Test One / Chapters 1 – 4 – Flashcards
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The verbal and nonverbal responses of the receiver create _________, a vital part of the entire communication process tha helps the sender know that the message was received and understood.
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feedback
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_________ cues include eye contact, facial expressions, body movements, space, time, territory, and appearance.
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non-verbal
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According to a model developed by cultural anthropologist Edward T. Hall, ________ refers to the stimuli, environment, or ambience surrounding an event and its arranged om a continuum from low to high.
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context
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The belief in the superiority of one's own culture is known as ___________. This natural attitude is found in all cultures.
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ethnocentrism
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An oversimiplified perception of a behavior pattern or characteristic applied to entire groups is a(n)
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stereotype
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___________ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.
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Tolerance
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During the ______ phase of the writing process, the writer analyzes the audience and the purpose for writing.
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prewriting
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Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the _______ phase.
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writing
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Catherine is proofreading her cover letter and resume for accuracy before e-mailing them to a prospective employer. She is in the third phase of the writing process, which is the _______ phase.
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revising
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An interesting theory called ______ richness describes the extent to which a channel or medium recreates or represents all the information available in the original message.
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media
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The channel of choice for corporate communicators today is clearly ______.
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e-mail
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_________ is the process of creating a message that suits your audience. One important aspect of this process is tone. Conveyed largely by the words in a message, tone affects how a receiver feels after reading or hearing a message.
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Adaptation
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Conveyed largely by the words in a message, _____ affects how a receiver feels after reading or hearing a message.
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tone
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Putting yourself in the receiver' shoes to better adapt your message to that person's needs is called ______.
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empathy
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Theresa has emphasized second-person pronouns (you, your) instead of first-person pronouns ( I/we, us, our) in a letter to a customer. She is using the _____ view.
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you
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_______ describes technical or specialized terms within a field.
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Jargon
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Nicola is collecting information for a business document she is writing. We call this collection process ________.
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research.
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Long reports and complex business problems generall require come use of ________ research methods.
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formal
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Looking in files and talking with your boss are methods of _______ research.
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informal
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In the ______ pattern of organization the main idea comes first, followed by details, an explanation, or evidence.
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direct
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Persuasive and bad-news messages shoudl usually use the _______ pattern.
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indirect
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A(n) ________ is a group of sentences about one idea.
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paragraph
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Before and meanwhile are examples of transitional expressions that show ______ association.
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time
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A(n) _______ sentence contains an independent clause (a complete thought) and a dependent clause (a thought that cannot stand by itself)
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complex
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The refund authorization was processed by our customer service representative is an example of a sentence using the _______ voice.
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passive
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A dangling ________ results when the word or phrase the modifier describes is missing from its sentence.
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modifier
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________, which occurs during the third phase of the writing process, means improving the content and sentence structure of your message. It may include adding, cutting, recasting, reformatting, and redesigning what you have written.
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Revising
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_______ involves correcting the grammar, spelling, punctuation, format, and mechanics of your messages.
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Proofreading
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I am sending this e-mail message to inform you that, is an example of a long _____ .
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lead in
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There are three buidling sites we are considering. This use of THERE ARE is an example of a(n) ________.
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fillers
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You should eliminate phrases like basic fundamentals and combined together because they represent _________ expressions.
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redundant
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Telecommunications experts use terms such as clickstream and protocols. These are examples of ________, which is special terminology specific to particular activites or professions.
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jargon
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__________ is composed of informal words with arbitrary and extravagantly changed meanings. These words quickly go out of fashion because they are no longer appealing when everyone begins to understand them.
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slang.
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Shoot from the hip is an example of a(n) ______, which is an expression that has been exhausted by overuse.
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cliche
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The accountants performed an analysis of the financial statements. This sentence contains verb that has been converted to a(n) ______.
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noun
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__________, which appear most often in reports, are an effective tool for highlighting information and improving readability because they encourage the writer to group similar material together and help readers separate majoy ideas from details.
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Headings
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Due to the fact and in view of the fact that are both examples of __________.
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flabby expressions
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A verb that is needlessly converted to a wordy noun expression is a _________.
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buried verb
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The ability to communicate, work well with others,solve problems, make ethical decisions and appreciate diversity are called ________.
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soft skills
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Maintaining eye contact, proper posture, improving decoding skills and appreciating the power of appearance can all help you build ___________.
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strong non-verbal skills
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Getting to the main idea quickly is known as _________.
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frontloading
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A ______ sentence contains two complete but related thoughts.
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compound
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Using underlining, itlalics, boldface, font changes, all caps, dashes, and tabulation is a way of achieving emphasis ___________.
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mechanically
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Choosing words carefully and labeling the main idea is a way of achieving emphasis ____________.
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stylisically
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A sentence should be ____or fewer words.
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20
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A ____ sentence states the main idea of the paragraph.
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topic
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These are the 4 goals that business writers have when they prepare oral presentations and business messages.
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purposeful, persuasive, economical, audience oriented
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What are the three steps of the writing process?
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Prewriting, writing, revising.
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___percent of your time is spent in the revising process.
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Fifty
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___ percent of your time is spent proofreading.
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Five
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Which phase of the writing process should receive the most time?
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revising
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Six factors thst writers should consider when selecting an appropriated communication channel.
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Importance of the message, amount and speed of feedback required, necessity of a permamnent record, cost of channel, degree of formality desired, confidentiality and sensitivity of the message.
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Compliant, criticism, defective, failed are words included in ________.
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negative language.
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Appropriate use of white space, margins, typefaces, numbered and bulleted lists, and heading for visual impact are ______.
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design techniques used to improve readability.
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Tend to prefer group values, duties, decisions. Rely on Non-verbal cues.
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High Context cultures (Japan, China,Arab countries)
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Tend to prefer initiative, self assertion, personal achievement. Emphasize words and openness. Correlate time with productivity.
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Low Context cultures (North America)
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