HMGT CH14 – Flashcard
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Decision making, communicating and controlling are key functions of a
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manager
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The three management skill areas are
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conceptual, interpersonal, and technical
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Looking at the past and using that information to predict the future is known as
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forecasting
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Great leaders
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are motivated and grow into their roles
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_______ is the set of moral principle and values that people use to answer question about right and wrong
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ethics
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Leaders possess a mental and physical intensity that causes them to be assertive by showing
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control, assuming responsibility
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Efficiency and effectiveness are most important for
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management to have good results
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Managers with ________ skills have the ability to communicate with a wide range of employees.
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interpersonal
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Dr. Martin Luther King, Jr. was an example of what specific type of leadership?
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Transformational
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Which of the following is NOT a distinction of management?
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create opportunities
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Long range strategic goals are determined by
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top management
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One of the first questions a leader asks is usually
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"what needs to be done?"
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Setting standards and comparing actual performance to the standard is known as
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controlling
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Some of the important characteristics for good leadership are
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ntegrity, judgment, and dependability
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The three management skill areas are
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conceptual, interpersonal, and technical
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Which of the following is NOT an identifiable practice common to leaders?
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creating a model
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Some important leadership skills in the hospitality work area are
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honor, integrity, and sense of humor
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The difference between leadership and management is that
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managers coordinate efforts
