce employee turnover.

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If an employer lists the designation EEO/M-F/AA/ADA in its employment advertisements, it indicates that

answer

the employer has a policy of complying with equal employment regulations.

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Churn refers to the practice of hiring:

answer

new employees while laying off others.

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_____ is defined as the percentage of employees at the beginning of a period who remain at the end.

answer

Retention rate

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The _____ is a certification that is based on a written test of a potential employee's business math skills, oral language skills, and situational judgment.

answer

National Work Readiness Credential

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A _____ is composed of individuals who are assigned a cluster of tasks, duties, and responsibilities to be accomplished.

answer

self-directed team

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In the _____ approach for combining predictors, a minimum cutoff score is set on each predictor, and to be considered, each minimum level must be "passed."

answer

multiple hurdles

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Calculating the average time from contact to hire allows a firm to most accurately:

answer

target the most time-efficient recruiting sources.

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Lumina Corporation began operations in 2011 with 4900 employees. During the first half of that year, the company did not see any attrition. Profits were high, and the training and orientation programs were efficient. New hiring continued at a healthy pace and by mid-year, the employee strength of the company was 5000. However, in the second half of that year, 200 employees were laid off, and no new hiring took place. The turnover rate at Lumina Corporation in 2011 was _____.

answer

4%

question

Which of the following theorists developed the need theory?

answer

Abraham Maslow

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Which of the following is a replacement cost that is caused by turnover in a company?

answer

Employee referral fees

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Which of the following candidates have the highest probability of being rejected by a U.S. organization that practices sound HR practices and recruits nontraditional diverse workers?

answer

A young college-educated Danish woman without an H1 visa

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_____ measure dexterity, hand-eye coordination, and arm-hand steadiness.

answer

Psychomotor tests

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Morgan, the best candidate for the position of director of marketing, has tested positive for the presence of illegal drugs in a hair sample. Given this scenario, the HR manager should:

answer

ask Morgan to submit to a second type of drug test at another laboratory.

question

Kent and Julie are both recruiters for Sunspree Corp. When both of them interview the same applicant, they often find that they have different opinions about the applicant's potential as a future high performer for Sunspree. Kent and Julie demonstrate:

answer

low inter-rater reliability.

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The process of generating a pool of qualified applicants for organizational jobs is called:

answer

recruiting.

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_____ refers to organizing tasks, duties, responsibilities, and other elements into a productive unit of work.

answer

Job design

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Which of the following is a tangible item in a psychological contract?

answer

Wages

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In a(n) _____ interview, individuals are asked to identify their reasons for leaving an organization.

answer

exit

question

The great advantage of structured selection interviews over unstructured interviews is their:

answer

consistency in evaluation of candidates.

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Which of the following statements is true about recruiting diversity?

answer

Affirmative Action Plans include hiring goals for protected classes that the employer must try to meet with its recruiting efforts.

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Which of the following statements is true about employees of employee leasing companies?

answer

They are supplied by contract to employers with jobs.

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For the position of firefighter in Redville, the physical requirements are rigorous and the selection process involves many ability tests. Mark has a hearing impairment. This impairment alone caused him to be disqualified, even though Mark passed all the other physical tests and pencil-and-paper tests that were conducted earlier. This is an example of:

answer

the multiple hurdles approach of combining predictors.

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_____ is defined as the perceived fairness of what a person does compared with what the person receives.

answer

Equity

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The _____ interview is more reliable and valid than the others types of interviews.

answer

structured

question

What can a recruiter learn from calculating the acceptance rate?

answer

Whether recruiters can "close the deal" with top candidates

question

The _____ of a test is the extent to which a predictor repeatedly produces the same results over time.

answer

reliability

question

Which of the following is a feature of job posting and bidding?

answer

It gives existing employees the first chance at job openings before external candidates are considered.

question

Which of the following statements is true of good recruiting efforts?

answer

It would be discriminatory for a race track to advertise job openings for "exercise boys."

question

If the compensation for a job is within _____ of the market rate, it is considered to be competitive pay.

answer

10% to 15%

question

A prospective candidate's educational details is noted under the _____ component of job description.

answer

job specifications

question

Gisela has just finished her interview with the managing editor of a large city newspaper. She is shaken and upset because the editor talked about her educational background in an insulting tone. He also pressured her to answer confusing questions without allowing her time to collect her thoughts. Given this scenario, Gisela most likely attended a _____ interview.

answer

stress

question

Voltra Inc. is planning to fill a number of openings for entry-level professionals. The selection process is quite extensive and includes several levels of individual interviews, panel interviews, psychological tests, and general ability tests. Much of the interview time is spent on the applicant's philosophy of life and work. Voltra is highly concerned about:

answer

person/organization fit.

question

_____is the process of shifting a person from job to job.

answer

Job rotation

question

A new Gulf Coast casino plans to hire over 1,000 employees for its new resort. The casino's HR department requires applicants to complete an online questionnaire which is later analyzed using computer software and only those applicants who have previously worked in hotels and casinos are considered eligible for the next step in the hiring process. This is an example of a:

answer

preemployment screening process.

question

Anthony was interviewing an applicant to be a volunteer docent (instructor and tour guide) for a large art museum. During the course of the interview, the applicant began to discuss her interest in introducing young children to great works of art. Anthony followed up with several questions about how young children react to art, why she felt early exposure to art was important, and how she would design situations for children to experience art. Anthony was conducting a _____ interview.

answer

nondirective

question

Which of the following is true of all structured interviews?

answer

A set of standardized questions are asked of all job applicants.

question

A _____ is a comparison of the number of applicants at one stage of the recruiting process to the number at the next stage.

answer

yield ratio

question

Bryan is the recruiting specialist for an online retailing company in Missouri. He used all types of recruiting techniques available to him to fill nineteen job openings. Using these techniques, exactly nineteen applicants with the minimum qualifications were found and al the candidates accepted the job offer. Which of the following is true about this scenario?

answer

A selection process is not necessary in the given scenario.

question

Jill, who works with SunFun LLC, is responsible for handling the job analysis in her organization. She has developed job descriptions and job specifications. Which of the following will typically be Jill's next step?

answer

Maintaining and updating job descriptions and job specifications

question

Which of the following is typically the responsibility of managers in job analysis?

answer

To help complete job analysis information

question

Priam Designs Inc. is recruiting fashion designers through LinkedIn. This recruiting mode typically provides direct access to the _____.

answer

applicant population

question

Gerard, a job applicant, was asked to appear for an interview by an organization. Gerard spent the first 15 minutes of the job interview relating details about his education and work experience to the interviewer. This is a _____ interview.

answer

biographical

question

Alice, an efficient waitress at a moderately-priced family restaurant, consistently gets the lowest tips from customers. She announces that she is quitting to take another job at a newly-opened casino. This best exemplifies a(n) _____ turnover.

answer

functional

question

In which of the following cases is an employer applying the principles of positive reinforcement to curb absenteeism.

answer

He is giving cash to employees for meeting attendance standards.

question

Which of the following situations is an example of a compressed workweek?

answer

Employees working for ten hours, four days a week

question

Which of the following is true of a job?

answer

A job is a grouping of tasks, duties, and responsibilities that constitutes the total work assignment for an employee.

question

_____is the impact the job has on other people.

answer

Task significance

question

According to Maslow's need theory, which of the following needs will a person strive to fulfill first?

answer

Physiological needs

question

Carrie phoned an applicant's former supervisor for a reference. The supervisor refuses to give any information about the former employee. What mistake may Carrie have made?

answer

She did not get a signed consent form from the applicant releasing the former supervisor from liability.

question

Arden Insurance's claims processing facility has been a major employer in the town of Arbor for over 20 years, drawing mainly on workers with minimal skills and education. A large telemarketing firm is about to set up its business at Arden and it is planning to employ low-skilled workers. Which of the following statements is true in this case?

answer

If Arden cannot offer higher wages, it needs to make sure that its current employees are satisfied with the intangible aspects of their jobs in order to retain them.

question

Mark was terminated by his company because of his poor client relations skills that resulted in a major client leaving the firm for a competitor. This is an example of:

answer

involuntary turnover.

question

Which of the following is a direct cost of absenteeism?

answer

Replacement for absent worker

question

Karl Graphics is conducting a vigorous recruiting campaign aimed at hiring 12 new employees within two weeks. This best exemplifies _____ recruiting.

answer

intensive

question

Luminia Inc. has about five absences per 100 employees each day. Every day, it loses about 13% of its time due to absenteeism. The average percent of time lost per absent employee in the company is 34% every month. In this case, the inactivity rate of the company is _____.

answer

13%

question

_____ refers to taking an existing job and changing it to improve it.

answer

Job redesign

question

The interior decorators, designers, and architects of WorldKraft Design work together in self-managing work groups. This structure is key to the organization's culture, and it is important that new hires fit in with the work group to which they are assigned. In this case, it would be wise to use:

answer

team interviews.

question

_____is the extent of individual freedom and discretion in the work and its scheduling.

answer

Autonomy

question

Max, who works with HiFi LLC, is responsible for managing job analysis in his organization. He is currently planning the job analysis. Which of the following should typically be Max's next step?

answer

Preparing for and introducing job analysis

question

The _____ includes all individuals available for selection, if all possible recruitment strategies are used.

answer

labor force population

question

The Bureau of Labor Statistics classifies people working _____ hours per week as part-time employees.

answer

less than 35

question

Which of the following is a feature of school and college recruiting?

answer

Vocational colleges and technical schools often have cooperative programs with employers that funnel quality students into regular jobs.

question

Angus has been a bus driver for a tour bus company for the last 15 years and has an excellent driving record. Last year, Angus was on medical leave for 8 weeks due to a back injury which has left him in chronic pain. If Angus has an accident while driving one of the tour buses because of the effects of his prescription pain medication and if passengers are injured, the company might be liable for:

answer

negligent retention.

question

According to Maslow, once a person has fulfilled his or her safety needs, he would immediately proceed to fulfill his:

answer

belonging needs.

question

The major saving in time generated by Internet recruiting compared with traditional recruiting is:

answer

the time taken for communication between the applicants and the employer

question

The percentage hired from a given group of candidates is termed:

answer

selection rate.

question

In the current year, many talented teachers have submitted their resignation notices in Sunnydale High School. The president of the school management board is in a fix at this attrition even when the school pays competitive wages to its teachers. In this case, which of the following is the best recommendation for the president to follow?

answer

When pay is competitive, other job factors have more impact on turnover and need to be considered and improved.

question

Which of the following is used by employers to address the issue of job satisfaction among employees?

answer

An attitude survey

question

Patricia, an outstanding performer, was placed at Oliver & Co. by a temporary service firm for two months. Patricia's manager approaches Oliver & Co.'s HR Director with the request that she wants her as a regular employee. Given this scenario, which of the following statements is true?

answer

The temporary agency contract requires Oliver & Co. to pay a placement fee if Patricia is hired as a regular employee.

question

An "in-basket" test is an example of a _____ test.

answer

work sample

question

Kent and Julie are both recruiters for Sunspree Corp. When both of them interview the same applicant, they often find that they have different opinions about the applicant's potential as a future high performer for Sunspree. Kent and Julie demonstrate:

answer

low inter-rater reliability.

question

Job code and pay grade are components of job description noted under _____.

answer

identification

question

_____is increasing the depth of a job by adding responsibility for planning, organizing, controlling, or evaluating the job.

answer

Job enrichment

question

_____is the extent to which the job includes a "whole" identifiable unit of work that is carried out from start to finish and that results in a visible outcome.

answer

Task identity

question

In her interview for a position as a bartender at a luxury hotel bar, Megan was asked "What would you do if one of the customers started slurring her words and began making off-color jokes that other customers in the bar could hear?" Such types of questions are typically asked in _____ interviews.

answer

situational

question

A _____ is a distinct, identifiable work activity composed of motions.

answer

task

question

Patrick, a job applicant, was asked by his interviewer, "In your previous job, how did you handle employees who were poor performers?" Based on this information, what type of interview did Patrick attend?

answer

Behavioral interview

question

_____is the impact the job has on other people.

answer

Task significance

question

Jack, who works with BluClu LLC, is responsible for performing the job analysis in his organization. He has introduced and communicated the job analysis process to all his managers. Which of the following will typically be Jack's next step?

answer

Conducting the job analysis

question

According to Herzberg's motivation/hygiene theory _____ is a hygiene factor.

answer

working condition

question

Which of the following statements is true about good recruiting efforts?

answer

If a disparate impact exists between an employer's workforce and the relevant labor markets, then the employer is required by law to expand its external recruiting efforts.

question

According to Maslow's need theory, the highest human need is the need for:

answer

self-actualization.

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