Human Resource Management 7 Flashcards
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Which of the following is gained best through personal experiences of an individual?
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Tacit Knowledge
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Which of the following statements about knowledge is true?
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Explicit knowledge is well documented.
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Which of the following stages in the training design process involves feedback and observation of others?
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Creating a learning environment
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Which of the following stages in the training design process involves self-management strategies?
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Ensuring transfer of training
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In the context of strategic initiatives for training practices, cross-cultural preparation of expatriates is an implication of the strategic initiative of _____.
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Growth in Global Markets
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Logically organizing and storing information and providing methods to make the information available is an implication of the strategic initiative of _____.
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Enhancing innovation & creativity
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Which of the following factors communicates that the purpose of training is to improve and not to identify areas of incompetence?
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Self-efficacy
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Which of the following factors gives employees opportunities to practice and apply skills to their job?
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Work Environment
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For which of the following objectives would action learning be more appropriate than adventure learning?
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Solving business problems
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Company payoffs can be measured by _____.
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Performance Records
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Beliefs regarding other cultures can be measured through _____ outcomes.
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Affective
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Which of the following designs has a medium score in cost, time, and strength?
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Time Series
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While calculating return on investment of learning, a company's operational results is obtained by _____.
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Comparing financial outcomes after training to outcomes before training
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Which of the following steps of the onboarding process deals with understanding and developing interpersonal relations?
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Connection
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Providing customer service in different languages is a part of _____ in managing a diversity program.
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Improving relationships with external stakeholders
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Which of the following is true of an action plan for training?
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It is a written document that ensures training is transferred to the job
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Pairing up expatriates and their family with an employee from the host country is likely to occur in the _____.
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On-site phase
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Which type of analysis is usually conducted first when performing a needs assessment in a training process?
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Organizational Analysis
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To enhance the employee conscientiousness factor that influences the motivation to learn, an organization should:
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Communicate the need for learning
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If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on:
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Encouraging employees to give feedback to each other
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Which of the following statements is true of continuous learning?
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It is a system that expects employees to understand the entire work process
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Group or team-building methods
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Training techniques that help trainees share ideas and experiences, build group identity, understand the dynamics of interpersonal relationships, and get to know their own strengths and weaknesses and those of their co-workers.
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Cross-Cultural Preparation
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The process of educating employees (and their families) who are given an assignment in a foreign country.
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Social Media
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Online and mobile technology used to create interactive communications.
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Simulation
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A training method that represents a real-life situation, allowing trainees to see the outcomes of their decisions in an artificial environment.
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Team Leader Training
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Training the team manager or facilitator.
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Return-On-Investment (ROI)
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Refers to the estimated dollar return from each dollar invested in learning.
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Kaizen
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Practices participated in by employees from all levels of the company that focus on continuous improvement of business processes.
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Learning Management Systems-LMS
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Technology platform that automates the administration, development, and delivery of a company's training program.
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Repatriation
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The preparation of expatriates for return to the parent company and country from a foreign assignment.
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Training Outcomes
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A way to evaluate the effectiveness of a training program based on cognitive, skill-based, affective, and results outcomes.
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Diversity Training
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Refers to learning efforts that are designed to change employee attitudes about diversity and.or develop skills needed to work with a diverse workforce.
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Coordination Training
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Trains the team in how to share information and decisions.
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Cross Training
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Team members understand and practice each other's skills.
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Avatar
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Computer depictions of humans that can be used as imaginary coaches, co-workers, and customers in simulations.
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Adventure Learning
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Learning focused on the development of teamwork and leadership skills by using structured outdoor activities.
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Blended Learning??
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Delivering content and instruction with a combination of technology-based and face-to-face methods.
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Action Learning
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Teams work on an actual business problem, commit to an action plan, and are accountable for carrying out the plan.
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Expatriate
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Employee sent by his or her company to manager operations in a different country.
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Virtual Reality
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Computer-based technology that provides trainees with a three-dimensional learning experience. Trainees operate in a simulated environment that responds to their behaviors and reactions.
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Experiential Programs
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Training programs in which trainees gain knowledge and theory, participate in behavioral simulations, analyze the activity, and connect the theory and activity with on-the-job situations.
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Onboarding
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Refers to the process of helping new hires adjust to social and performance aspects of their new jobs.
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Inclusion
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Refers to creating an environment in which employees share a sense of belonging, mutual respect, and commitment from others.
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Repurposing
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Directly translating instructor-led training online.
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E-Learning
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Instruction and delivery of training by computers through the Internet or company intranet.
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Internship
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On-the-job learning sponsored by an educational institution, or part of an academic program.
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The last step in task analysis is to:
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Identify the working conditions required for the task
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Expatriates are employees who are citizens of the host country.
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False
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A work-study training method that uses both on-the-job training and classroom training is called _____.
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Apprenticeship
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Preparing expatriates to return to the parent company is _____.
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Repatriates
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Manager's support refers to the degree to which trainees' managers emphasize the importance of attending training programs.
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True
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The last step in an effective onboarding process is _____.
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Connection
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Opportunity to perform is influenced by both the work environment and trainee motivation.
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True
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An individual who works in a country other than his or her country of origin is called a(n) _____.
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Expatriate
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In the context of factors that influence motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of the training program, it is primarily focusing on improving:
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The self-efficacy of employees
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In the training process, _____ analysis involves identifying the conditions such as equipment, environment, and time constraints.
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Task
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Providing expatriates with company newsletters and community newspapers helps them:
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Experience minimal difficulty trying to adapt to changes on returning to the home country
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Simulations is an example of hands-on learning.
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True
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E-learning is likely to replace the blended learning approach when face-to-face interaction is required.
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False
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Which of the following is the last step in a return on investment (ROI) analysis?
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Dividing benefits by cost
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Processes, checklists, flowcharts, formulas, and definitions are examples of _____.
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Explicit Knowledge
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If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic initiative to _____.
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Improve customer service
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In the first step of the training process, person analysis and task analysis are often conducted at the same time.
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True
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Action plans are developed to facilitate _____.
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Transfer of training
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Which of the following is true about the use of audiovisual training?
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It offers too much content for trainees to learn from
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Which of the following is true of knowledge management?
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It contributes to informal learning
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Continuous learning requires employees to understand the entire work system.
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True
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As a component of effective managing diversity programs, _____ includes diversity as part of the business strategy and corporate goals.
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Top management support
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Simulations can be used to teach production and process skills; however, they cannot be used for management and interpersonal skills.
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False
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The key to a successful foreign assignment is a combination of training and career management for the employee and _____.
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His family
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_____ analysis involves identifying who needs training and determining employees' readiness for training.
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Person
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The first step in choosing a training method is to consider the extent to which the method facilitates learning and transfer of training.
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False
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Which of the following is true of instructor-led classroom instructions?
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This is one of the least time consuming ways to present information
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A firm focuses on organizational and person analysis during the _____ stage in the training design process.
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Needs Assessment
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Which of the following is true of apprenticeship?
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It requires a certain amount of hours of classroom instruction to qualify as a registered program
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Phil, a management trainer at Flint Inc., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Phil is taking the strategic initiative to _____.
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Enhance innovation and creativity
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A _____ is a statement of an employee's work activity in a specific job.
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Task
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Tacit knowledge is different from explicit knowledge in that:
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Explicit knowledge can be easily articulated
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_____ is ideal for understanding how skills and behaviors can be transferred to the job and for dealing with interpersonal issues.
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Hands-on method
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Which of the following is an example of effective onboarding?
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Avoiding debasing new employees
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Inpatriation prepares expatriates for return to the parent company and country from the foreign assignment.
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False
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Concept maps showing relationship among ideas and visual images are tools that can be best used:
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to commit training content to memory
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Onboarding refers to the process of helping new hires adjust to social and performance aspects of their new jobs.
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True
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In which of the following phases do employees receive language training and an orientation to the new country's culture and customs?
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Predeparture Phase
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The first stage in the training design process involves ensuring that the employees are ready for training.
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False
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Which of the following factors that influence motivation deals with the employee's tendency to be reliable, hardworking, self-disciplined, and persistent?
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Conscientiousness
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The first step in task analysis is to:
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Identify the jobs to be examined
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_____ is an example of a presentation training method.
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Audiovisual training
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Which of the following is true of informal learning?
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It is motivated by a personal intent to develop
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Which of the following skills is best improved by behavior-modeling training?
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Interpersonal
