Question 1

Which of the following is gained best through personal experiences of an individual?

Accepted Answer

Tacit Knowledge

Question 2

Which of the following statements about knowledge is true?

Accepted Answer

Explicit knowledge is well documented.

Question 3

Which of the following stages in the training design process involves feedback and observation of others?

Accepted Answer

Creating a learning environment

Question 4

Which of the following stages in the training design process involves self-management strategies?

Accepted Answer

Ensuring transfer of training

Question 5

In the context of strategic initiatives for training practices, cross-cultural preparation of expatriates is an implication of the strategic initiative of _____.

Accepted Answer

Growth in Global Markets

Question 6

Logically organizing and storing information and providing methods to make the information available is an implication of the strategic initiative of _____.

Accepted Answer

Enhancing innovation & creativity

Question 7

Which of the following factors communicates that the purpose of training is to improve and not to identify areas of incompetence?

Accepted Answer

Self-efficacy

Question 8

Which of the following factors gives employees opportunities to practice and apply skills to their job?

Accepted Answer

Work Environment

Question 9

For which of the following objectives would action learning be more appropriate than adventure learning?

Accepted Answer

Solving business problems

Question 10

Company payoffs can be measured by _____.

Accepted Answer

Performance Records

Question 11

Beliefs regarding other cultures can be measured through _____ outcomes.

Accepted Answer

Affective

Question 12

Which of the following designs has a medium score in cost, time, and strength?

Accepted Answer

Time Series

Question 13

While calculating return on investment of learning, a company\'s operational results is obtained by _____.

Accepted Answer

Comparing financial outcomes after training to outcomes before training

Question 14

Which of the following steps of the onboarding process deals with understanding and developing interpersonal relations?

Accepted Answer

Connection

Question 15

Providing customer service in different languages is a part of _____ in managing a diversity program.

Accepted Answer

Improving relationships with external stakeholders

Question 16

Which of the following is true of an action plan for training?

Accepted Answer

It is a written document that ensures training is transferred to the job

Question 17

Pairing up expatriates and their family with an employee from the host country is likely to occur in the _____.

Accepted Answer

On-site phase

Question 18

Which type of analysis is usually conducted first when performing a needs assessment in a training process?

Accepted Answer

Organizational Analysis

Question 19

To enhance the employee conscientiousness factor that influences the motivation to learn, an organization should:

Accepted Answer

Communicate the need for learning

Question 20

If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on:

Accepted Answer

Encouraging employees to give feedback to each other

Question 21

Which of the following statements is true of continuous learning?

Accepted Answer

It is a system that expects employees to understand the entire work process

Question 22

Group or team-building methods

Accepted Answer

Training techniques that help trainees share ideas and experiences, build group identity, understand the dynamics of interpersonal relationships, and get to know their own strengths and weaknesses and those of their co-workers.

Question 23

Cross-Cultural Preparation

Accepted Answer

The process of educating employees (and their families) who are given an assignment in a foreign country.

Question 24

Social Media

Accepted Answer

Online and mobile technology used to create interactive communications.

Question 25

Simulation

Accepted Answer

A training method that represents a real-life situation, allowing trainees to see the outcomes of their decisions in an artificial environment.

Question 26

Team Leader Training

Accepted Answer

Training the team manager or facilitator.

Question 27

Return-On-Investment (ROI)

Accepted Answer

Refers to the estimated dollar return from each dollar invested in learning.

Question 28

Kaizen

Accepted Answer

Practices participated in by employees from all levels of the company that focus on continuous improvement of business processes.

Question 29

Learning Management Systems-LMS

Accepted Answer

Technology platform that automates the administration, development, and delivery of a company\'s training program.

Question 30

Repatriation

Accepted Answer

The preparation of expatriates for return to the parent company and country from a foreign assignment.

Question 31

Training Outcomes

Accepted Answer

A way to evaluate the effectiveness of a training program based on cognitive, skill-based, affective, and results outcomes.

Question 32

Diversity Training

Accepted Answer

Refers to learning efforts that are designed to change employee attitudes about diversity and.or develop skills needed to work with a diverse workforce.

Question 33

Coordination Training

Accepted Answer

Trains the team in how to share information and decisions.

Question 34

Cross Training

Accepted Answer

Team members understand and practice each other\'s skills.

Question 35

Avatar

Accepted Answer

Computer depictions of humans that can be used as imaginary coaches, co-workers, and customers in simulations.

Question 36

Adventure Learning

Accepted Answer

Learning focused on the development of teamwork and leadership skills by using structured outdoor activities.

Question 37

Blended Learning??

Accepted Answer

Delivering content and instruction with a combination of technology-based and face-to-face methods.

Question 38

Action Learning

Accepted Answer

Teams work on an actual business problem, commit to an action plan, and are accountable for carrying out the plan.

Question 39

Expatriate

Accepted Answer

Employee sent by his or her company to manager operations in a different country.

Question 40

Virtual Reality

Accepted Answer

Computer-based technology that provides trainees with a three-dimensional learning experience. Trainees operate in a simulated environment that responds to their behaviors and reactions.

Question 41

Experiential Programs

Accepted Answer

Training programs in which trainees gain knowledge and theory, participate in behavioral simulations, analyze the activity, and connect the theory and activity with on-the-job situations.

Question 42

Onboarding

Accepted Answer

Refers to the process of helping new hires adjust to social and performance aspects of their new jobs.

Question 43

Inclusion

Accepted Answer

Refers to creating an environment in which employees share a sense of belonging, mutual respect, and commitment from others.

Question 44

Repurposing

Accepted Answer

Directly translating instructor-led training online.

Question 45

E-Learning

Accepted Answer

Instruction and delivery of training by computers through the Internet or company intranet.

Question 46

Internship

Accepted Answer

On-the-job learning sponsored by an educational institution, or part of an academic program.

Question 47

The last step in task analysis is to:

Accepted Answer

Identify the working conditions required for the task

Question 48

Expatriates are employees who are citizens of the host country.

Accepted Answer

False

Question 49

A work-study training method that uses both on-the-job training and classroom training is called _____.

Accepted Answer

Apprenticeship

Question 50

Preparing expatriates to return to the parent company is _____.

Accepted Answer

Repatriates

Question 51

Manager\'s support refers to the degree to which trainees\' managers emphasize the importance of attending training programs.

Accepted Answer

True

Question 52

The last step in an effective onboarding process is _____.

Accepted Answer

Connection

Question 53

Opportunity to perform is influenced by both the work environment and trainee motivation.

Accepted Answer

True

Question 54

An individual who works in a country other than his or her country of origin is called a(n) _____.

Accepted Answer

Expatriate

Question 55

In the context of factors that influence motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of the training program, it is primarily focusing on improving:

Accepted Answer

The self-efficacy of employees

Question 56

In the training process, _____ analysis involves identifying the conditions such as equipment, environment, and time constraints.

Accepted Answer

Task

Question 57

Providing expatriates with company newsletters and community newspapers helps them:

Accepted Answer

Experience minimal difficulty trying to adapt to changes on returning to the home country

Question 58

Simulations is an example of hands-on learning.

Accepted Answer

True

Question 59

E-learning is likely to replace the blended learning approach when face-to-face interaction is required.

Accepted Answer

False

Question 60

Which of the following is the last step in a return on investment (ROI) analysis?

Accepted Answer

Dividing benefits by cost

Question 61

Processes, checklists, flowcharts, formulas, and definitions are examples of _____.

Accepted Answer

Explicit Knowledge

Question 62

If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic initiative to _____.

Accepted Answer

Improve customer service

Question 63

In the first step of the training process, person analysis and task analysis are often conducted at the same time.

Accepted Answer

True

Question 64

Action plans are developed to facilitate _____.

Accepted Answer

Transfer of training

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