question

_______ is defined as "the transmission of information and meaning from one individual or group to another."

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Communication

question

In the Communication process, _____ means converting an idea into words or gestures that will convey meaning.

answer

encoding

question

When you decide the spoken or written means by which you will send a message, you have selected the ________ of communication.

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channel

question

When the receiver translates the message from its symbol form into meaning, it is known as _________.

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decoding

question

The verbal and nonverbal responses of the receiver create _________, a vital part of the entire communication process tha helps the sender know that the message was received and understood.

answer

feedback

question

_________ cues include eye contact, facial expressions, body movements, space, time, territory, and appearance.

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non-verbal

question

According to a model developed by cultural anthropologist Edward T. Hall, ________ refers to the stimuli, environment, or ambience surrounding an event and its arranged om a continuum from low to high.

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context

question

The belief in the superiority of one's own culture is known as ___________. This natural attitude is found in all cultures.

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ethnocentrism

question

An oversimiplified perception of a behavior pattern or characteristic applied to entire groups is a(n)

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stereotype

question

___________ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.

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Tolerance

question

During the ______ phase of the writing process, the writer analyzes the audience and the purpose for writing.

answer

prewriting

question

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the _______ phase.

answer

writing

question

Catherine is proofreading her cover letter and resume for accuracy before e-mailing them to a prospective employer. She is in the third phase of the writing process, which is the _______ phase.

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revising

question

An interesting theory called ______ richness describes the extent to which a channel or medium recreates or represents all the information available in the original message.

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media

question

The channel of choice for corporate communicators today is clearly ______.

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e-mail

question

_________ is the process of creating a message that suits your audience. One important aspect of this process is tone. Conveyed largely by the words in a message, tone affects how a receiver feels after reading or hearing a message.

answer

Adaptation

question

Conveyed largely by the words in a message, _____ affects how a receiver feels after reading or hearing a message.

answer

tone

question

Putting yourself in the receiver' shoes to better adapt your message to that person's needs is called ______.

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empathy

question

Theresa has emphasized second-person pronouns (you, your) instead of first-person pronouns ( I/we, us, our) in a letter to a customer. She is using the _____ view.

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you

question

_______ describes technical or specialized terms within a field.

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Jargon

question

Nicola is collecting information for a business document she is writing. We call this collection process ________.

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research.

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Long reports and complex business problems generall require come use of ________ research methods.

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formal

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Looking in files and talking with your boss are methods of _______ research.

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informal

question

In the ______ pattern of organization the main idea comes first, followed by details, an explanation, or evidence.

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direct

question

Persuasive and bad-news messages shoudl usually use the _______ pattern.

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indirect

question

A(n) ________ is a group of sentences about one idea.

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paragraph

question

Before and meanwhile are examples of transitional expressions that show ______ association.

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time

question

A(n) _______ sentence contains an independent clause (a complete thought) and a dependent clause (a thought that cannot stand by itself)

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complex

question

The refund authorization was processed by our customer service representative is an example of a sentence using the _______ voice.

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passive

question

A dangling ________ results when the word or phrase the modifier describes is missing from its sentence.

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modifier

question

________, which occurs during the third phase of the writing process, means improving the content and sentence structure of your message. It may include adding, cutting, recasting, reformatting, and redesigning what you have written.

answer

Revising

question

_______ involves correcting the grammar, spelling, punctuation, format, and mechanics of your messages.

answer

Proofreading

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I am sending this e-mail message to inform you that, is an example of a long _____ .

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lead in

question

There are three buidling sites we are considering. This use of THERE ARE is an example of a(n) ________.

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fillers

question

You should eliminate phrases like basic fundamentals and combined together because they represent _________ expressions.

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redundant

question

Telecommunications experts use terms such as clickstream and protocols. These are examples of ________, which is special terminology specific to particular activites or professions.

answer

jargon

question

__________ is composed of informal words with arbitrary and extravagantly changed meanings. These words quickly go out of fashion because they are no longer appealing when everyone begins to understand them.

answer

slang.

question

Shoot from the hip is an example of a(n) ______, which is an expression that has been exhausted by overuse.

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cliche

question

The accountants performed an analysis of the financial statements. This sentence contains verb that has been converted to a(n) ______.

answer

noun

question

__________, which appear most often in reports, are an effective tool for highlighting information and improving readability because they encourage the writer to group similar material together and help readers separate majoy ideas from details.

answer

Headings

question

Due to the fact and in view of the fact that are both examples of __________.

answer

flabby expressions

question

A verb that is needlessly converted to a wordy noun expression is a _________.

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buried verb

question

The ability to communicate, work well with others,solve problems, make ethical decisions and appreciate diversity are called ________.

answer

soft skills

question

Maintaining eye contact, proper posture, improving decoding skills and appreciating the power of appearance can all help you build ___________.

answer

strong non-verbal skills

question

Getting to the main idea quickly is known as _________.

answer

frontloading

question

A ______ sentence contains two complete but related thoughts.

answer

compound

question

Using underlining, itlalics, boldface, font changes, all caps, dashes, and tabulation is a way of achieving emphasis ___________.

answer

mechanically

question

Choosing words carefully and labeling the main idea is a way of achieving emphasis ____________.

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stylisically

question

A sentence should be ____or fewer words.

answer

20

question

A ____ sentence states the main idea of the paragraph.

answer

topic

question

These are the 4 goals that business writers have when they prepare oral presentations and business messages.

answer

purposeful, persuasive, economical, audience oriented

question

What are the three steps of the writing process?

answer

Prewriting, writing, revising.

question

___percent of your time is spent in the revising process.

answer

Fifty

question

___ percent of your time is spent proofreading.

answer

Five

question

Which phase of the writing process should receive the most time?

answer

revising

question

Six factors thst writers should consider when selecting an appropriated communication channel.

answer

Importance of the message, amount and speed of feedback required, necessity of a permamnent record, cost of channel, degree of formality desired, confidentiality and sensitivity of the message.

question

Compliant, criticism, defective, failed are words included in ________.

answer

negative language.

question

Appropriate use of white space, margins, typefaces, numbered and bulleted lists, and heading for visual impact are ______.

answer

design techniques used to improve readability.

question

Tend to prefer group values, duties, decisions. Rely on Non-verbal cues.

answer

High Context cultures (Japan, China,Arab countries)

question

Tend to prefer initiative, self assertion, personal achievement. Emphasize words and openness. Correlate time with productivity.

answer

Low Context cultures (North America)

Test One / Chapters 1 – 4 – Flashcards

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