question

Key to being successful in the hospitality industry is?

answer

being a service oriented person

question

ethics is

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a set of moral principles and values used to answer questions about right ad wrong

question

inseparability refers to?

answer

the fact that production and consumption occur simultaneously

question

empowerment

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a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success

question

All of the following are part of Disney's five steps of Leadership except

answer

hold managers accountable for member feedback

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Guest loyalty is

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keeping guest happpy and returning often

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Intangible means

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cannot be perceived by the senses

question

the Symbol of welcome friendship and hospitality is a

answer

pineapple

question

Internal customers are

answer

the employees

question

If room revenue is 75,884`and the total number of rooms sold is 662 then average daily rate is

answer

114.63

question

the purpose of self assessment is to

answer

measure strengths and weaknesses

question

the concept of protecting the natural resources of the planet while achieving corporate profitability

answer

sustainability

question

guest calls for reservations and guest welcome are both examples of what

answer

moments of truth

question

The main advantage of using an electronic door locking system is

answer

record of who enters the room and when

question

examples of hotel level of service classification include

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full service, midscale, extended stay, limited service

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which of the following departments is the largest in a hotel in terms of people?

answer

housekeeping

question

Property management systems are designed to assist front office employees in performing functions related to what tasks?

answer

reservations, rooms and guest account management

question

An environment that can deliver a complete hooking system tied to the hotel's inventory in real time via the webis called a

answer

application service provider

question

Hotels and motels that are part of a ------ share a centralized reservation system and a common image, logo or advertisment slogan

answer

referral association

question

The are of a hotel most often described as the nerve center or hub of the hotel is the

answer

front office

question

in order to determine if a hotel development project would likely succeed we would perform a

answer

feasibility study

question

corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as

answer

management companies

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the executive committee of a hotel is

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made up of key associates who head major departments

question

Marriot builds a hotel for 34 million and sells it to a banking firm for 52 million. Marriott charges the banking firm 2-4%of gross revenues to operate the hotel.this business transaction is known as

answer

management contract

question

The front office, housekeeping, security and communications all fall under what department?

answer

Room division

question

the person at a desk in the lobby of a hotel who assists guest with restauraunt reservations, directions, tickets to shows and other advice is the

answer

concierge

question

The purpose of revenue management is to

answer

increase profitability

question

A demand forecasting technique used to maximize room revenue is known as

answer

revenue management

question

In this type of ownership investors do not pay corportate income tax, however they distribute the majority of net income and to shareholders, and are publicily traded

answer

real estate investment trust

question

Guest folios are typically managed by

answer

hotel property management system

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the individual responsible for the task of balancing hte guests accounts receivables is the

answer

night auditor

question

hotels may be classified by

answer

location, price, and service

question

As the hotel industry matures, corporations are either acquiring or merging with each other. This is...

answer

consolidation

question

In franchising the franchisee is granted rights to

answer

use trademarks. operating procedures and other business procedures

question

the ultimate responsibility and authority of running a hotel rests with

answer

the general manager

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the hotel california has 642 rooms and 413 are occupied. The occupancy percentage is

answer

64

question

The hotel california has 642 rooms and the room revenue is 84,593. The REV PAR is

answer

131.76

question

The dollar differential between the cost and sales price of a menu item is called

answer

contribution margin

question

Introduced by excoffier, this kitchen system organizes work stations more effectively

answer

brigade

question

Hotel restaurants present a challenge to food and berage directors because

answer

guest need are unpredictable

question

The capture rate is defined as the

answer

number of guests staying at the hotel who dine i nthe hotels restaurant

question

the cost of depleted inventory for a cocktail is .74$ and the selling prices is 3.75. What is the pour cost percentage?

answer

19.7%

question

the document prepared for the catering department to follow that contains all of the critical information about the event is the

answer

catering event order

question

The hotel requires the number of guests attending a catering function at least seven days in advance. This number is called the

answer

guarantee

question

some hotels have a policy of preparing --- more meals than the number attending a function in order to accomodate additional people

answer

3-5%

question

Labor cost benchmarks are measured by

answer

cover per person hour

question

responsibilities of the chief steward include which of the following

answer

maintaining strict inventory control for glassware, chine and cutlery

question

An acceptable profit margin for food is a hotel is--- precent

answer

25-30

question

experienced room service managers know one of the most important challanges to room service operations is

answer

forecasting demand.

question

Cabernet sauvignon and pinot noir are types of --- wine

answer

red

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poultry, fish and egg entrees are best served with ---- wine

answer

white

question

still wines are those with

answer

no carbonation

question

methode chamenoise refers to

answer

a second fermentation in the bottle, resulting in a unique sparkling quality

question

examples of fortified wines are

answer

port, sherry and madeira

question

aromatized wines are fortified and flavored with

answer

herbs flowers bark and roots

question

beer is brewed and fermented beverage made from--- and flavored with----

answer

malted varley and starchy cereals: hops

question

The most important ingredient in beer is

answer

water

question

spirits differ from wine and beer in that they are

answer

fermented and then distilled

question

proof is equal to

answer

twice the percentage of alcohol by volume

question

bourbon whisky is made from

answer

corn mixed with rye

question

coffee first came from

answer

ethiopia and mocha

question

legislation that governs the sale of alcoholic beverages is known as

answer

dram shop legislation

question

by providing training on the responsible service of alcoholic berverages to severs and bartenders a business owner can

answer

potentially lower liability insurance rates

question

The word restaurant is a french word meaning

answer

restore

question

----- simplified french cooking and reduced the number of sauces to fivemother sauces

answer

auguste escoffier

question

novelle cuisine translates into what

answer

lighter cuisine

question

---- are operations owned by one or more owners who are usually involved with the day to day operations of the buisness

answer

independent restaurants

question

franchises are most often affiliated with

answer

chains

question

noise level, sounds, decorations, table settings and othe subconscious cues that customer receives when entering a restauant collectively make up the

answer

ambience

question

An ---- menu repeats iteself after a period of time

answer

cyclical

question

The ---- must harmonize with the theme of the restaurant

answer

menu

question

the target market and concept to a large extent will determine hte

answer

menu prices

question

Fusion restauants are

answer

a blend of two or more cuisines

question

quick service restaurant have increased in populatirty because of

answer

their location strategies

question

chinese, spanish, thai, indian, and mediterranean are all examples of ---- restaurants

answer

ethnic

question

Theme restaurants are particularly appealing because they

answer

offer a total experience and a social meeting place

question

at the end of his persentation phil hickey challenged you as a student to set goals fro

answer

fifteen years from today

question

A cover is equivalent to

answer

a guest

question

curbside appeal includes

answer

the appearance of the property from the parking lot to the restrooms

question

if total sales are 2550 and 110 guest were served the average guest check would be

answer

23.18

question

forecasting sales has two components

answer

guest counts or covers and average check amount

question

describing recommending showing and offering a variety of food and verage choice to a guest is known as

answer

suggestive selling

question

American service refers to

answer

less formal yet professionaly served

question

the back of the house is if not run by an executive chef is usually run by the

answer

kitchen manager

question

financial managment reporting needs to be

answer

flexible for interpretation

question

organization and performance on the cooking line as well as good results depend on

answer

teamwork

question

the person responsible for ordering should never be the

answer

same person as that who does the recieving

question

Prime cost for a restaurant that does not serve alcoholic beverage is

answer

combination fo food and labor costs

question

the beacon drive inn had food sales of 45000 an opening inventory of 8000 puchases of 13000 and an ending inventory of 9000. What was the food cost percentage?

answer

26.7

question

if beverage sales are 25600 and beverage costa are 7500 and puchases are 8500 the beverage cost percent is

answer

29.3

question

Compared to commercial operations, managed services have the advantage of

answer

being able to predict the number of meals and portion sizes

question

Inflight foodservice management operators

answer

plan menus, develop product specifications and arrange purchasing contracts

question

examples of the types of service a company like sodexho might provide inclue

answer

housekeepign groundskeepign and foodservice and plant operation and management as well as facilities management

question

which of the following is a major challenge in elementary and secondary school foodservice

answer

balancing salability with good nutrition

question

buisnesses use managed food services for many reasons one of which is

answer

quality and ifnancial arrangements are better

question

In terms of managed services for many reasons, one of which is that

answer

feeding troops officers in clubs dining halls and military hospitals

question

schools that participate in the nation school lunch program are able to take advantage of

answer

federal funding in the amount of about 2.72 pe meal per student

question

some of the driving forces and trends with college campus foodservice are

answer

branded concepts privatization campus cards and computer use

question

colleges are more diverse in their food service operations

answer

because tehre are many palces and occasions for food service so students are not bored with the same food

question

bedgeting is easier with on campus college foodservice because

answer

students have prepaid for their meals and their numbers are easier to forecast

question

in an effort to increason cash sales and to manage profitability managers of health care operations have become more resourcful by

answer

developin gconcepts like medical malls and retail shops, bakeries, catering, and restauants

question

the leisure and recreation segment of managed services includes

answer

stadiums arens and parks

question

for patiens who diets are not restricted some hospitals have adopted a concept called

answer

room service menu

question

companies that operate their own food service operation are called

answer

self operators

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